MetLife UK Opiniones 

This company is not a trusted company ,please note that if your unlucky enough to have to make a claim please allow them them at least three months to assess your claim only to deny your claim took a accident policy out with them that paid out if hospitalised after a accident ,this company even after being given discharge letter and all documents wanted to dig further and asked to go into medical records of which was allowed this happened in June and after many a month back and forth they refused to pay out passed onto ombudsman as company is a joke avoid at all costs ,as they mis sell Thier products and may well take them to small claims courts for mis selling .

I was with them a few years, had accident last year, I cancelled the policy as it was very difficult to communicate with them. Still waiting for the money.

Was really helpfull and very good listening

Avoid - they delay and delay then just refuse your claim.
My company insured my employment with them. I made a claim as I was genuinely off work sick. I had a diagnosis and clear case. First off, they took forever, delaying repeatedly before even considering my claim by asking for more information, then; waiting a couple of weeks then asking for more information, getting it, then waiting another couple of weeks, and so on, until I realised this is a tactic they use. So I said, no more, that's it, review my claim.
Then they wrote a long-winded refusal full of unfounded statements and ignoring my key evidence. Glaringly obvious mistakes. Very dismissive.
So I appealed, and that took hours of my time to point out all their inaccuracies and missing information. Again a long delay, almost a month, then refused again restating the same ridiculous reasons that defy medical or even logical reasoning. Pushing more work on me to appeal again and only by registering a formal complaint. Good on them now almost three months gone.
Clearly this is simply their strategy to avoid paying out. And what can you really do about it?
Corporate versus a person.
Don't waste your time with these people. This is not a nice company.

Update:
After two formal claim refusals and two internal appeals, I submitted a formal complaint to MetLife. MetLife did not issue a final response within the required 8-week timeframe.

After waiting beyond the deadline, my complaint was rejected in full, leaving escalation to the Financial Ombudsman Service as the only remaining option. It is now over four months from my original claim.

This means the claim process required multiple appeals, a formal complaint, and now an Ombudsman referral before independent review could occur.

Advisor Jordan who works for Ressurred on behalf of the Metlife Life Insurance Policy took me through my options and give me the advice I needed and listened to my questions to make sure I was getting the best cover. Friendly, helpful professional. Application was set up easy and I'm happy with the service provided.

NOT RECOMMENDED! when I sign lifei nsurance with them was nice, gently and easy. When comes claim time was long and looking reason to be not paid! They are dishonest and unprofessional service. Rubbish!

Excellent customer service, value for money! Customer service representative explained type of plans available and benefits of each plan. Highly recommended

I wanted to purchase life insurance for my disabled son, but because he can’t live independently there were no policies that would cover him. The 1st person I spoke to, Holly, called me back with information on a different policy which I really like the sound off. She had another person from the company call me named Ben & he went outta his way to set up a policy for my son. I couldn’t recommend them enough. They know their stuff and were so friendly and polite but also so personal.

Well presented about the t and c

We recently took out insurance, and I want to leave my review of the consultant Victor, who explained everything to us, and today my family is covered.
I also have firsthand proof that it's good to have insurance; my sister-in-law had just taken out her plan, and her eldest daughter had an accident at school and broke two bones. They helped her file the claim, and today she's receiving benefits. So it's gratifying to see that something we pay for is truly worthwhile.

Took out the sports cover and it didn't cover a sporting injury that required surgery. Wasn't worth the time or money for me. Also tried to cancel by email and wasn't able to - it is what it is, but difficult sometimes to call 9-5 around work.

Daniela was a very friendly person and helped me a lot. I recommend her to everyone.

My home insurance and the process was very smooth and efficient. I highly recommend thank you

Very happy friendly, good service and they accept everything thank you

Having been a customer for years for rugby player insurance, I submitted a claim for an injury I sustained. Having been told in writing that I would be covered for the injury (on an old policy), I took out a new policy in good faith. My claim then took months to review,and was subsequently rejected with a long-winded excuse (which they could have taken a decision on quickly, rather than making me wait and wait). I even complained, which wasn't worth their time or mine. On viewing reviews in the last year, it seems that something substantial has changed at MetLife, and they are not worth the money for insurance. On balance, my advice would be to look elsewhere for your insurance. There are other companies with better service, and who live up to their word.

Made a straightforward claim for my son's broken arm. Husband and I both on our own policies so we can each claim on the same form. Submitted 3/09/25. Supporting documents from doctor etc submitted about 3 weeks later. Still no movement or update on my claim. When I phone, I am told that it they are very busy. No time frame given. Don't let the 3-5 days selling point fool you.

My advisor is very knowledgeable. Excellent presentation and pitch. Everything well explained and all my questions answered. Our requirements were all covered and we are impressed and happy to be represented by our advisor. My family is now covered.

Pays within 3-5 days, jokers. My wife has been paying into these scam artists for the past 3 years and has the Plus package with them. She had an accident 3 months ago which is now resulting in a double hip replacement. Read that back- yes three months ago and we still are being told it’s going through the system. I’m currently off of work due to an auto immune disease requiring chemotherapy treatment, my wife is self employed. This means we have currently 0 income coming into the house. This is the reason we have insurance in case of this eventuality. It’s is abhorrent that we are still waiting for the insurance we have paid for for over three years!! It’s disgusting. I can’t believe the situation you have left us in, my wife has been damned near suicidal! We will be calling back in today, after being told last week, that someone would call us with an update by Monday… it’s now Thursday. I do hope you’ve gotten your act together as this will be taken much much further if not. I’m just disgusted you’d leave another human being like this, our situation is dire. And it’s sad to see reading recent reviews we aren’t the only ones. You need investigating, and sadly we currently have the time to get that process underway.

Very staight forward and proffesional would highly recomend

Currently into 11th week of a claims process that was sold to me as '3/5 days from application' what was failed to mention is that getting to 'application' stage is a laborious process which now includes forms completed by my Dr, lengthy forms by me & dozen other documents, including; Xrays, operation details, discharge notes etc.

injury policy was sold to me as an amateur rugby player as an additional product to compliment the critical illness and income protection I already have, due to the pay-out time of this product being enormously quicker and being a small financial stopgap to pay for bills/costs in the short term after injury. My income protection pays out after 8 weeks - I've had 3 months of bills, more paperwork and still waiting on this smaller lump sum for what are very black/white injuries.

Moreover, nothing seems to happen unless I chase for it - didn't find the letter from my Dr for 4 days, but found it 8mins after I called them. I call for an update and get told with be assessed within 3 days, call back a week later and advised nothing was escalated but will be within 3 days - currently day 2.

Poor customer service and ridiculous wait times from a product that is and was sold as impeccably simple to claim.