Friendly helpful advisor, Gave the information I needed to make an informed choice of the service and what I could expect.
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Consulta las opiniones de los clientes
My mum got debited a monthly subscription and didnt recognise the company so called the bank they gave her a refund. Medicare was contacted and they were so nice and so helpful they took the dispute a... Ver más
La empresa ha respondido
Saleswoman pressurised my mother into signing up and giving over her bank details. Mum tried to object and said she wanted to discuss with us first but the woman just spoke over her. Afterwards mum ve... Ver más
La empresa ha respondido
I couldn’t be happier with this medical wrist alarm watch! It gives me (and my family) peace of mind knowing help is just a button press away. The watch is lightweight, comfortable, and looks just lik... Ver más
Información sobre la empresa
Escrito por la empresa
MediAlarm 247 provides monitored GPS safety devices for adults and lone workers across the UK. Our range includes GPS safety watches and personal alarm pendants with features such as SOS calling, accurate location tracking, fall detection, two-way voice communication and health and wellbeing monitoring. When an alarm is activated, the wearer can speak directly through their device to our friendly, trained UK-based monitoring team. Support is available 24 hours a day, 365 days a year, helping customers feel safer and giving their families greater peace of mind. Our promise is simple: compassionate support whenever you need us, delivered with respect, dignity and confidentiality. Safety. Independence. Peace of mind.
Información de contacto
Unit 5, 17 Cobham Road, Ferndown, Dorset, BH21 7PE, Wimborne, Reino Unido
- 0800 688 9961
- hello@medialarm247.com
- medialarm247.com
3,9
Muy bueno
64 opiniones
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Saleswoman pressurised my mother into…
Saleswoman pressurised my mother into signing up and giving over her bank details. Mum tried to object and said she wanted to discuss with us first but the woman just spoke over her. Afterwards mum very upset. Said she felt quite scared. I’m absolutely disgusted that a firm purporting to provide support for elderly, vulnerable people would employ such tactics. Also curious as to how they obtained her details right after she had been referred by our local care services for a care line. Local authorities have confirmed they do not work with this company.
20 de mayo de 2025
Opinión espontánea
Respuesta de Medialarm247
Hi Vanessa,
We’re truly sorry to hear about your mother’s experience and the upset this has caused her.
Rest assured, we conduct regular compliance checks to ensure our agents follow the correct process. If we have any reason to believe a customer may have an illness or be vulnerable, our team asks multiple questions to confirm they are happy with the product and making the decision themselves.
Our process typically takes around five weeks from initial contact through to the exchange of goods and payment. During this time, we send several letters, along with direct debit instructions. This ensures transparency and helps us safeguard vulnerable customers.
At MediAlarm247, we do not want to miss sell to anyone.
Please feel free to contact us if you would like to discuss this any further.
Kind regards,
The MediAlarm247 Team
dodgy Direct Debit
This company sets up direct debits for people with dementia and who do not have full access to their bank account details - not very legal I think.
13 de mayo de 2025
Opinión espontánea
Respuesta de Medialarm247
Hi Andrew,
We’re sorry to read your concerns and want to be clear, we would never knowingly set up a Direct Debit for someone without their full understanding and agreement, and certainly not for a person who does not have the capacity to give informed consent.
We conduct regular compliance checks to ensure our agents follow the correct process. If we have any reason to believe a customer may have an illness or be vulnerable, our team asks multiple questions to confirm they are happy with the product and making the decision themselves.
Our process typically takes around five weeks from initial contact through to the exchange of goods and payment. During this time, we send several letters, along with direct debit instructions. This ensures transparency and helps us safeguard vulnerable customers.
If a Direct Debit has been set up and the customer wishes to cancel, the Direct Debit Guarantee ensures they can receive a full refund immediately. Our lines are open Monday-Friday, 9am-5pm, and if we miss a call, we will always call back promptly.
Again, we can only sincerely apologise on behalf of MediAlarm247.
Kind regards,
The MediAlarm247 Team
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