I bought a MiniBrew Gen 3 in June, as a total newbie to brewing. Since purchasing it, I’ve been brewing my first beer, a stout. The device and app are perfect for beginners! I had a few smaller strugg... Ver más
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Consulta las opiniones de los clientes
MiniBrew makes it possible for everyone to brew their own beer from grain to glass. A magical concept with ready to go brew packs and the option to create your own recipes using your own ingredien... Ver más
Nach über 2 Monaten warten und Unklarheiten über den Stand der Lieferung hab ich das Produkt nun erhalten. Obwohl ich direkt bei der Bestellung des Minibrews CRAFT GEN 3 Pro mehrere Brewpacks dazubes... Ver más
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I purchased a MiniBrew GEN 2 with 2 SmartKegs in 2022. I brewed more than 50 batches in 3 years, without any problem. I use my MiniBrew to create and improve my beers, before brewing them in b... Ver más
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Información sobre la empresa
Escrito por la empresa
MiniBrew is the first fully automatic beer brewing machine. Home beer brewing made easy. Simply use our ready-to-brew ingredient packs by renowned craft breweries from around the world.
Información de contacto
Atoomweg 63, 3542AA, Utrecht, Holanda
- +31850602015
- hello@minibrew.io
- minibrew.io
4,1
Muy bueno
289 opiniones
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Never received, never refunded.
I purchased a unit a year ago and paid import duty. They sent the delivery but the delivery failed. After many months of the unit sitting with FedEx, a refund was repeatedly refused on the basis that they needed to confirm that it wouldn't be delivered.
The unit was requested to be returned to sender, so they have confirmation this won't be sent to me... Refund then refused until they receive the unit.
This week FedEx confirmed with me directly that they can't locate the unit so the vendor will need to file a claim. Now I am being ignored by Minibrew. They have no reason not to refund me but are keeping my money.
REPLY: confirmation that it wasn’t being shipped to me was received on 18th Feb but the refund wasn’t forthcoming.
Since this review, I have received an email from Bart stating that the refund would be with me within 5-7 days. Here we are 13 days later, NO REFUND.
I was told they had initiated the refund on the 11th but that wasn't true as Bart followed up on on the 23rd that a refund wasn't an option because a previous partial refund was previously given when they couldn't send out ingredients with my order and offered bacs payment.
I sent them my details and Bart explained "I will let you know once it's done. I expect end of this month."
A bank transaction takes two minutes and every business has the ability to process a transaction urgently if they want to. I've not had a response to my request yesterday for payment so this could be yet another delay tactic. I wonder if they have cash flow issues given that there are a lot of customers on these reviews waiting for refunds (concerning if you're purchasing a unit)
10 de abril de 2025
Opinión espontánea
Respuesta de MiniBrew
Hi Aaron,
I’m sorry for the trouble you’ve been through. Our team has frequently contacted FedEx, keeping you updated at every step. The refund has been issued and a screenshot has been shared.
As you know, locating an undelivered package can take longer than expected. To clarify a few steps and be transparent.
We initially held off on issuing a refund because, in rare cases, packages presumed lost turn up later and get resent after we’ve already processed a refund. To prevent that situation, our policy requires FedEx to confirm a package is officially lost (or returned to our warehouse) before we release any funds back to customers.
I’m very sorry for the continued trouble and understand how frustrating this is. Here’s the current status:
On April 11, FedEx confirmed your package was lost, and we immediately initiated a full refund—normally posted within 5–7 business days (by April 23).
When the refund hadn’t appeared by April 23, we escalated the matter with our payment provider.
They’ve since confirmed that a small partial refund was already issued as a credit on your account, which has disabled our system’s automatic refund function. We’ve emailed you a screenshot showing this on April 23.
We’re working closely with our payment provider to identify the safest method to release the outstanding balance. We’ve also requested your bank details, which you shared, to facilitate a direct transfer if needed on April 24.
Still, our finance team advises waiting for the provider’s guidance to avoid any risk of duplicate refunds. This happend in the past and we didn't get it back. That was today on April 25.
On April 26 we got the confirmation from our payment provider that automatic refund wasn't possible and used your bank details. A screenshot of the refund has been shared.
Cheers
MiniBrew Support Team
I had a problem with a keg and the base station.
I had a problem with a keg and base station. Got everything solved and fixed with the help from support team.
10 de marzo de 2025
Opinión espontánea
Respuesta de MiniBrew
Hi Artjom,
Thank you for your kind words! I'm glad to hear that the proposed solution worked for you. We’re always here to help if you need anything else!
Cheers
MiniBrew Team
Best beer, excellent customer support and quality product
I got the machine few months ago. At the beginning was a bit difficult to get started and connect the machine to my phone but once I got it it was really easy and a lot of fun using it. What I really like about the MiniBrew is the quality of the product and I was blown up by the excellent taste and quality of the beer (I had expected it to be “so so beer” but it’s better that anything you can buy!)
I’d recommend this product and company to any beer lover.
The last, but perhaps the most important 5 start level comment is the customer support! It’s awesome, they reply quickly and are very understanding. They have even replaced a faulty part for free!
One thing I’d like them to improve is to have all those beer kits in stock always. I wanted to try something exotic but it’s not in stock….. lastly, also a small thing they can improve is to offer free delivery in order larger than 40-50€ ;) would be nice to have.
Cheers!
19 de febrero de 2025
Respuesta de MiniBrew
Hi Carlos,
Thank you for sharing your experience! I’m glad to hear that after a little initial setup you found MiniBrew easy and fun to use—and that the beer quality even exceeded your expectations. Your recommendation means a lot to us.
It’s fantastic that our support team has been able to help so quickly and were happy to replace the faulty part at no charge. We really appreciate your feedback about keeping more exotic BrewPacks in stock and offering free shipping over €40–50. I’ll pass both suggestions on to our team for consideration.
Thanks again for choosing MiniBrew and for your insights. Cheers to many great batches ahead!
The MiniBrew Team
Updating my review
I’m updating my review. I used to have a bad review but I have to say that since then, they have improved their communication and have given me more clarity about when to expect the product.
I’m happy to update it again once I receive it and test it
11 de marzo de 2025
Opinión espontánea
Respuesta de MiniBrew
Hi Jose,
We are truly sorry to hear that you’ve had a disappointing experience. We are praised for our service and communication.
Regarding your order, we’ve been actively updating our customers about the progress of shipments outside the EU and the 110-volt development, which has unfortunately resulted in longer wait times. We know this delay is long, and we appreciate your patience.
We are more than happy to answer the outstanding questions via email or chat.
Cheers
Minibrew Support Team
Innovative and Creative
Innovative and Creative
Minibrew helps to execute my hobby without the mess :)
14 de febrero de 2025
Respuesta de MiniBrew
Hi Robin,
Thanks for the positive words. As you said, the MiniBrew is designed to make consistent beers without a mess. Enjoy the brewing.
Cheers
MiniBrew Support Team
easy purchase and fast shipping
easy purchase and fast shipping, punctual delivery
22 de enero de 2025
Respuesta de MiniBrew
Hi Pau,
Thanks for the review. It looks like that our effort to improve pays off.
Cheers
MiniBrew Team
A perfect hobby for me.
I really enjoy using my minibrew I have had very helpful service over the last 6 months and all my questions answered promptly since I bought my first unit, and great advice from the guys for a novice like me,
Helping me to brew really tasty beer has given me great satisfaction and a keen interest in my new hobby.
Cheers all.
22 de enero de 2025
Die Wartezeit hat sich gelohnt
Die Wartezeit hat sich gelohnt. Ein tolles Brauerlebnis
22 de enero de 2025
Great equipment and a great company
Great equipment and a great company. Not large, their production is slow and small batches, but it shows in the product. I have had a minibrew for a few years and imported it to the USA. I was looking to replace my all grain system with something i could still brew real beer the right way. This system checked all the boxes and i was immediately off to brewing recipie s from my all grain system. If you are thi king about it and what i said above resonates with you, five it a shot. Also you will be able to brew after work and be done by bedtime, this system allows you to brew with an hour of effort instead of a day, love it.
30 de enero de 2025
Opinión espontánea
Respuesta de MiniBrew
Hi Josh,
Thanks for taking the time to share your experience with us!
At MiniBrew, we aim to make brewing as effortless and enjoyable. Without compromising quality. It's rewarding to hear how the system is working for you in real life
Your feedback reassures us that we’re on the right track, and we’re grateful to be a part of your brewing journey.
Thanks
MiniBrew Support Team
All's Well That Ends Well
The true quality of a product and customer service is revealed not when everything works perfectly, but when problems arise. The pump in my device broke down, and although I initially had trouble reaching MiniBrew, they ultimately kept their promises, acknowledged temporary response time issues, and helped restore the device to full functionality. In the end, they proved to be reliable, and the device itself is fantastic.
27 de enero de 2025
Opinión espontánea
Respuesta de MiniBrew
Hi Grzegorz,
We are very sorry this happened. We are praised for our exceptional support. Since January 15, our response has not been up to par, and promises have not been kept. My apologies. We will look at our process to improve this.
That said, here are a few things to clarify.
1. We share draft invoices with anyone, regardless of whether it is a warranty or a new sale. This is required to get an address confirmation.
2. Our support and sales team informed you that no payment was required as it was a warranty case.
Your case was discussed yesterday (January 27). Our team will ship your order this week and reimburse you for the cost of the shipment. I hope the fun of brewing returns when I create new beers.
Cheers
Minibrew Support Team
Minibrew is fantastisch
Minibrew heeft een fantastisch product. En support is geweldig. Niets is te veel. Ik krijg zelfs binnen 45 minuten een antwoord en oplossing op een zondagavond! 5 sterren voor Minibrew en support!
26 de enero de 2025
Opinión espontánea
Respuesta de MiniBrew
Hi Toon,
Thanks for the kind words. We are improving our support and are happy to hear you like it.
Cheers
Minibrew Support Team
Spare parts
I ordered a couple of spare parts. The prices were reasonable and the delivery was fairly quick, especially over the Christmas period.
24 de diciembre de 2024
Respuesta de MiniBrew
Hi Jeff,
Thanks for the review. We've been upgrading our EU delivery output even during the holidays and are happy it's paying off.
Thanks
Minibrew Support Team
Respuesta de MiniBrew
Hi Jonas,
Thanks for the review. We've been upgrading our EU delivery output and are happy it's paying off.
Thanks
Minibrew Support Team
I have just made my first brow with the…
I have just made my first brow with the mini brow and I have to say I was extrem impressed throghout the whole process, it was really so thoght trow! The only strange thing was that you needed to pay like 10 euro per month to make your own recept? Wery strange, when you bout the system you schouldent need to pay to use it?
29 de diciembre de 2024
Opinión espontánea
Snel en acuraat
Bij E- mail krijg je snel, aardig en acuraat respons.
23 de diciembre de 2024
Opinión espontánea
Super Service
Super Service
Mein Minibrew war defekt aber dank dem Service von Minibrew konnte ich mein Gerät reparieren und dies zu einem vernünftigen Preis
ich bin begeistert :-)
Top weiter so
18 de diciembre de 2024
Opinión espontánea
Respuesta de MiniBrew
Hi Denis,
Thank you for the review and for our team being able to help you with self-repair instructions. This saved a costly return and time. I'm happy to hear everything worked out well. Happy Brewing!
Cheers
Minibrew Support Team
the machine dont work
the machine dont work
but the team still working on it
update review when finish
25 de noviembre de 2024
Respuesta de MiniBrew
Hi Chen,
Thanks for the review. It's unfortunate that the machine isn't working.
I understand you brought the machine to Taiwan. Our technical team is examining the options for resolving the issue, as mentioned in the conversation we had.
Cheers
Minibrew Support Team
Bart and the support team is fantastic
Bart and the support team is fantastic. Great and timely help. Thanks so much guys.
12 de diciembre de 2024
Opinión espontánea
Respuesta de MiniBrew
Hi Hendrik,
Thanks for the review. It is excellent to hear you are enthusiastic about our support.
Cheers
MiniBrew Support Team
Great fast responce and service.
24 de noviembre de 2024
Opinión espontánea
Respuesta de MiniBrew
Hi Tom,
Thanks for the review. I appreciate this. Our support team is available on weekdays and weekends! Enjoy the brewing!
Cheers
MiniBrew Support Team
Levering brouwpakket
Tot nu toe nog steeds niets ontvangen na ongeveer twee weken.
22 de noviembre de 2024
Respuesta de MiniBrew
Hi Marcel,
Thank you for sharing your experience. My apologies for the delay. Your package was shipped on November 22. A tracking link has been shared. Since it's busy at PostNL due to the holiday sale period, they expect it to arrive next week.
Cheers,
MiniBrew Support Team
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