I bought a MiniBrew Gen 3 in June, as a total newbie to brewing. Since purchasing it, I’ve been brewing my first beer, a stout. The device and app are perfect for beginners! I had a few smaller strugg... Ver más
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I bought a MiniBrew Gen 3 in June, as a total newbie to brewing. Since purchasing it, I’ve been brewing my first beer, a stout. The device and app are perfect for beginners! I had a few smaller strugg... Ver más
La empresa ha respondido
MiniBrew makes it possible for everyone to brew their own beer from grain to glass. A magical concept with ready to go brew packs and the option to create your own recipes using your own ingredien... Ver más
Nach über 2 Monaten warten und Unklarheiten über den Stand der Lieferung hab ich das Produkt nun erhalten. Obwohl ich direkt bei der Bestellung des Minibrews CRAFT GEN 3 Pro mehrere Brewpacks dazubes... Ver más
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I purchased a MiniBrew GEN 2 with 2 SmartKegs in 2022. I brewed more than 50 batches in 3 years, without any problem. I use my MiniBrew to create and improve my beers, before brewing them in b... Ver más
La empresa ha respondido
MiniBrew is the first fully automatic beer brewing machine. Home beer brewing made easy. Simply use our ready-to-brew ingredient packs by renowned craft breweries from around the world.
Atoomweg 63, 3542AA, Utrecht, Holanda
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Ha contestado el 66% de las opiniones negativas
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Excellent service. During the second mash something went wrong, probably one of the tubes got clogged. Such things can happen. The mash was lost. A Minibrew technician contacted me and looked if in the log files. I got a new brewing pack for free and the machine was working fine after cleaning.

Respuesta de MiniBrew
I always feel the support from the team is very intimate to the users, and they keep following up. Very satisfied.

Respuesta de MiniBrew
After 25+ brews something went wrong in the process. Got some excellent help, which saved me my brew.

Respuesta de MiniBrew
Great customer service! I just had a question about the delivery time of my Minibrew. They responded quickly and followed up with additional information. We even exchanged some light humor. It's the kind of customer experience that is extremely hard to find in many areas of Europe and I treasure the experience when I am lucky enough to stumble upon a company that treats their customers with value.
The guys at MiniBrew have been excellent getting my order arranged; fast responses, great engagement and genuinely helpful support. If their product is half as good as their customer service, I made the right choice going with them.

Respuesta de MiniBrew
I have honestly not experienced a better support for many years.
Had some issues changing accounts and godt fast and precise support immidiately - also in the evening !
The product works great and generates fantastic beer !

Respuesta de MiniBrew
I had some delay issues on the delivery of my new MiniBrew system but Maik in Customer Support was excellent throughout, always available by e-mail and ready to help or answer questions as he could.

Respuesta de MiniBrew
Simply amazing! Minibrew works great, if you have questions, problems Minibrew team is ready, fast and always top!

Respuesta de MiniBrew
After what was an understandably rocky start due to COVID and supply issues MiniBrews support service really came through for me and put my order back on track. I can’t say enough about the on point communication and coming from a business with a lot of customer operations I have to say it’s up there with the best I have experienced. 5-Stars from me

Respuesta de MiniBrew
Good staff and service!!! They explained me all things and answered all my questions in a time!!! Thank you!

Respuesta de MiniBrew
Ordered a Pro Plus bundle ( 3 kegs ) in March 2021 with an original Delivery date from May 2021. I have now been told the delivery date is at best end of July 2021, which going on current form i cant trust. Understand there are delays surround covid but 3 months is totally unacceptable.

Respuesta de MiniBrew
Great customer service. Quick response. Really happy to deal with.

Respuesta de MiniBrew
The 5 liter Minibrew craft is great for small parties.

Respuesta de MiniBrew
Very happy with the way i´m interacting with the support team

Respuesta de MiniBrew
The information I was given to bottle my beer was very helpful, thank you Rolf.

Respuesta de MiniBrew

Respuesta de MiniBrew
Really amazing support team. :) had some issues with delivery - which i'm sure also falls on COVID and Brexit Related issues beyond their control - and the support team in the end did everything to ensure this was coming and where very helpful in sorting out my issues. I cant thank them enough for sorting this for us, and have already ordered more brew packs to come. Amazing bit of equipment too! Cant wait to continue using it.

Respuesta de MiniBrew
I needed a fast delivery of certain brewing materials. Minibrew organised that I could pickup the stuff directly at their warehouses, same day. Great service!

Respuesta de MiniBrew
Reactive and efficient support! thank you very much for helping me as soon as I need support!

Respuesta de MiniBrew
I am a novice but enthusiastic beer person.
Never brew before and Minibrew became the first experience on the art of brewing.
Has been a great experience as became easy to make my 1st, 2nd and 3rd beer from the brew packs. Now I am starting my first original recipient !.
Thanks for the Team

Respuesta de MiniBrew
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