Metro Prepaid Opiniones 

Extremely concerning experience with Metro Prepaid.

Under our agreement the company collects payments on my behalf and is required to remit those client funds within a set timeframe. The payment due this month has not been transferred and no explanation has been provided.

These are client funds collected on my behalf. Despite repeated requests, the payment remains outstanding and no proper statement of account has been supplied.

I have now issued a formal Letter Before Action and given a final deadline of 7 March 2026 for payment in cleared funds.

If the funds are not received by that date, I will commence proceedings in the County Court to recover the money, interest, and court fees.

Girshwin from Metro Prepaid was exceptional. They made sure to call me back and resolved all my issues.

This company has not paid their landlords, we are owed money and have not been paid.

I have just tried to find out from Metro prepaid why my tenant's payments have not come through to my bank account. I have also learned that for every £20.00 my tenant pays - metro takes £3.50.00 that is nearly 25%. This is a complete scam and should be made illegal.

My metro recharge token number was not updating my meter but when I rang the helpline number, Mathew took me through the steps and I was sorted in a blink of an eye, I am so grateful Mathew

Atendente Mathew, super atencioso. Me ajudou na recarga da eletricidade, quando tentei recarregar atraves do site que a todo momento dava erro. Me deu outras opçoes de recarga. Estou muito grato.

great and fast solution
claudette was great. she knew exactly what i needed to do and got on with it

Very professional, very understanding struggle with my reading and writing and Matthew was very good and patient with me very polite

Very helpful advice from one of the guys in help and costumer service which name was Matthew. Thanks so much as I was a bit lost.

They are very bad its been more than 10 days stuck in problem and keep calling them now they put me on hold they got my money keep give excuses they are not here in the uk they base somewhere else so please don't try this company is dose not give me option otherwise I can give all the proof

Absolutely disgraceful to take nearly 12% on ALL transactions on top of an extortionate amount per KWh

Nowhere on their site does it state that they charge a 9.55% plus VAT on every transaction- don’t be fooled by the ‘0% fee’ under each payment method, this is to show you they’re being so nice and not charging you a payment fee on top of everything else.

If I had known my landlord had this electricity system in place I would not have taken on the flat. This is absolute daylight robbery.

Tenants- if you see these meters in a potential place DO NOT RENT IT

Matthew was fantastic solved the problem within minutes ! Great service !

Justin was fantastic and very helpful. He helped check all 3 accounts and gave me a quick breakdown. Top service mate.

Justin was very helpful and very clear in explaining the top up process. Happy with the service!

Matthew helped me with my top up card great job

Spoke with Girshwin about adding a new property onto my account and he was a great help! Took care of everything over the phone. Seamless process. Thanks for your help 😀

We had an issue with the meter that was showing errors. I called customer service, and they provided a code, but unfortunately, they couldn't resolve the issue. However, on the second call, the person named Vernon was very helpful. He stayed on the line with us to sort out the issue. I appreciate his time and assistance.

I topped up yesterday and hung up before the confirmation of my phone number. I messaged Metro PREPAID on WhatsApp. They got back to me straight away and we're able to give me the code for my meter. It was 23.30 at night. So helpful... very grateful

Elizabeth

I’m new to this pr payment method. I’m so pleased with the support even late at night. Thank you David.