Miles & BarrOpiniones 

The stars are for the personal contact, initial office personnel, keeping us informed especially Rebecca. The lost star is for the confusion at the end of the process. We were to the wire with our seller’s agent constantly giving us updates. When I rang Miles and Barr we were told the money was with the solicitor, we then rang the solicitor to be told no, it was 4: 45pm before we got the keys. Very stressful. Hiccups along the way not of your making.

The sales team were very helpful and friendly and during the sale period Denise the Miles and Barr liaison person kept us up to date with the progress, ie for the solicitors, surveys etc.

Miles and Barr were great in finding us a buyer so soon after we put our flat on the market, even after we had previous buyers fall through and the disappointment that comes with that.

The process was great overall and the employees were always on hand to help.

Louise Daly was particularly helpful managing the sale process for us once a buyer had been confirmed. She was always available to call and discuss every update along the way which is invaluable in the situation of buying and selling a property.

Her knowledge, professionalism and overall approach was very much appreciated.

I keep being contacted in relation to a property I have not been on the tenancy agreement for since Nov 2023. Despite being told it was an error on previous occasions and records would be updated...the last communications (after I responded to an email) advised I was still on said tenancy and it would be looked into. I forwarded proof of my release from the tenany and have been advised ''we'll look to get you removed'' this has been over a week and communications have been lacking and I am completely in limbo with what's going on. This is also a blatant GDPR breach.

Since leaving this review, the matter has now been rectified promptly following a formal complaint. I would particularly like to thank Jeanette, who could not have been more helpful, understanding, and professional once the complaint was received. I very much appreciate the speed with which the issue was ultimately resolved. However, I did experience over a week of unnecessary stress and uncertainty beforehand due to poor communication and unclear information being provided throughout the process.

Emily at miles and Barr has been excellent she has kept us updated every step of the way and been supportive and empathetic to the stressful and long process of buying and selling a home. She is very knowledgable and has brilliant customer service skills. 5 star!

Louise and the whole team made the experience of a first time buyer as hassle free as possible, any and all questions were answered in a timely and professional way and each step explained and and I was fully informed at all stages

Miles and Barr (Deal) made my selling and buying a stress free experience. Everything went smoothly from start to finish with the invaluable help of Emily Strickler. From the day she introduced herself to the day of completion, Emily kept me informed of everything that was going on with regular phone calls. She answered any questions that I didn't understand. Thank you, also, to Luke that showed me around other properties and accompanied me to my final house on a couple of occasions.
Thankyou Miles and Barr. Highly recommended.

The after sales service with Louise has been brilliant.
Excellent communication by email and phone. Very quick to respond to any emails we sent her which helped lower the stress levels!
She has helped follow up outstanding queries and kept the process moving smoothly for all parties.

Thank you for your helpful assistance in the successful purchase of our property.
All dealings were dealt with in a courteous and professional manner .
As a result the whole process progressed smoothly.
We would not hesitate to use your services again.
Many thanks.

They made the whole process from viewing to completion seamless and we were carried along each step of the process.
Louise was very approachable and quick with responding to enquiries.

Great service. Kept us informed all along. Always there to answer questions. Made the sale of house very smooth and staff were very helpful at the Margate branch.

Emily was extremely pro-active in her communication and we felt fully informed during the whole process.

Miles and Barr have been great for me as a f1st time buy. All staff throughout the process have been there and very helpful I had Becky helping me through the process after buying And she has been great checking in with regular emails. Making sure everything was running smoothly

Working with Miles and Barr has been a pleasure, right from the start. We met Scott who was clear and upfront about everything. The team supported veiwings throught and always kept us informed. Debbie Thwaites continued the excellent support in a professional manner and keeping us informed throughout. Without Debbie driving through essential communication with the buyers solicitors and our own. Without this communication to all parties, being key to keeping things on track, we would have been lost. Thank you to the team and especially Debbie.

Louise Daly has been amazing with supporting me along the selling process. I would recommend Miles and Barr to other people as a result of the support I have received form Louise.

Outstanding estate agent excellent customer service and care the members of staff give regular updates of the sale and assist you when required. So on my experience I highly recommend this company

Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing

Louise was a total star. So proactive, empathetic and communicative.

Thanks to the team and Miles and Barr. From Julie and Rhys in the Faversham Office and Debbie in the Progrerssion Team, the service was professional and friendly. We were kept updated throughout on our property purchase. I would highly recommend them.

We are first time buyers, and had Emily Stickler managing our house purchase for us. From start to finish, Emily was fantastic, always chasing third parties for updates and keeping us in the loop more so than our solicitors did! Couldn’t have asked for a better estate agent.