Minerva Opiniones 1099

Have ordered numerous times from Minerva and spent hundreds of pounds. Service and quality have always been excellent. However, the implementation of their POD fabric has been extremely poor. Instead of keeping a stock of fabrics while bedding in the new service, they appear to have sold off all of their non POD stock and left themselves with nothing of their exclusive fabrics and let's face it, that's why we go to Minerva. Bad planning, confusing information and shocking communication. The only reason I haven't gone elsewhere is because if I ever do get my hands on their exclusive fabric, it might be worth it.

I have ordered regularly from Minerva for the past few years for their wide range of quality fabrics. Unfortunately this most recent order has had me decide to look elsewhere in future.
I made an order that included a 'print on demand' fabric at the end of April, for a project I need to make by mid July. Given the description said that they take 1-2weeks, but often faster, I assumed this would be enough time.

This timeline of 2 weeks was confirmed at the start of may when I asked about another fabric in my order. Still nothing by the start of June, so I checked in again and was told it was 'nearly finished' (how long does it take to print 2m of fabric?) and would receive a dispatch notification in the next week. I have still not received the dispatch notification or fabric.

Very disappointed as this has hugely disrupted my project timelines and I don't feel I can trust it will actually be dispatched when they said it will. Now will have to find a last minute fabric substitute which is frustrating, when I ordered 2 months ago.

Not a good experience
On 1st May I ordered Happy Harbour linen look cotton print on demand fabric, which I absolutely loved and was excited to make something for my holiday. (order no 003091889) Payment was taken immediately. Dispatch/delivery time was 1/2 weeks.
I rung after 3 weeks for an update on my order as I'd had no communication, and was told POD can take longer. I rang again after waiting 4 weeks and was told the fabric had not yet been printed and was due to arrive on 29th May and would be dispatched immediately after checking. The morning of 4th June which was now 5 weeks. Still no communication or fabric delivery so I rang yet again. The fabric still hadn't been printed so I cancelled the order and asked for my money to be refunded which was agreed. 10th June not yet received my refund so I've rung again to ask why and if there was a problem. I was told it takes 3 to 5 days (which I've already waited) and the order was showing cancelled so they would get the accounts dept to send an email copy of the refund (which they've not yet done) so not really had a satisfactory response. Even though communication and service has been poor this review would not have been written if the refund had been prompt. Come on Minerva this is not ok. Communication is very important, customers should not have to repeatedly chase orders that have taken so long, and then also have to chase the refund following a disappointing experience. I have been very patient with this without much of an apology.
I've noticed this is not an isolated incident with POD fabrics so maybe it would be a better idea and more customer friendly to take the payment on dispatch of fabric the same as a lot of other companies do.
This has left me questioning whether to shop with Minerva in the future, which is a real shame as the fabrics in general are good quality. I'm very disappointed about the Happy harbour fabric as I had been wanting this fabric for some time, however I wouldn't order it again as I'm not prepared to go through the same thing again with the POD fabrics and then have to chase a refund.
Minerva, I would be interested in your views on this

Didn’t deliver the quantity paid for.
No response to my email requesting a resolution
Zero customer service

I bought a mystery bag of fabric. Even though I was expecting off cuts I wasn’t expecting a ball of fluff and a piece of masking tape with bits of cardboard stuck to the sticky side. Some of the fabric was dirty and covered in fluff. Never again!

Ordered some items along with a print on demand fabric on 23rd April which quoted delivery of 1-2 weeks. Took funds immediately. No communication to advise of any issues until I chased them.After a month of chasing them for an update they finally cancelled the fabric order and dispatched the other items only for 2 out of the 5 items missing, no communication to warn of this. Called up and they said the 2 items out of stock until 6th June. And still my refund for the fabric has not been received. Customer services told me they didn’t have the man power to fulfil orders or contact people who had made orders that they can’t fulfil. I would advise against ordering from this company as they can’t operate appropriately at the moment! AVOID! There are so many great fabric websites that dispatch next day so this service is terrible!

Ordered 5 metres of crepe fabric on 24/04 and a few days later was told they did not have enough to send in one piece, so I opted to wait until 8/05 for new stock.
After a number of calls and emails I still had not received my order on 20/05. After another call to the service team they told me the new stock would be arriving by 25th.
Surprise surprise just 10 minutes later I received an email to say order had been despatched!
Some points for their management:
1 Put in an automatic system that updates clients who are waiting for orders.
2. Keep your systems updated and your service staff informed. Either they were telling porkies or the info was incorrect.
3. The staff are not at fault. It's management that failed.
Finally, the fabric is good

Excellent choice of good quality fabrics at Minerva
fabrics. The customer service staff are really pleasant and helpful. I found them really easy to communicate
with, and would recommend them to other buyers.
I shall be returning to Minerva Fabrics in the near future.

I bought some gorgeous excluisve minerva fabrics this month. They were great to so with as ever. My order arrived very quickly and I couldnt be happier!

I’m a regular customer and really like their wide selection of fabrics and the way they are displayed on the website. So when ordering online you can be pretty sure that your expectations will be met. I’ve recently begun buying else where however because their new(ish) website is so slow and their delivery is painfully slow which isn’t great when you’re excited to start a new project.

I recently had a problem with an order and my suggested solution was swiftly accepted and actioned by Mitch and Massimo.

Ordered some fabric as a gift to the wife who does crafts as a hobby and side business. Nil issues with the delivery, and the wife says the fabric is great quality and just what she needed.

Said she will be ordering from Minerva going forward!

I've been shopping at Minerva for years. I love their helpful videos on how to sew with different fabrics. Their website has given me lots of ideas as its so helpful to see what other makers have been stitching toether! I always geta good service and the fabrics are of excellent quality.

Customer service was great.

Greetings from across the pond,
I have only just discovered Minerva and loved their tutorials and fabrics they showcase. I have learned so much in just a few videos. I haven’t bout anything yet, but plan to as our major fashion fabric store has closed and we need to find alternatives. I wrote them and asked them about shipping, duties, etc and promptly got my questions answered between them and Love Notions Patterns - such lovely people. I can’t wait to make my first purchase of Liberty Fabric soon!

Thank you so much to CS team at Minerva! ❤️

I had a query about an order the team at Minerva were as always super efficient and professional whilst also being super helpful. Thanks team

I am new to this new hobby of sewing, making a few garments, for myself, granddaughter and daughter in law.
I have found this website to sooo inspirational, they seem to have got it all, from the men and ladies that post their garments online to the women that do tutorials, and show you the materials. Customer service is quick to investigate your query and reply, I
have found always supportive.
Continue with your great work..

I ordered a couple of pieces of fabric from Minerva with the intention of making some loungewear for a long haul flight, they have a great selection and I have been ordering from them since I started sewing 8 years ago. I have generally been pleased with the fabric I've received, their selection is huge and quality usually good. Their prices have gone up a bit over the past year and a couple of times I have waited for my order to be despatched for almost a week. Their new website is also clearly having some issues still. This most recent order was despatched quickly and I was very pleased with one of my pieces of fabric, but the other was incorrect, which was really frustrating as I was on a schedule. I emailed to ask for this to be resolved, expecting to have to return the incorrect item and cancel the order to reorder elsewhere. I received a quick reply, apologising and assuring me that the correct fabric would be sent out as a priority, I did not have to sent the other fabric back unless I chose to. I was still a bit sceptical if I'm honest, but it was despatched the next day, arrived a day later and is just what I need for my lounge pants. Thank you very much customer service team!

Always have excellent service from ease of ordering to delivery. The standard of fabrics are really good. It really help having videos where you can see the handle and how fabric falls.

Minerva used to be the best online fabric store but sadly not any more. They absolutely have the biggest selection and a really wide range, lots of interesting and unusual fabrics.
But they're no longer fit-for-purpose for professional makers.

Firstly they're usually the most expensive, secondly the shipping is both expensive and slow. Over a week later I'm still waiting on delivery of some samples which took five days to dispatch.

Well I say "samples" but they no longer do samples which is a real shame - you can add a sample to your basket but it's just half a meter.
That's not a sample guys.
It used to be a swatch at a flat price like everywhere else and then for a while it was 0.1m at 10% of the full price which was okay but a half meter is not a sample, and needlessly expensive if you're wanting to compare a few fabrics for a project. I've paid £10.50 for two samples and over a week later they're still not here. Five samples from another company was £8.50 and arrived next day, they got my order.