I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Ver más
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Consulta las opiniones de los clientes
Victoria was very kind and professional. She rectified my code immediately without delay. I thought I've lost it a f can never find it. A £50 worth of code. Thank you Victoria. Metro prepaid service... Ver más
La empresa ha respondido
Struggling go get the meter working. But quick call and few WhatsApp messages later . Everything working.
David in customer service could not have been more helpful as he kindly explained to me how my metre worked, and very patiently read out the codes to me over the phone so I could enter them with his s... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Información de contacto
Reino Unido
- metroprepaid.co.uk
4,7
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 55% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Jean -Maec was exceptionally polite and…
Jean -Maec was exceptionally polite and straight to the issue as soon as I explained the issue. No time eating I. Your responses both on the phone and WhatsApp
6 de febrero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great service!
Great service!
Whenever I need help I can whatspp or call and it gets resolved straight away!
Big thank you to Emmanuel T.
5 de febrero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Put 10 pound on by debit card no code…
Put 10 pound on by debit card no code to my phone then put 50 on my debit card no code on my phone , I then phoned the help line 20 mins put on hold then watts app no reply at all shambles of a firm keep away
1 de febrero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Good afternoon, many thanks for your feedback, would you be able to email me so I can assist further
Joshs@metroprepaid.co.uk
My assistant Faseegah was extremely…
My assistant Faseegah was extremely prompt with response to my adding credit to a tennants meter, it can sometimes take 2hrs this took 2 mins. Greatly appreciate it
Rich ( Landlord)
31 de enero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Expensive
Awful price per kW and on top of that every time I top up I get charged a service charge.
For what?
What are you doing for that service charge?
NOTHING
31 de enero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Good afternoon, many thanks for reaching out. Please could you contact me via email so I can assist further
Joshs@metroprepaid.co.uk
Easy set up and even easier…
Easy set up and even easier registration process. Mathew made the hole process quick and straight forward.
26 de enero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Mathew supported well and guiding till…
Mathew supported well and guiding till I get resolved the issues.... Prompt support and cooperation.
Thank you.
25 de enero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Registration very fast and…
Registration very fast and straightforward. Quick response to enquiries.
24 de enero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew helped me with a problem i…
Matthew helped me with a problem i had... he was insanely helpful and guided me through every step.
23 de enero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Straightforward explanation
Matthew was very efficient in explaining the process to set up a security password enabling the process of updating our unit price to run smoothly.
22 de enero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew was very helpful to me and…
Matthew was very helpful to me and answered all my questions and explained it so well
22 de enero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I had a great experience with Metro…
I had a great experience with Metro Prepaid. Matthew was very helpful, professional, and friendly. He explained the process clearly and made everything easy to understand. Thank you for the support.
20 de enero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Never seen this much quick service
Never seen this much quick service.
Thank you David R
20 de enero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Ali is excellent!
Excellent and efficient customer service.
Ali was attentive and quickly resolved my issue. The quickest resolution to an issue I’ve ever had.
18 de enero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great customer service and support from…
Great customer service and support from Mathew to install a meter.
16 de enero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great person I recommend to hight…
Great person I recommend to hight commend
Really nice and
I recommend Mr Justin
14 de enero de 2026
Opinión espontánea
Respuesta de Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very poor i call 20 call my card is new…
Very poor i call 20 call my card is new no warking but same answer go online go pay point my poblam last 4 days
14 de enero de 2026
Opinión espontánea
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