Mileseey Golf Opiniones 

Respuesta de Mileseey Golf

3 jun 2026

Hi Chris, thank you for your detailed feedback, and we're truly sorry for the frustration you've experienced.

Regarding the GPS unit not powering on, this is certainly not the experience we want any customer to have. We're glad a replacement has already been arranged and is currently on its way to you.

We understand the shipping delays have been disappointing as well. While transit times can occasionally be affected by carrier processing and routing conditions, we continue to work closely with our shipping partners to help ensure orders arrive as quickly and reliably as possible.

We appreciate your patience throughout this process. If you experience any issues with the replacement device, please contact us at mileseeygolf@mileseey.com and we'll make sure your case receives priority attention.

Respuesta de Mileseey Golf

3 jun 2026

Hi! We're truly sorry for the frustration you've experienced with both the device and our support process.

Phone calls can occasionally be affected by network issues or high call volume, and emails may sometimes be filtered into spam folders unexpectedly. We understand how disappointing it is when you're trying to get help and don't receive the support you expect.

Since we're unable to access your contact details directly from this review, the fastest way to reach us is through the AI Chat icon located in the bottom-right corner of our website. You can also log in to your MILESEEY GOLF account, click your profile icon, and select "Issues Feedback" at the bottom of the page. This channel connects directly with our technical support team.

We'd greatly appreciate another opportunity to assist you and resolve the screen issue as quickly as possible.

Respuesta de Mileseey Golf

3 jun 2026

Hi Robert, we're very sorry to hear that your speaker hasn't worked since you received it.

Our team has already reached out to you via mileseeygolf@mileseey.com to help resolve this as quickly as possible. Please check both your inbox and spam folder in case our messages were filtered there.

We're committed to making this right and ensuring you can fully enjoy your device. We look forward to hearing from you soon.

Respuesta de Mileseey Golf

3 jun 2026

Hi Rusty, thank you for your feedback. We're truly sorry to hear about the GPS and touchscreen lag, and we sincerely apologize for the delay in getting back to you.

A prepaid return label and instructions were sent to you via email on June 2. Please check your inbox and spam folder, and if you're unable to locate it, contact us directly at mileseeygolf@mileseey.com and we'll make sure it’s resent right away.

We appreciate your patience and are committed to resolving this for you as quickly as possible. Your feedback also helps us improve our devices for all users.

Respuesta de Mileseey Golf

7 jul 2026

Thank you for your feedback! We're glad you're enjoying your GeneSonic Pro.

To reduce how often the screen goes to sleep, you can adjust the settings:

- Go to Settings > Screen Off
- Turn Screen Saver Off
- Set the screen timeout to the maximum available duration (15 minutes)

The screen timeout can't be disabled completely, as it's designed to help preserve battery life throughout a full 18-hole round. To wake the screen, simply double-tap the same spot on the display or press the power button on the side of the handheld.

Thanks again for your support and valuable feedback!

Respuesta de Mileseey Golf

3 jun 2026

Hi Josh, thank you for your feedback, and we're sorry to hear about your experience.

Battery runtime can vary depending on factors such as screen brightness, GPS usage, volume level, and music playback. Continuous GPS use and higher-volume, bass-heavy audio can reduce overall runtime.

We've also noted your feedback about phone calls not silencing through the speaker and have shared it with our product team for future improvements.

We've reached out to you via mileseeygolf@mileseey.com to learn more about your battery performance and investigate further. Please check your inbox (and spam folder if needed), and we'll be happy to help.

Respuesta de Mileseey Golf

3 jun 2026

Hi Steven, thank you for your feedback.

We're glad to hear that you find the rangefinder easy to use. We're sorry that the GPS experience hasn't felt as smooth as expected, and we appreciate you taking the time to share that observation.

We've passed your feedback along to our product team as we continue refining the GPS interface and overall user experience. If you'd like to share more details about what felt clumsy or difficult to use, we'd love to hear from you at mileseeygolf@mileseey.com.

Respuesta de Mileseey Golf

3 jun 2026

Hi Dinkar, thank you for sharing your feedback, and we're sorry to hear about the issues you've experienced.

Regarding battery life: under typical usage, the G1 is designed to last for multiple rounds of golf on a full charge. Runtime can vary depending on usage intensity—factors like screen brightness, GPS activity, and music playback volume can cause the battery to drain faster, similar to a smartphone.

Regarding the unit defaulting to meters, we're aware of this issue, and a fix is scheduled to roll out via a software update this week to ensure your preferred unit setting is saved correctly.

We appreciate your patience as we work to get this resolved. If either issue continues after updating your device, please contact our support team at mileseeygolf@mileseey.com and we'll be happy to assist further.

Respuesta de Mileseey Golf

3 jun 2026

Hi Eric, thank you for the great feedback and for highlighting this issue.

We understand your frustration with the device shutting down after several holes of inactivity, even when the timeout settings are already adjusted to the maximum.

We are also evaluating additional options that would allow the device to remain active for longer periods during a round while still maintaining reliable battery performance.

Thank you again for helping us improve the product.

Respuesta de Mileseey Golf

3 jun 2026

Hi Jay, thank you for your honest feedback.

We're glad to hear that you enjoy the design and speaker quality of the device. However, we're sorry that it hasn't yet performed reliably throughout a complete round.

We've already sent the complete update instructions to your registered email address via mileseeygolf@mileseey.com. Please follow the steps to install the latest firmware, which includes stability improvements and bug fixes.

Thank you for your patience, and we look forward to improving your experience.

Respuesta de Mileseey Golf

3 jun 2026

Hi Scott, we're truly sorry to hear that the device froze again. We understand how frustrating that can be and appreciate you bringing it to our attention.

We've already reached out to you via mileseeygolf@mileseey.com to provide after-sales support. Please check your inbox (and spam folder if needed), and our team will work with you to resolve the issue as quickly as possible.