Ordered a double layered large cookie for my son’s 6th birthday and asked for Spider-Man theme. Cookie was amazing and tasted lovely. My son was so happy x Thankyou to Vanessa from Millie’s cookies P... Ver más
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Consulta las opiniones de los clientes
Really don’t know what’s going on with Millie’s Cookies…it’s now the 3rd day after the “due” date and no cookie and not even a confirmation that it’s with a carrier…yet the order shows as complete... Ver más
After reading all the negative reviews I was so worried about an online order I had placed for a cookie cake. However, it arrived at 10am on the day I requested, was beautifully iced exactly as I had... Ver más
Seeing what they made at Devon cliffs to home ordering a special cookie for my daughter’s birthday and they completely messed it up. I ordered a double layered chocolate heart cookie…it’s barely one l... Ver más
Información sobre la empresa
Escrito por la empresa
Ever since our inception in 1985, our ovens have tirelessly churned out freshly baked cookies, day in and day out. Presently, we boast a network of more than 40 stores across the UK, each offering a diverse array of delectable cookie creations, all crafted with the cherished expertise of Millie's and served up by our warm and welcoming team.
Información de contacto
32 Jamestown Road, NW1 7HW, London, Reino Unido
- 0207 529 8369
- customer.care@ssp.uk.com
- milliescookies.com
3,4
Medio
20 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 86% de las opiniones negativas
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Respuesta de Millie's Cookies
We're happy you enjoyed the cookie. We'll investigate the delivery issues to improve our service. Thanks for your feedback.
Kind Regards,
Millie's 🍪
Loved it
Got to me on time and I'm so thankful for that
Me and my partner absolutely loved and enjoyed the big birthday cookie I ordered
Thank you very much 💙
26 de enero de 2026
Respuesta de Millie's Cookies
We're happy the birthday cookie arrived on time and that you and your partner loved and enjoyed it! Thank you very much for your positive feedback; we appreciate it!
Kind Regards,
Millie's 🍪
really good cookie was not harmed in…
really good cookie was not harmed in the delivery 😊
26 de enero de 2026
Respuesta de Millie's Cookies
We're happy to hear that you enjoyed our cookie and that it arrived safely. We appreciate you sharing your experience with us.
Kind Regards,
Millie's 🍪
My son loved his birthday cookie
My son loved his birthday cookie! It looked great and tasted even better. Would have been 5 stars if the order was ready for the start of the pick up time (11-12pm), I was rushing and had to wait for 30mins for it to be completed.
23 de enero de 2026
Respuesta de Millie's Cookies
We're glad your son enjoyed his birthday cookie! We apologize that your order wasn't ready at the start of the pickup window. We appreciate your feedback and will review our procedures.
Kind Regards,
Millie's 🍪
Respuesta de Millie's Cookies
We're happy to hear that your daughter and her friends can share our product! Thank you for your order and the wonderful feedback.
Kind Regards,
Millie's 🍪
The cookie came very quickly and was…
The cookie came very quickly and was henceforth eaten very quickly afterwards. Thank you so much, I’ll be back!
26 de enero de 2026
Respuesta de Millie's Cookies
We're so glad the cookie arrived quickly and was enjoyed! Thank you so much for your feedback!
Kind Regards,
Millie's 🍪
Yummy cookies!
Reliably yummy cookies, ordered a big box as a gift.
My only comment is, it would be brilliant if you could label the various flavours on each wrapped batch.
22 de enero de 2026
Respuesta de Millie's Cookies
We're happy to hear the cookies were yummy and a hit as a gift! Thanks for the suggestion to label the flavors; we'll consider this to improve our service.
Kind Regards,
Millie's 🍪
Big cookie for my Daughter's birthday …
The cookie was for my Daughter's birthday. She loves millie's cookies, she regularly gets a bag for us all to share.
We have all had a big cookie for a birthdays over the past year. There is no waste with a big cookie compared a birthday cake, it doesn't last long enough to spoil.
25 de enero de 2026
Respuesta de Millie's Cookies
We're happy to hear that your daughter enjoyed her birthday cookie! It's wonderful that our cookies are a family favorite and a perfect treat for celebrations. We appreciate you sharing your experience.
Kind Regards,
Millie's 🍪
Cookie wasn’t up to the usual standard
Cookie wasn’t up to the usual standard. Icing was very messy poor writing. When I collected cookie the lad said he couldn’t do anything. When I contact you Millie’s they said couldn’t do anything. Not great service
25 de enero de 2026
Respuesta de Millie's Cookies
We're sorry the cookie and writing weren't satisfactory. We'll address the service and quality issues you experienced. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
It was very nice
22 de enero de 2026
Respuesta de Millie's Cookies
We're so happy you enjoyed it! Thanks for letting us know about your experience.
Kind Regards,
Millie's 🍪
Love my giant cookie
Love my giant cookie!
Have had many giant cookies over the years! Always very yummy and fun.
Delivery driver dropped the box!!!!!
Cookie was so well packaged you wouldn't know!
22 de enero de 2026
Respuesta de Millie's Cookies
We're glad you enjoyed your giant cookie! We appreciate your continued support and are so happy our packaging protected it despite the delivery mishap. Thanks for your positive feedback!
Kind Regards,
Millie's 🍪
Respuesta de Millie's Cookies
We regret the cookie lacked the writing. We appreciate your feedback and have taken note to improve our processes.
Kind Regards,
Millie's 🍪
Birthday Cookie
My daughter isn't a fan of birthday cake but loves Cookies. The large double Cookie is the perfect alternative and a box of Kinder bueno cookies to go with it is essential. I'm lucky if I get one.
11 de septiembre de 2025
Respuesta de Millie's Cookies
We're happy to hear that the giant cookie was a perfect birthday alternative! It sounds like the Kinder Bueno cookies are a hit, too. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Millie's 🍪
Respuesta de Millie's Cookies
We appreciate your positive feedback! We are so happy to hear that you enjoyed our delicious and well-decorated product and excellent delivery service.
Kind Regards,
Millie's 🍪
Left my food parcel in a blue waste bin…
Left my food parcel in a blue waste bin and marked it as delivered and signed by me which never happened. Unhygienic, unacceptable, and customer service refused to resolve it. Still waiting for a refund.
15 de enero de 2026
Opinión espontánea
Respuesta de Millie's Cookies
We're so sorry your food parcel was left in a bin and marked as delivered without your signature. I can see this has already been resolved with you.
Kind Regards,
Millie's 🍪
Last time ordering
Last time ordering. Had many personalised cookies over the years, but something has gone drastically downhill. Ordered a giant personalised cookie to be sent to my Daughter while she was away from home for the first time on her birthday. What arrived was shocking, thinly iced with what I can only describe as holes poked in the icing. Vastly different to any that I have received before. Quality control appears non existent and complained to customer service with absolutely no response.
30/01/2026 - Thank you for your reply, however I have had no email following my complaint on the 23rd Jan, nor have I had another following your response to my review yesterday, and I have checked my junk folder too.
21 de enero de 2026
Opinión espontánea
Respuesta de Millie's Cookies
We're very sorry to hear about the poor quality of the giant cookie. I can see that my colleague had responded to you on the 23rd Jan - we will get the response resent to you. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
Really dry and out of the 5 choices…
Really dry and out of the 5 choices only 3 flavours available on pickup!
24 de enero de 2026
Respuesta de Millie's Cookies
We're sorry the product was dry and that fewer flavours were available than expected. We appreciate your feedback and we'll look into this.
Kind Regards,
Millie's 🍪
Still awaiting response from customer…
Still awaiting response from customer service in regards to complaint put in about order collected over a weeek ago
20 de enero de 2026
Respuesta de Millie's Cookies
Thank you for getting in touch. I can see that my colleague had responded to you on the 21st and the 24th Jan - we will get the response resent to you. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
Avoid…
Ordered an anniversary cookie for our first wedding anniversary. It arrived damaged and completely ruined the occasion.
Despite this, Millie’s Cookies refused a full refund and would only offer a replacement or 50% off, even though damaged goods should be fully refunded.
For a £26 cookie and a large company, this is unacceptable. Hiding behind policy instead of following basic consumer rights is extremely disappointing. I am now having to go to the effort of going to Trading Standards.
Avoid ordering from here.
20 de enero de 2026
Opinión espontánea
Respuesta de Millie's Cookies
We regret that your anniversary cookie arrived damaged, ruining the occasion. We understand your disappointment with our resolution. I can see that you have received a full refund and we are sorry you if this resolution has not met your expectations.
Kind Regards,
Millie's 🍪
Ir was my sons 21st birthday
Ir was my sons 21st birthday, and i wanted a message putting on. I spoke to Millies, and they said it was just put on the packaging. They just wasnt bothered.
23 de enero de 2026
Respuesta de Millie's Cookies
Thank you for taking the time to leave us feedback. I can see that you ordered the Happy Birthday giant which does not allow for personalisation. I can confirm the message you included was the gift note and that this did not meet your expectations.
Kind Regards,
Millie's 🍪
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