Stay away from MIFO!
My communication started out great, I received the Mifo O5 Plus Gen 3 Touch earbuds without any issue and they worked really well. After a year they stopped pairing, I could use only one or the other earbud and not both together. They were still under warrenty and I emailed MIFO NZ but received a reply that the message was undeliverable to the MIFO NZ email address. After reading all the terrible reviews, I suspect there is no longer a NZ contact. I then contacted MIFO Australia and initially the communication with customer service was very helpful, prompt, and positive. The last email I received from MIFO I was told that "Our Returns Team will get back to you shortly with the next steps regarding your return request for a Replacement. If you have any questions in the meantime, please feel free to reach out—we’re happy to help." Since then I have heard nothing. I have 'reached out' several times via both email and the chat option on their website, but there is dead silence on MIFO's end....they are definitely not 'happy to help'!! UPDATE - I have finally received a reply asking for me to return my earpods, but having read other reviews, I will not be doing this as do not believe I will ever see a replacement, and at the moment I have at least one earpod working. Also it seems I have to pay to send them to Australia (from NZ) when returning the earpods should be at the cost of MIFO as they are faulty!!
29 de abril de 2026
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