Ordered a double layered large cookie for my son’s 6th birthday and asked for Spider-Man theme. Cookie was amazing and tasted lovely. My son was so happy x Thankyou to Vanessa from Millie’s cookies P... Ver más
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Consulta las opiniones de los clientes
Really don’t know what’s going on with Millie’s Cookies…it’s now the 3rd day after the “due” date and no cookie and not even a confirmation that it’s with a carrier…yet the order shows as complete... Ver más
After reading all the negative reviews I was so worried about an online order I had placed for a cookie cake. However, it arrived at 10am on the day I requested, was beautifully iced exactly as I had... Ver más
Seeing what they made at Devon cliffs to home ordering a special cookie for my daughter’s birthday and they completely messed it up. I ordered a double layered chocolate heart cookie…it’s barely one l... Ver más
Información sobre la empresa
Escrito por la empresa
Ever since our inception in 1985, our ovens have tirelessly churned out freshly baked cookies, day in and day out. Presently, we boast a network of more than 40 stores across the UK, each offering a diverse array of delectable cookie creations, all crafted with the cherished expertise of Millie's and served up by our warm and welcoming team.
Información de contacto
32 Jamestown Road, NW1 7HW, London, Reino Unido
- 0207 529 8369
- customer.care@ssp.uk.com
- milliescookies.com
3,4
Medio
20 mil opiniones
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Husbands bday cake
The cookie is very big and very yummy my husband was so happy to get this for his birthday as he hates cake
21 de enero de 2026
Respuesta de Millie's Cookies
We're happy to hear that the cookie was a hit! It's wonderful your husband enjoyed it as a birthday treat. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Millie's 🍪
Missing Use By Date
The cookie came on the day of requested delivery, the look is spot on, although it is much much too sweet. Also, the cookie hasn't come with a Use By Date on it anywhere!! I'm pretty sure that's a legal piece of information required on all food products. In fact I know it is as I run a kitchen. So it's the non existent Use By Date that's let you down. It's not even on the receipt
21 de enero de 2026
Respuesta de Millie's Cookies
We appreciate your feedback and are glad the cookie arrived on time and looked good. We're sorry it was too sweet, I am currently looking into the issue with the use by date and will send you an email with our findings. Thank you for bringing this to our attention.
Kind Regards,
Millie's 🍪
Customer service is non-existent.
We ordered a giant cookie for a business objective, and it came broken. I understand these things happen, but the real issue is that I have tried to contact them 4 times about it and have not heard a single thing back, no confirmation, nothing - so basically you get what you order (albeit broken) but their customer service is non-existent, so just be wary.
Update to the response below - the issue is I haven't had a single email or acknowledgement from Millie's, so not sure what they are talking about!
3 de diciembre de 2025
Opinión espontánea
Respuesta de Millie's Cookies
We're sorry your giant cookie arrived broken. I can see that you have been in contact with our team and have responded to our emails. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
Kind Regards,
Millie's 🍪
Respuesta de Millie's Cookies
We appreciate your feedback and are glad you found it delicious. Thanks for your feedback!
Kind Regards,
Millie's 🍪
Really lovely cookies but wouldn't…
Really lovely cookies but wouldn't really describe them as 'stuffed' still a little bit of chocolate inside and very tasty.
22 de enero de 2026
Respuesta de Millie's Cookies
We're happy you found our cookies lovely and tasty. We appreciate your feedback that they could be more stuffed. We'll consider this for future improvements.
Kind Regards,
Millie's 🍪
Respuesta de Millie's Cookies
We're so happy you enjoyed it! Thanks for letting us know about your experience.
Kind Regards,
Millie's 🍪
Gift for uni student
This was a congratulations gift sent to my son at university. Needless to say he LOVED it, it didn’t last long and it wasn’t shared!
19 de enero de 2026
Respuesta de Millie's Cookies
We're happy to hear that your son loved the gift! It's wonderful to know he enjoyed it so much. Thank you for sharing this positive experience with us.
Kind Regards,
Millie's 🍪
Respuesta de Millie's Cookies
We're so glad the cookie cake was fantastic for your daughter! Thank you for letting us be a part of her special day.
Kind Regards,
Millie's 🍪
Great quality & tasty cookie
Delivered on date requested, beautifully iced as designed on the website. Cookie tasted great and was enjoyed by all.
19 de enero de 2026
Respuesta de Millie's Cookies
We're so happy it was delivered on time and beautifully iced! It's wonderful to hear that the cookie tasted great and was enjoyed by everyone. Thank you for your feedback!
Kind Regards,
Millie's 🍪
Brilliant and very tasty
20 de enero de 2026
Respuesta de Millie's Cookies
We're happy to hear that you found our food brilliant and very tasty! Thanks for your feedback.
Kind Regards,
Millie's 🍪
Quality has deteriorated
Much less icing than in prior years. Cake was very dry too. Disappointing.
22 de enero de 2026
Respuesta de Millie's Cookies
We appreciate your feedback and are sorry the cake was dry with less icing. We'll look into this. Thanks!
Kind Regards,
Millie's 🍪
Delicious cookies to cheer up dark wet…
Delicious cookies to cheer up dark wet January days !
20 de enero de 2026
Respuesta de Millie's Cookies
We appreciate your feedback and are so happy our delicious cookies cheered up those dark, wet January days!
Kind Regards,
Millie's 🍪
It was a birthday gift and perfect 👌 👍
It was a birthday gift and perfect 👌 👍
Arrived on time
Exactly as my friend designed it and taste amazing
6 de agosto de 2025
Respuesta de Millie's Cookies
We're happy to hear that the birthday gift arrived on time and was perfect for your friend! It's great to know the design was exactly as expected and tasted amazing. Thanks for your positive feedback.
Kind Regards,
Millie's 🍪
Lovely presentation and tasted as good…
Lovely presentation and tasted as good as it looked.
20 de enero de 2026
Respuesta de Millie's Cookies
We're happy you enjoyed the lovely presentation and that the taste matched its appearance. Thank you for your positive feedback!
Kind Regards,
Millie's 🍪
Great service although maybe a little…
Great service although maybe a little overpriced
18 de diciembre de 2025
Respuesta de Millie's Cookies
We appreciate your feedback and are glad you enjoyed our service. We'll review our pricing. Thanks!
Kind Regards,
Millie's 🍪
big birthday cookie
Brought a big birthday cookie cake but notice is looked much thinner than the last time I brought 1 and is a lot of money for what is it but tastes great
23 de enero de 2026
Respuesta de Millie's Cookies
We appreciate your feedback and are glad the cookie cake tasted great. We'll check the cake size to ensure it meets expectations. Thanks for bringing this to our attention.
Kind Regards,
Millie's 🍪
Cookie no show
I ordered the cookie on Monday 20th for my partner to arrive on Wednesday 21st. We had messages that they'd tried to be delivered multiple times but my partner was in all day and my mobile number was down as a contact and never received a phone call. When it finally arrived on Saturday 24th it was stale and inedible.
20 de enero de 2026
Respuesta de Millie's Cookies
We're very sorry your order arrived late and was not fresh. We appreciate you letting us know about this issue with the delivery and the cookie's condition. I have of course issued your with a full refund - this can take up to 2-3 working days for your bank to process.
Kind Regards,
Millie's 🍪
Late delivery! did not arrive at the event it was needed for.
The cookie was supposed to be delivered on Monday 26th for a grand opening. This was ordered on the Friday before hand. We are approaching 4pm on the 27th and we still have no sight of it. This is so disappointing.
23 de enero de 2026
Respuesta de Millie's Cookies
We're very sorry the cookie didn't arrive for your grand opening as expected. We know how important timely delivery is, and we'll look into what happened with your order right away. I am glad to see my colleague was able to resolve this for you.
Kind Regards,
Millie's 🍪
Found the staff rude,see me stood…
Found the staff rude,see me stood waiting, one carried on cleaning up and pottering around before asking if she could help. The other was baking/making cookies so this was fair the other had no reason not to serve me as soon as she saw me as she wasn’t doing anything but standing when I arrived. In fact she looked at me and left the front door do her chores. Cookie was broken at the edge, and to be honest wasn’t that nice I wouldn’t purchase again.
23 de enero de 2026
Respuesta de Millie's Cookies
We're sorry to hear about the poor service and cookie quality you experienced. We appreciate you bringing this to our attention. We will share your feedback with our team to improve our customer service and product quality.
Kind Regards,
Millie's 🍪
Enjoyable first experience
It was our first time @ Millie’s Cookies and we were delighted that their cookies and cupcakes did not have that weird artificial sweet after-taste. We’ll be back for more!
20 de enero de 2026
Respuesta de Millie's Cookies
We're happy to hear that you enjoyed your first experience with us and that our cookies and cupcakes met your expectations. We appreciate your positive feedback and look forward to your next visit!
Kind Regards,
Millie's 🍪
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