Maxmattress Opiniones 

124
•
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Don’t be scammed by Max Mattress. I purchased ultra firm mattress and it has caused me back pain. I have never had such a bad experience. Within 30 nights out of 100 nights free trial, I have ra... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A genuinely supportive and comfortable mattress! Cannot feel my husbands movement getting in and out of bed or tossing and turning so it also gives us a better nights sleep from that point of view! I... Ver más

Valorada con 4 estrellas sobre 5

Absolutely love this mattress. I was nearly put off by bad reviews on here but I haven’t experienced any problems. The mattress is like sleeping on a cloud, my body is supported well and my back hasn’... Ver más

Valorada con 5 estrellas sobre 5

We recently upgraded to the Max Hybrid Mattress, and it's been a game-changer for our sleep quality. Intrigued by its hybrid design, which combines memory foam with pocket springs, we decided to take... Ver más

Información sobre la empresa

  1. Colchonería
  2. también en la categoría
  3. Tienda de colchones

Escrito por la empresa

At Max Mattress, we understand that a good day starts with a great night's sleep That’s why we specialize in innovative supportive mattresses that promise more than just comfort. Our hybrid technology blends full-height pocket springs with open-cell memory foam, creating an unparalleled sleep experience that supports and rejuvenates your body throughout the night.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

124 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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3,3

Todas las opiniones

(124)

20 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Mattress

The mattress is super soft and cosy. Had the best night sleeps ever on it!!!!

5 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing memory foam pillow

Had been needing a new pillow for a while and thought I would try Max mattress. It came in no time and is incredibly soft giving me a great nights sleep. Highly recommend

15 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Relieved neck

Suprised my partner with a pair of memory foam pillows from last weel to replace some standard ones. Oh my, so cosy, was able to fall asleep quicker than usual, no need to keep adjusting. Very happy with product.

24 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

No stars, no product delivered,

I would give this co. No stars if I could.
I ordered a mattress. Delivery process failed to work. Rather than delivery in 3 days I was offered 3 weeks after order. I cancelled the order. Now approx 6 weeks later I am still receiving texts asking me to arrange a delivery slot. Plus the company is disputing the cancellation of the transaction.
I can not get through to a customer service agent.
I advise that you stay well away from this company if my experience is anything to go by.

3 de diciembre de 2024
Opinión espontánea
Logotipo de Maxmattress

Respuesta de Maxmattress

Dear Gus,

We are very sorry to hear this. Please reply to our request with your order number and we will assist you further.

Max Customer Service

Valorada con 3 estrellas sobre 5

2-3 working days delivery commitment!

A delivery promise is a commitment from a company. 2-3 days delivery advertisement on max mattress website sounds like a bit of false promise with potential/new customers!
Earliest delivery date/slot I have been offered from placing order/payment, is 8th working day. That excludes weekends or any bank holidays that falls in between, otherwise delivery is taking 17 days from order placed/payment.
Just an advise to a company that either they should increase number of heads on delivery resource at their end to fulfil delivery needs or either change that delivery promotion text on their website because I only ordered seeing that fast 2-3 days delivery turn around. Also, my order is London based so company should have sufficient coverage in that area. About comfort and quality we will review once we have received and used it.

23 de diciembre de 2024
Opinión espontánea
Logotipo de Maxmattress

Respuesta de Maxmattress

Dear Haris,

Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused by the delay in your delivery and any frustration resulting from the advertised delivery expectations on our website.

Your experience highlights an important issue, and we completely understand how misleading and disappointing this situation must feel. We are currently reviewing our delivery processes, resources, and messaging to ensure they accurately reflect current circumstances. Your point about London-based coverage is especially helpful, and we’ll take this into account during our improvements.

We regret that we have not met the promised timeline for your order and will do our utmost to ensure it reaches you as quickly as possible. Our team will also follow up with you to provide updates and ensure your concerns are addressed.

Thank you again for your honest feedback - it helps us make necessary adjustments to serve our customers better. We hope that once your mattress arrives, its quality and comfort meet your expectations.

Kind regards,

Max Customer Service Team

Valorada con 5 estrellas sobre 5

Amazing mattress

Efficient delivery. Amazing comfort. Very supportive especially on edge when getting up. I have fibromyalgia and struggle sleeping. It's such a relief to get up feeling like I've finally had some deep sleep. Less pressure on my joints too.

2 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Max hybrid mattress and free pillows

I received my mattress and free memory pillows on time,the pain on my back and neck is gradually reducing, the delivery was smooth, I am currently enjoying my new mattress at the moment as a matter of fact. No complain whatsoever.

11 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the mattress

We purchased the Max hybrid mattress and it has been amazing. The support and feel is on point. Great customer service too.

11 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best mattress

I bought a mattress last week and I can say that it improved my sleep, I couldn't have chosen a better one...I am very satisfied

23 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best mattress

The most amazing nights sleep I've had, great quality and price. Definitely recommend this brand!! Amy from customer services was very helpful.

16 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

My mattress was delivered within the scheduled time frame and the delivered product matched the advert.The sales team were quick to answer follow up questions and offered help immediately

My mattress was delivered within the scheduled time frame and the product matched the advert. I realised I.irderec medium - firm instead of medium and when I contacted the sales team my problem was sorted within day and I offered an alternative that worked perfectly which is a mattress topper. I received the mattress topper within two days. I really enjoyed working g with Max Mattress team, they are not just selling lip service, they deliver o their promise. The product is very good. I am happy to recommend this company to anyone looking to buy a mattress.

16 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Over the moon with our new king size…

Over the moon with our new king size mattress by Max. We were sceptical as we had not come across this brand until deep into our searching. The price was appealing along with the sleep trial. 3 weeks in and fairly sure we won’t be sending it back. Much more supportive compared to the previous Emma mattress we tried and I don’t get sore shoulders either. Good delivery service too.

28 de agosto de 2024
Opinión espontánea

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