Metro Prepaid Opiniones 

SUPERB COMPANY

Dealt with Ncumisa
Great service thank you

So I spoke to David R, and he was very helpful and gave me information that I needed with correspondence while I was on my email guiding me through the steps I needed he went beyond his duty I am very delighted at the service 10/10

Terrible service! I top up online my meter and the code didn’t work. I reached their customer service and they told me that the meter number was wrong. I requested the refund as I could not use the code created with the credit and they refused to do it. Now I have a code number to a different meter and can’t use it and they can’t cancel it. It’s so absurd that in 2026 the system doesn’t match the address with the meter code. I am sure that I put the right number otherwise their system doesn’t accept it. I want my money back!!! I want my refund or the credit on my meter!!

Really helpful Everytime I get in touch! Always straight to the point and very fast and getting me any information requested and sorting out any issues.

Rodney V had assisted me this time. Im oblivious to this new system of card payment online etc.
He explained as easy as 1 2 3

The Agent Matthew was prompt and very helpful

very good customer service
a pleasure to deal them and Mathew

no delays no playing around they are on the ball 24/7

Charne was absolutely 💯% fabulous

Easy to understand, great customer service, and very polite! a big shout out to zainu

Dealt with Mathew Jurd
Very efficient,
Excellent service,
Solved my issue,
Highly recommend Metro Prepaid,
Excellent company been with them over 3 years 👍

WhatsApp message with Rodney v
It's quicker and simple sorted in few moment.

Justin treated me so fairly and respectfuly

Broke my phone an my barcode was on it, so they sorted it after I sent them an email on my tablet, very easy to do. Latifah who helped me was brilliant an sorted it quickly

Ali was Very straight forward and didn't waste time. He knew exactly what he had to do and he did it.

I have issues with my prepared meter since last week!I Called the metro line and a guy picked it up he has been an amazing person and attended to my issue and sort it immediately this evening I have been really so overwhelmed thanks so much Ali for making everything right back and also charne he also tried is best to make everything fine the both of them where doing a great job thanks once again Ali and charne

Fast to resolve my problem excellent service

Great super fast service from Faseegah. Great helpnamd query resolved in minutes. Thanks so much

Do not use this company
They take your money for topping up your meter and then when the meter website generates an incorrect code they blame the customer and they take your money and they run with it they do not help and apparently they do not generate new codes. This is a complete lie as they can override the system they are completely unhelpful refuse to refund to somebody who is on universal credit and now sat in the dark for the Christmas period with no electricity.
Absolutely shocking and disgusting and to be honest they were very discriminating and very rude and completely unprofessional and unhelpful. I would not recommend them to anybody and I will be changing supplier in the New Year.

I am a small business/hobby I purchased to 2 prepaid meters and was have issues after installation I eventually got though to a decent adviser who solved to problem thanks