Purchased Rush guitar strap as they are difficult to find anywhere on the net! Was really pleased to find one on Metalshop.Overall a positive experience goods arrived well packaged & in brand new cond... Ver más
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Consulta las opiniones de los clientes
Metalshop uk are an exceptional company. Excellent choice for rock fans alike. I wish there was a store near me I could just walk into though. Quality clothing. Especially Wornstar. I'll be... Ver más
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Sklep ma duży wybór ubrań co przyciegnelo moją uwagę, po otrzymaniu bluzy (na którą czekałem 3 tyg ) mogę stwierdzić tylko tyle że jakoś ubrań w jest niestety bardzo słaba, materiał i wykonanie zosta... Ver más
La empresa ha respondido
I purchased a limited edition teddy that I could not buy new anywhere else, I could only find it preloved. It was cheaper on this website even though it was new. Once the order was placed I was advise... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- Tienda de ropa
- Tienda de accesorios de moda
- Tienda de ropa para hombres
- Tienda de ropa para mujeres
Escrito por la empresa
We live for heavy music From the day we've learned how to walk, we are visiting metal gigs, concerts and festivals. For more than 15 years we are selling official band merchandise and since then we've pleased thousands and thousands of our customers.
Información de contacto
METALSHOP.CZ, s.r.o. Bystřice 174 73995 Bystřice, 73995, Bystrice, República Checa
- +44 330 808 2232
- info@metalshop.uk
- metalshop.uk
4,3
Excelente
264 opiniones
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Took over 3 weeks to be delivered and…
Took over 3 weeks to be delivered and then got charged £43 custom charges.
10 de noviembre de 2024
Respuesta de Metalshop
Hello John and firstly we'd like to thank you for your orders with us as I see you've placed 3 orders with MetalShop UK since June this year.
We do dispatch all orders in 24H so we're very truly sorry if the last shipment was delayed during transit (This is something which is out of our hands.) I see this order was placed on the 10th of November and was ready for collection on the 23rd of November. With every order we send the tracking information so you can follow every step of your parcel's delivery.
We're extremely sorry to hear of your disappointment and If we could wave a magic wand so the government didn't charge any customs fees we would. As I'm sure you can appreciate, these government charges in the UK are completely beyond our control. We do mention on our website https://www.metalshop.uk/s/terms-of-delivery/ "** Warning We deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. Customs are paid for orders with cost higher than 135 GBP. If you cannot accept the shipment due to your inability to pay the customs, we deduct return costs when you get refunded."
We do hope this helps to clarify things and we can only again apologise for any inconvenience. Caroline
Respuesta de Metalshop
Hello and thank you for giving us a 5 ⭐️review. We're so glad to hear that you were satisfied with everything. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We hope to see you again soon, but in the meantime....Keep it metal, Caroline.
ALERT SCAMMERS!
If you are here wondering if this is a scam I am writing to confirm your doubts. They are selling cheap t-shirts with a print on them, they are NOT original band t shirts. Stitching is wrong, print is done very cheaply and you could probably do this at home with a cheap shirt and iron. They are NOT official retailers or whatsoever. Customer service is also awful, I had so much issues with the order and in the end it would cost me more money to return the package. Scammers!!!
21 de noviembre de 2024
Respuesta de Metalshop
Hello again Sean and as this is a duplicate review by yourself I'll copy paste my response and look forward to hearing from you....
"Hello Sean and I've not been able to find an order under the name Sean West. Could you kindly provide me with your order number so we can assist. We only sell officially licenced merch so I'm personally very surprised by your feedback but look forward to assisting you once we have your order details. Caroline"
never buy from them
never buy from them, the store is in the Czech Republic, and obviously you will never get anything from there
21 de octubre de 2024
Respuesta de Metalshop
Hello Ivan and we're sorry for any disappointment. As you hadn't paid for your order, it was automatically cancelled by the system and that's why you New Rock boots were never dispatched. We do require payment at the time of ordering and we would have contacted you by email about the non-payment. If at any time payment does not go through it's always best to contact your bank in the first instance. Caroline
Trusted Seller
Item arrived well packaged and excellent condition. Shipping is a bit on the longer side as it’s coming from a warehouse in a different country. Not a downside for a patient person like myself though 😁.
12 de octubre de 2024
Respuesta de Metalshop
Hello Edmund and thank you for taking the time to leave us a 5 ⭐️review. We do dispatch orders within 24H but yes, ultimately the delivery speed is dependent upon the couriers but we think they do a pretty cool job getting things across the water as fast as they can 😀📦✈️ We hope you enjoy wearing your new top and we'd love to see you again, but until then...Keep it metal, Caroline
Speedy delivery and super happy with my…
Speedy delivery and super happy with my order!
15 de septiembre de 2024
Respuesta de Metalshop
Hello Casey and thank you for leaving us this 5 ⭐️review. We're really happy to see you're happy with your new KILLSTAR bag 🖤🦇
We'd love to see you again, but until then...Keep it metal, Caroline
Respuesta de Metalshop
Hello Rafal and thank you for leaving us this 5 ⭐️review. Also, we'd like to thank you for your custom with us since 2022. 🥾🥾🤩Enjoy wearing your new boots and we look forward to seeing you again soon, but in the meantime...Keep it metal, Caroline
Respuesta de Metalshop
Hello Sarah and thank you for leaving us this 5 ⭐️review. We're delighted to see you're happy with your new KILLSTAR boots, they're one of our favourite brands🖤🦇
We hope to see you again soon, but in the meantime...Keep it metal, Caroline
Respuesta de Metalshop
Hello Alice and thank you for leaving us a 5 ⭐️review. We're delighted to see you're happy with your KILLSTAR dress, it's a fabulous alternate brand isn't it & we love their stuff🖤🦇
We hope to see you again soon, but in the meantime...Keep it metal, Caroline
Respuesta de Metalshop
Hello Ack & diolch for leaving us this 5-star review 😁 We hope you enjoy wearing your new Gorillaz T-shirt and we very much look forward to seeing you again but in the meantime.. Keep it metal, Caroline
Respuesta de Metalshop
Hello Amy and I've checked your orders and as neither had been paid they were automatically cancelled by the system. We would have sent you an email (possibly it ended up in your junk folder) If ever payment does not go through I'd suggest contacting your bank in the first instance as they may have put a hold on overseas charges. Our customer service team are also on hand to help and advise. Just to clarify, we received no payment from yourself and the orders were cancelled for this reason. If you wish to re-order please feel free to do so but if the payment doesn't go through, you'd need to speak to your bank. Kind regards, Caroline.
Great quality products ,quick delivery…
Great quality products ,quick delivery (8-10 days to reach the UK) and swift response on customer service queries. Will definitely order in the future
30 de septiembre de 2024
Opinión espontánea
Respuesta de Metalshop
Hi Alexandra and thank you for leaving us this lovely 5-star review. We do hope you enjoy wearing your T-shirt and boots and we look forward to seeing see you again, but in the meantime.. Keep it metal, Caroline.
Beetlejuice t-shirt
Delivered on time, would definitely order again, love my purchase
24 de agosto de 2024
Respuesta de Metalshop
Hi Rebecca and thank you for taking the time to leave us this lovely 5-star review. We're delighted to hear you're happy with your Killstar Beetlejuice T-shirt. We very much hope to see you again soon, but in the meantime.. Keep it metal, Caroline.
Excellent service and the bag is…
Excellent service and the bag is awesome.
I emailed for an update on my order and received an immediate response, the item was well packaged. Top notch service
23 de agosto de 2024
Respuesta de Metalshop
Hi Sarah and thank you for taking the time to leave us this lovely 5-star review. We're so glad to hear that you were satisfied with everything. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. Keep it metal, Caroline.
Absolutely love the boots
Absolutely love the boots! Got for my oldest for going back to school and he loves them. Told they are really comfy and keep his feet dry in the rain. Huge hit will definitely order from here again. Fab quality.
12 de agosto de 2024
Respuesta de Metalshop
Hello Nicola and thank you for leaving us this great 5 star review - We're delighted to see that both you and your son love the boots and we really look forward to seeing you again, but in the meantime...Keep it metal, Caroline
A very pleasant experience from start to finish
Excellent transaction from start to finish. Not used to doing the PayPal transaction after the order itself has been completed, but item was dispatched the next day and only took 8 days to arrive from the Netherlands, which is quite reasonable. Item appears to be as described and packaged well. Would happily recommend dealing with this company based on my experience.
28 de agosto de 2024
Opinión espontánea
Respuesta de Metalshop
Hello and thank you for leaving us this fabulous 5 star review - We're delighted to see you've been happy with our dispatch time and that your order got to you quickly. We really look forward to seeing you again, but in the meantime...Keep it metal, Caroline
Got a few braclets
Got a few braclets, for the most part really happy with them except for the one with elastic, that snapped pretty quick, but I do have ginormous hands so not completely the products fault.
16 de agosto de 2024
Respuesta de Metalshop
Hello Andrew and firstly thank you for ordering with us and for your review. We're really sorry to learn that one of your bracelets snapped. Please do feel free to contact our customer services if you feel there's anything we can help you with. Kind regards, Caroline.
I was a bit dissapointed ordered 5…
I was a bit dissapointed ordered 5 t-shirts and although they were all the gildan label two of them felt like they were very different (neck was very thin on one of them). I liked the choice of bands but will probably not order again
15 de agosto de 2024
Respuesta de Metalshop
Hello Richard and we're really sorry to hear you weren't happy with the neck of the T-shirts you ordered. As all of our items are officially licensed merch it is possible the maker has changed their production factory, hence the different neckline. We can only apologise most sincerely for any disappointment and If we can assist you anymore please don't hesitate to reach out. Kind regards, Caroline.
Signed me up for Trustpilot
Maybe there was an opt-out button somewhere at checkout but I think these sorts of things should be opt-in.
13 de agosto de 2024
Respuesta de Metalshop
Hello Matt and thank you for your feedback about TrustPilot. We're very sorry to see you've been unhappy with this but there's certainly no obligation to leave a review for MetalShop UK if you don't wish. I can see your order was delivered on the 21st of August and trust you're happy with the Brandit and Killstar items. Kind regards, Caroline.
High quality and affordable
A great selection of merch for a crazy cheap price! Shipping took a little longer than expected but still in time for when I needed it so that's okay.
11 de julio de 2024
Respuesta de Metalshop
Hello Liz and thank you for leaving us this ⭐️5 star review - We're delighted to see you've been happy with our merch selection as well as the prices. Glad to hear your order arrived when you needed it and we look forward to seeing you again, but in the meantime...Keep it metal, Caroline
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