MetLife UK Opiniones 

I wouldn’t waste your money, pay monthly for years, to finally need a claim, to be refused, wish I never bothered paying £16 a month for so long, and saved my money.

Sold one cover saying you would be covered for accidents, broken bones, operation’s, to claim and be told you should have been on another cover, anything to save there money.

Wanted to update my policy and add something on.the advisor answered all my questions in a way I could understand .he was polite and knowledgeable .I would recommend this company especially if like me you need everything explaining in a way you can understand without all the jargon etc

Great sale advisor

The advisor was very pleasant and took time to explain my policy and what's best

Juliana Ribeiro, an excellent professional, surprised me with her attention and professionalism. Congratulations, great professionals.

From the time I first set up my policy till present, I have experienced nothing but complete professional advise and they even ring from time to time just to check up and how things are going and add extra advise when required

Met life have paid out promptly and efficiently each time I’ve claimed. Once for a broken leg and for my hospital stays. They are fabulous and customer service is always excellent! I don’t understand the bad reviews on here. When no one else would insure me because of my medical conditions Met Life did. I’m very grateful.

Only just joined this for my husband and children don’t even realise you could add on the children which is a added reassurance - the application process was quick , informative no pressure time before and after if there was any questions - overall the best company in my option in terms of the first part of the process ( other companies cold call) this company are word of mouth and I only joined as my son recommended- I now will 100% recommend jack from MetLife

Very honest and professional…

I've been with this insurance company for eight years and I've seen standards change for the worse. My last claim was delayed, and I had to call several times to get any information. My current claim (both for a hospital stay for the same medical reason) has remained unanswered for two weeks. I've called twice already, and nothing—no confirmation, no response from the case management team. Lack of information, zero communication, and complete ignorance toward the customer. I don't recommend it.

WARNING!
By far the worst insurance company I have ever dealt with. Their claim form is vague and misleading, they do not respond to you for weeks following a claim and they do not pay medical invoices they are insured to do!
WARNING. They use a NON_APPROVED medical partner called Health Hero, which gives false advice. AVOID!

I only took out life insurance with accident cover this year 2025 with Metlife UK because it was a straight forward application with good coverage
Fast forward just over 3 months and I broke my back in a bike accident.
I actually forgot I had accident insurance for the first week or 2 then it dawned on me I did!.
Unable to walk let alone anything else I emailed Metlife, they sent me the forms,my Dr filled in the small medical section and I posted it.
About five weeks later they paid out,no questions asked into my bank account.
The online portal kept me up to date and they were easy to contact through it.
An amazing,professional and friendly company I would recommend to anyone looking for affordable life insurance that also covers injuries,hospital stays plus lots more.
At a time I was in severe pain, anxiety and uncertainty about my future Metlife really came through.
Because of Metlife I was able to afford a new bed which helped immensely with my recovery (not cheap) and helped with ongoing bills as broken back or not life doesn’t stop and neither do the bills.
Thank you Metlife at one of the possibly hardest times of my life you came through for my wife and i.
Highly recommend if you don’t have insurance get in touch with Metlife UK.

I had a very smooth and professional experience with MetLife. The advisor explained everything clearly and answered all my questions with patience and expertise. The process of purchasing a policy was simple, transparent, and quick. I felt confident and supported throughout, and the customer service was excellent. I truly appreciate the efficiency and clarity MetLife provided.

Terrible service, two weeks wait for any answer to my email and finally got an email with silly questions from Mohd Khan Tak and again is gone, any update still.
Wake up guys!!!

Top Notch Company

They customer service it's a joke.
Near 2 months from my accident and clime I made. Still They didn't reply nothing more than it's being processed. We currently have large amounts of clime

Horrible experience. Took me nearly 3 years to realise my time was being wasted and I was paying for a service unit I was not supposed to be paying for. On flagging it, someone gave me a cold response about getting refunds and reminded me that my insurance was sold to me by someone who was no longer working for them. Hence, they can not deal with the complaints. Waste of precious time! Do not buy plans from this company. Goodluck!

I subscribed to the insurance after I was sold the insurance with false information. Was told it was a life policy and only later on discovered that it was not a life policy. Then I cancelled and they refused me to refund my money. I didn’t mind if they even refunded me part of it considering that they had lied to me. I would not recommend this insurance to anyone. What bothers me is that how do these financial institutions operate in the first world. In Africa where you expect rogue companies honestly you would not find such poor practices. I am so so disappointed

Unfortunely this company just sttolen my money,i paied life insurance to metLife for more then 4 years,never made a claim-when my life went a bit more dificult and i was stoped to pay by direct debt(because at this moment i can't set up a direct debt)they told me they dont have other ways to make payments and my policie will cancel itself if i dont pay-I WANT PAY ...they dont have other way for me to make payments,so i ask what happen with all the money i put there for 4 years ,basicly they will keep it for them -Really?? is not my fault-i want a solution,they dont gave me one so please be honest people and gave me my money back!!!! Also the lady who talked with me by phone just sound stupid ,i explained all my problem they just dont care -they work like robots!!

Absolute scam of an insurance policy. After submitting the original claim for our daughter my partner was told to pay doctors and professionals for more “proof” of injury to then be left waiting for a result for 4 months. When all along MetLife would’ve known they would refuse the claim due to it being the wrong bone that she broke. So we’re over £50 down for pointless paper work and almost £300 for the monthly payments.