MATE.BIKE UK Opiniones 

228
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Durch Zufall kamen wir bei unserem Londonurlaub zu dem Shop MATE. Wir haben uns mit Abdallah so gut unterhalten, dass es fast schade ist, dass wir ja garkein Ebike suchen denn ich habe schon eins :-)... Ver más

Valorada con 5 estrellas sobre 5

If your going to buy a Mate Bike then I would recommend buying from Matebike.uk. Recent shipping issues (Suez Canal / Brexit) have had an impact on supplies but the customer service team work hard to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great consumer experience. I phoned Matebike Uk & spoke to Andrew, a very polite & knowledgeable member of their team. I placed my order for the bike before the bank holiday, & requested it a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas
  2. Mayorista de bicicletas

Escrito por la empresa

We are MATEBIKE.UK a Copenhagen-based startup founded in 2016 by the siblings Christian Adel Michael and Julie Kronstrøm Carton who want to engage today’s challenges of dense traffic congestion, climate change and health issues in general by creating unique, fun and affordable electric bikes. If you have any issues please do contact us on sales@matebike.uk or call us on 0203 950 0270 and our dedicated customer service head will be sure to help.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

228 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(228)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Terrible company the bike is excellent…

Terrible company the bike is excellent but this company has washed there hands of all there uk customers and there warranty’s by liquidating the uk buisness. My bike needs repair under warranty and I get a letter from the liquidators to say it won’t be repaired even although they supply bikes all over Europe to other countries and have perfectly active businesses elsewhere. All because they got done in the uk and closed the buisness down. Well done mate wash your hands off everyone of your customers in the uk while still making millions worldwide. Fraudulent company be aware

15 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Booked a test ride online

Booked a test ride online. Came down from Oswestry in Shropshire. Booked day off work and an extra night in a hotel. Turned up and no one was there. I received no notification they would not be open on Good Friday. Very annoyed and disappointed.

7 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Return process was great.

Had an order with MateBike UK and everything went well with the buying process and delivery. Unfortunately the item I bought was not comfortable to wear so I returned it. The return process was easy and money returned to my account very quickly. Communication was great during the whole time. Would recommend this company.

13 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely first class customer support

Mate UK were extremely responsive when I needed a new mounting bracket for the digital read out which was broken in an accident. Strictly speaking this is not a stand alone part available for purchase but they supplied it any way, extremely quickly and at a very supportive price. Absolutely first class customer support.

14 de febrero de 2023
Logotipo de MATE.BIKE UK

Respuesta de MATE.BIKE UK

Hi Lynne,

Thank you so much for the kind words, it means a great deal to us.

We always try our best to go above and beyond to provide the best service possible.

Should you need any further assistance, please let us know

All the best,
MATE UK

Valorada con 5 estrellas sobre 5

Best experience and customer service

I bought my second MATE and I cannot be happier.
The guys are a súper stars, always helpful and best customer service ever.
I always say that when you buy a MATE you not only buy a bike you became a part of a community.

10 de febrero de 2023
Logotipo de MATE.BIKE UK

Respuesta de MATE.BIKE UK

Hi Irene,

Thank you so much for kind words, it means a great deal to us.

It's always been a pleasure!

Should you need any assistance, please do not hesitate to contact us.

Happy Riding,
MATE UK

Valorada con 1 estrellas sobre 5

Disappointed doesn't cover it

Disappointed doesn't cover it.
I was very excited to have ordered this bike and looked forward to it believing it to be a premium product. After 1 ride the pedal fell off and MATE have disappeared despite me contacting them several times.

1 de marzo de 2023
Logotipo de MATE.BIKE UK

Respuesta de MATE.BIKE UK

Hi Warren,

Thank you for taking the time do review us, we really apologise for the inconvenience caused. I can assure you this is not normal as all bikes are quality checked and test ridden when they leave our London warehouse.

We do believe that we tried our utmost best to resolve the issue by swiftly collecting your bike and repairing it in a timely manner.

The team did not disappear, customer services can only respond to one email at a time due to high volume of inquiries and you had sent us multiple emails.

The team had kept you updated at every step

Our customer service is always here to help 😊

Should you need any further assistance, please do not hesitate to contact us

All the best,
MATE UK

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