I didn't think companies did customer service like this anymore! There was an adjustment with the amount of available stock for my order - Victoria Mansfield contacted me straight away and provided a... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Victoria Mansfield has been amazing with following up with my order which was delayed due to stock levels. She has been super friendly and helpful keeping me up to date and has dealt with my requests... Ver más
I needed to refund a light switch and contacted their customer service for some assistance as it wasn’t a straight forward refund. Victoria Mansfield really helped me with my query and she ensured I w... Ver más
La empresa ha respondido
Victoria Mansfield was very helpful in dealing with my query. She arranged for a replacement for the table which had arrived in a damaged state, and was extremely polite and efficient. 5 stars definit... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
You’re invited to join us! Create the perfect home with MFI.
Información de contacto
1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, Reino Unido
- info@mfi.co.uk
- mfi.co.uk
4,7
Excelente
530 opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Victoria Mansfield gave me excellent…
Victoria Mansfield gave me excellent customer service today and sorted out my issue immediately! Thank you Victoria ♥️
23 de abril de 2026
Opinión espontánea
Victoria Mansfield has been amazing…
Victoria Mansfield has been amazing with following up with my order which was delayed due to stock levels. She has been super friendly and helpful keeping me up to date and has dealt with my requests promptly too. Great customer service
23 de abril de 2026
Opinión espontánea
Great customer service
Great customer service from Victoria Mansfield when I've had a problem with returns. Thank you.
23 de abril de 2026
Opinión espontánea
Very happy with the bedding
Very happy with the bedding. Arrived in great time and just as advertised
21 de abril de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Outstanding customer service
I didn't think companies did customer service like this anymore! There was an adjustment with the amount of available stock for my order - Victoria Mansfield contacted me straight away and provided a good solution. She was very nice, caring and proactive. I was honestly so impressed! I'll be ordering from MFI more frequently going forward
22 de abril de 2026
Opinión espontánea
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with us at MFI and the service given by Victoria!
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
I am still waiting for the goods
I am still waiting for the goods. Not a good experience at all. I would not advise anyone to do the shopping at MFI.
15 de abril de 2026
Respuesta de MFI
Hello Sankaralakshmi,
Thank you for your recent TrustPilot review!
I am really sorry to see that you're still without your items.
I have emailed you an update on your order to ensure you're kept informed of the circumstances around the delay.
Thank you for sharing your thoughts with us!
Erin @ MFI.
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with us at MFI.
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
I needed to refund a light switch and…
I needed to refund a light switch and contacted their customer service for some assistance as it wasn’t a straight forward refund. Victoria Mansfield really helped me with my query and she ensured I was fully updated at all times and resolved my issue.
22 de abril de 2026
Opinión espontánea
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with us at MFI and the service given by Victoria!
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
All went through easily
22 de abril de 2026
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with us at MFI.
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
Erin was very efficient in dealing with…
Erin was very efficient in dealing with my query. Found her very polite and helpful.
22 de abril de 2026
Opinión espontánea
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with us at MFI and the service given by Erin!
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
Prompt replacement of damaged item
Victoria Mansfield was very helpful in dealing with my query. She arranged for a replacement for the table which had arrived in a damaged state, and was extremely polite and efficient. 5 stars definitely deserved!
22 de abril de 2026
Opinión espontánea
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with us at MFI and the service given by Victoria!
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with us at MFI and the items you've purchased!
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
It was easy to select
It was easy to select. I was happy everything I wanted was in stock. Good Job
22 de abril de 2026
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with us at MFI.
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
I couldn’t update the delivery options…
I couldn’t update the delivery options - I wanted it delivered sooner - but couldn’t change it.
21 de abril de 2026
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're happy to see that you found products to your liking on our site!
I've taken a look at your order and can see that the items you have purchased are both pending replenishment. We will ensure you're updated with a timescale of when to expect your order.
All items available for same day dispatch can have amended delivery dates, if we're waiting on replenishment, we would not want customers to select a delivery timescale that could not be met.
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with us at MFI and the items you've purchased!
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with us at MFI and the items you've purchased!
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
Excellent Customer Service
My item came out of stock after i placed my order ,but Victoria Mansfield keep me update on the phone and by email ,she called and let me know that the item still did not come in today ,she then ageed to contact me in few days to let me know if any update and if hopeful when it would come in stock, she also greed to upgrade my delivery once the item comes is in stock ,excellent customer service from victoria well done, just what all customers want someone that goes that extra mile for a customer.
21 de abril de 2026
Opinión espontánea
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with us at MFI and the service you've received from Victoria.
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with us at MFI.
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
Issue seems to have been handled well.
Issue seems to have been handled well.
21 de abril de 2026
Opinión espontánea
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with MFI and the service you've received from us.
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
Victoria Mansfield updated me on the…
Victoria Mansfield updated me on the progress of my order so I understood the situation- also offered me Express Delivery as it was late.
21 de abril de 2026
Opinión espontánea
Respuesta de MFI
Thank you so much for your Trust Pilot review!!
We're really happy to see that you're impressed with your experience with us at MFI and the service given by Victoria.
Thank you for taking the time to share your thoughts!
We hope to see you shopping again with us soon!
Erin @ MFI
La experiencia Trustpilot
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