Metro Prepaid Opiniones 

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Clear and easy representative Ncumisa was Great

Ally helped me through out the process as we

Was happy with the service received with Metro Prepaid. As a property management company with multiple tenants and advising landlords to put this meter in. However after todays email(s) to and fro with Nosa Sogidashe today. I am now no longer trusting Metro Prepaid. A tenant topup their meter £150 as usual. Input the token into the meter. It was rejected. They were adamant they input the right meter number. With it being 19 digit meter number; there would be no surprise they could have got it wrong. Explained situation via email - Nosa Sogidashe replied back that a new token number could not be issued. And the money has already been deposited into some other random landlord account for a token that has not been used. So now I have to go back to a tenant already struggling to tell them you paid the wrong company. Hugely unethical business practice. So if a tenant or anyone put in one digit wrong they have lost the money to top-up. After inputting a 19 digit meter number. After this experience; I don't think I will be advising management to go for these meters again.

Always quick customer service but today was exceptional. Thank you Justin for your help.

I topup with them every week and this one time i made a mistake with a few digits, i struggle as i'm autistic and they told me they wont top me up and i need to buy it again even though no one has used this topup code. Very dishonest company that don't care if you have a disability. I'm on sick benefits and don't have a lot of money and they did this to someone that uses them regularly. AVOID

Matthew's been a good help and guide during the application process, thumbs up!

Good morning, this morning I needed help with my prepaid metro meter. I was connected to kind lady named Victoria, she talked me through the problem I was experiencing, and in no time I had electric. Thank you Victoria your customer service care is excellent

Charne was professional, kind and thorough

Hello Dear CLODINE! You solved our issue with the electricity submetre. Thank you very much for your help!
Best Regards,
Amj

Excellent help & assistance from Lukhanyo who patiently & professionally sorted out our problems. Thankyou

Thank you Ncumisa, for your help and simplifying matters.

I love Metro pre pay, they provide an excellent product & support & service is second to none, keep up the good work’

Really helpful as a landlord I’d recommend highly

Great service , Agent Ally was really helpful resolve my issue within a min not gonna lie, thank you once again keep up the good work 🙏🏽

Today I spoke with Calvin to register a new meter, he was polite and efficient with my request.

Great communication by agent Ally and very helpful. Registration for the metro meters was very easy and all process was completed within 30 minutes. I very happy with agents response on all questions I asked. Big thanks ALLY👍

Friendly and courteous service and follow up by David R

Ally was excellent at the job and my electric top up sorted with a professional manner. Thank you ally