MCR BIKES Opiniones 

211
•
TrustScore: 4.5 sobre 5

4,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely brilliant service from start to finish! All of my questions were answered by Jake and I received the bike all as described went for a ride at the weekend loved it ! Thank you

Valorada con 3 estrellas sobre 5

Good prices for what I wanted. Website said stock was low, but actually none of the three items I ordered were in stock. These eventually came direct from the Netherlands, and the pick up point had n... Ver más

Valorada con 5 estrellas sobre 5

I called to enquiry about a bike posted on marketplace just as they closed at 6. The member of staff as very helpfull answering my question and directing me to the bike on there website. The bike w... Ver más

Valorada con 5 estrellas sobre 5

My wife bought a Canyon e bike online which, despite much desk research into geometry, simply didn't work for her. After having bought another bike previously from MCRBikes, I asked them for a price t... Ver más

Información sobre la empresa

  1. Tienda de bicicletas

Escrito por la empresa

We Are The Fastest Growing Bike Shop In The UK For A Reason. Stockist of High-Low End Bicycles Based In Manchester, UK. Free UK Delivery And Warranty Included On All Bike Sales.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

211 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 63% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(211)

74 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Whyte E-bike

It was a lot of money to send to somebody I’ve never met but great communication throughout the bike was well packaged when delivered and arrived in good time. Had some technical issues but the seller was very helpful throughout and we get it booked into a shop for the repairs and the seller paid for the repairs in full it was a hassle free experience and Im delighted with the bike.

30 de noviembre de 2025
Valorada con 1 estrellas sobre 5

Don’t waste your money

Don’t waste your money, website advertises bikes in stock, you pay £499, and then informed that the bike is out of stock, via a badly worded email. When you then attempt to contact the company to request a refund you receive no response. Totally unprofessional and an experience not to be repeated.

1 de diciembre de 2025
Opinión espontánea
Logotipo de MCR BIKES

Respuesta de MCR BIKES

Just to explain, our website stock updates run on a 72-hour rolling system from our suppliers. During especially busy periods like the Christmas rush (and particularly for kids’ bikes), items can sell out extremely quickly within that window. Unfortunately, in this case the bike had sold out shortly before your order came through, and we contacted you as soon as we were made aware.

Although this is never ideal, we did offer to help by arranging for the bike to be with you by the 2nd of January, which was the earliest date we could secure the item back into stock. We completely understand that this timing may not have been helpful.

When you chose the option of receiving a full refund instead, this was processed immediately.

We’re also really sorry if our communication didn’t come across as clearly or helpfully as it should have — we’re a small, hardworking team that genuinely cares about every order, and we apologise for any frustration caused.

You can reach us directly here at any time:

📧 info@mcrbikes.uk

📞 0161 399 0796

Thank you again for taking the time to share your experience — your feedback helps us improve, and we hope we can put this right for you.

— MCR Bikes Team

Valorada con 4 estrellas sobre 5

Good price but factor in assembly

Good price but maybe my fault that I didn’t realise the bike comes straight from the factory (drop shipping). As such I have the added cost of paying for assembly which I’ve never had to do before with a bike purchased over the internet.

19 de noviembre de 2025
Logotipo de MCR BIKES

Respuesta de MCR BIKES

Hi Chris, thanks for leaving a review it helps more than you know! For the public’s information, our bikes come with the front wheel off, the handlebars off and sometimes the seat off. Super simple to set up. If ever needing any guidance you can contact us. Our bikes are not drop shipped and are available for viewing at our shop. It is not possible to drop ship bikes within the industry. Many thanks. MCR Bikes Team.

Valorada con 5 estrellas sobre 5

Pre-Owned Bianchi Aria E-Road

Bought a pre-owned Bianchi Aria E-Road bike for my wife, we’ve been looking for one for over a year, we saw the bike on the MCR site and thought the description was too good to be true, however after enquiring and paying for it, the bike arrived and it was as the description; in excellent condition, we are so pleased with our purchase.
Jake was extremely responsive, helpful and very patient throughout the process,.
Will definitely highly recommend MCR

6 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Electric Brompton 6 speed

Electric Brompton 6 speed. When delivered I checked the bike over and could not fault it. Although it is six years old I could not find a mark on it. It presented as a new bike for just over half the price. Everything worked as new and it came with the roller rack so no need for me to buy as an accessory (expensive!). The price was brilliant. I could not find cheaper anywhere for a similar model and condition. Because I live about 15 miles from them they delivered personally. Very helpful and offered to go over the bike if needed. I would not hesitate to buy from them again.

3 de octubre de 2025
Valorada con 5 estrellas sobre 5

Great Bike, Great Service

The bike that I bought was a very good price, and in excellent condition, with new tires and a new chain. There was a bit of back and forth but Jake at MCR bikes was always helpful, and I got the help I needed, and the bike is perfect. Great experience, and would really recommend MCR Bikes to anyone shopping for a used electric bicycle.

29 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Fantastic experience

Fantastic experience. I'm skeptical of online shops and did research on this company before calling.

Jake answered all my questions, was knowledgeable and I hung up reassured that everything is legit. I bought a basically new GIANT AR 3 for £500, a significantly better value than anywhere else. There was a problem with one screw and when I emailed Jake about it, he resolved this issue too.

There's a 14 day return policy if the bike is the wrong size, so you have nothing to lose by ordering! You'll probably be pleasantly surprised. Jake usually responds within a business day.

Thanks a lot!

24 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought a secondhand Trek bike from Jake…

Bought a secondhand Trek bike from Jake and I couldn’t be happier. He’s been so friendly, pleasant, polite and helpful throughout the transaction and beyond. Bike was shipped within the time frame they said and was extremely well packaged. I would 100% recommend buying from MCRbikes.

9 de septiembre de 2025
Valorada con 1 estrellas sobre 5

Bike I have ordered and paid for was…

Bike I have ordered and paid for was not in stock but no one told me that - only when i called them to ask whats going on they've said they dont have it. Why to sell something you don't have??? Message them few times- no reply, they said money was sent back but I still didn't receive it. Terrible customer service.

29 de agosto de 2025
Opinión espontánea
Logotipo de MCR BIKES

Respuesta de MCR BIKES

Thank you for your review. We would like to clarify the sequence of events for accuracy and transparency.

Your order was placed through our website, which integrates with a 72 hourly supplier inventory system data. In this case, the supplier confirmed shortly after your order that the item was no longer available. As soon as this was verified, your order was cancelled and a full refund was processed.

Refunds are issued immediately on our side, however the time it takes for funds to appear back in your account is determined by your bank and payment provider. This process typically takes several working days and is not instant, despite the refund being completed on our system.

We respond to all customer enquiries and remain transparent throughout situations involving supplier stock changes, which can occasionally occur when working with live inventory feeds.

At no point was any payment withheld, and the order was cancelled solely due to supplier unavailability.

MCR Bikes remains committed to accurate listings, prompt refunds, and professional customer service across all orders.

MCR BIKES Team.

Valorada con 4 estrellas sobre 5

So i just bought a second had bike from…

So i just bought a second had bike from mcr i think if your gonna offer a service like this you shoild make sure tje bike is o gppd workong order im having to renew the brake discs as there warped and catching when i ride i woild have given 5 stars if itwasnt for this small error apart from that i love it

7 de agosto de 2025
Valorada con 1 estrellas sobre 5

Inaccurate stock, take your money even if they haven’t got stock.

Advertise they have the stock, take your money immediately, and then after a few days, offer you an alternative because they cannot fulfil the order. It took me a week to get my money back.
Should not take money until you can fulfil order like many better companies and show accurate stock.

17 de agosto de 2025
Opinión espontánea
Logotipo de MCR BIKES

Respuesta de MCR BIKES

Thank you for your review. We would like to clarify how our inventory system operates for transparency.

Our website integrates with distributor inventory feeds which operate on a 72-hour rotating stock update system. This allows us to offer access to a significantly wider range of bikes sourced from multiple suppliers across Europe. While this system is highly accurate the vast majority of the time, availability can occasionally change between update cycles, particularly when items sell through other channels before the next scheduled synchronisation.

In your case, once the supplier confirmed the item was no longer available, you were notified and a full refund was processed immediately on our system. Refund timelines are then dependent on banking providers and payment processors, which typically take several working days to complete.

At no point was any payment withheld, and the order was cancelled solely due to supplier stock unavailability outside of our direct control.

This inventory model allows customers access to bikes that would otherwise not be available through a single physical retailer, while maintaining transparent pricing and prompt refunds in the rare event of supplier stock changes.

Mcrbikes remains committed to accurate listings, transparent processes, and professional customer service at every stage.

— Mcrbikes Team

Valorada con 5 estrellas sobre 5

Fantastic prices, service and delivery!

I've just bought a bike from Mcrbikes, and highly recommend them.
My bike was delivered to Scotland for free and in 24 hours. It was amazingly well packaged and took me half an hour to put together.
I'm well-chuffed with it! Best price I had seen in the UK too.
The after-sales has also been great. I have zero complaints and would confidently use them again in the future.

12 de agosto de 2025
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más