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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought a MiniBrew Gen 3 in June, as a total newbie to brewing. Since purchasing it, I’ve been brewing my first beer, a stout. The device and app are perfect for beginners! I had a few smaller strugg... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

MiniBrew makes it possible for everyone to brew their own beer from grain to glass. A magical concept with ready to go brew packs and the option to create your own recipes using your own ingredien... Ver más

Valorada con 1 estrellas sobre 5

Nach über 2 Monaten warten und Unklarheiten über den Stand der Lieferung hab ich das Produkt nun erhalten. Obwohl ich direkt bei der Bestellung des Minibrews CRAFT GEN 3 Pro mehrere Brewpacks dazubes... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I purchased a MiniBrew GEN 2 with 2 SmartKegs in 2022. I brewed more than 50 batches in 3 years, without any problem. I use my MiniBrew to create and improve my beers, before brewing them in b... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fábrica de cerveza
  2. Fabricante de alcohol
  3. Distribuidor de cerveza
  4. Compañía de software

Escrito por la empresa

MiniBrew is the first fully automatic beer brewing machine. Home beer brewing made easy. Simply use our ready-to-brew ingredient packs by renowned craft breweries from around the world.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

289 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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4,1

Todas las opiniones

(289)

19 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. During the second mash something went wrong, probably one of the tubes got clogged. Such things can happen. The mash was lost. A Minibrew technician contacted me and looked if in the log files. I got a new brewing pack for free and the machine was working fine after cleaning.

11 de septiembre de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Hi Jeroen,

Thanks for your hones feedback. We've got your back in case something goes wrong. Enjoy Brewing.

Cheers
MiniBrew Support Team

Valorada con 5 estrellas sobre 5

Excellent customer support

I always feel the support from the team is very intimate to the users, and they keep following up. Very satisfied.

9 de septiembre de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Thanks for the feedback. Without you this wasn't possible. Keep on brewing.

Cheers
MiniBrew Support Team

Valorada con 5 estrellas sobre 5

Friendly and good service

After 25+ brews something went wrong in the process. Got some excellent help, which saved me my brew.

30 de agosto de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Hi Paul,

Thanks for the feedback. Appreciated it! We can help you anytime.

Cheers
Minibrew Support Team

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service! I just had a question about the delivery time of my Minibrew. They responded quickly and followed up with additional information. We even exchanged some light humor. It's the kind of customer experience that is extremely hard to find in many areas of Europe and I treasure the experience when I am lucky enough to stumble upon a company that treats their customers with value.

26 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

The guys at MiniBrew have been Super Cool!

The guys at MiniBrew have been excellent getting my order arranged; fast responses, great engagement and genuinely helpful support. If their product is half as good as their customer service, I made the right choice going with them.

25 de julio de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Hi Paul,

Thanks for the review. We appreciated the kind words. We're looking forward to shipping your product soon.

Cheers
Bart from MiniBrew

Valorada con 5 estrellas sobre 5

Great experiences with MiniBrew

I have honestly not experienced a better support for many years.
Had some issues changing accounts and godt fast and precise support immidiately - also in the evening !

The product works great and generates fantastic beer !

19 de julio de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Hi Lennart,

Thank you for the review on a product and service level. Highly appreciated. Our team is there for you. 7 days a week. Enjoy brewing!

Cheers
Bart

Valorada con 5 estrellas sobre 5

Excellent support while waiting . .

I had some delay issues on the delivery of my new MiniBrew system but Maik in Customer Support was excellent throughout, always available by e-mail and ready to help or answer questions as he could.

17 de julio de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Hi Paul,

Thanks for the review and we're happy that everything worked out. Our support team works 7 days in the week to help you when needed.

Cheers
Bart

Valorada con 5 estrellas sobre 5

Simply amazing

Simply amazing! Minibrew works great, if you have questions, problems Minibrew team is ready, fast and always top!

3 de julio de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Hi Emanuele,

Thanks for the review. We like it. Enjoy brewing!

Cherio
Bart

Valorada con 5 estrellas sobre 5

Exceptional customer service

After what was an understandably rocky start due to COVID and supply issues MiniBrews support service really came through for me and put my order back on track. I can’t say enough about the on point communication and coming from a business with a lot of customer operations I have to say it’s up there with the best I have experienced. 5-Stars from me

2 de julio de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Hi Richard,

Thanks for 5-star review. We love it. It was indeed a rocky journey to get production going while conquering global issues. We're glad it has been resolved and your MiniBrew is prepped for shipment. You will get an email from DPD with your tracking code.

Cheers
Bart from MiniBrew

Valorada con 5 estrellas sobre 5

Good staff and service!!

Good staff and service!!! They explained me all things and answered all my questions in a time!!! Thank you!

28 de junio de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Always here to help and ensure you will receive the best advice for your needs. Available 7 days a week.

Cheers
Bart

Valorada con 3 estrellas sobre 5

3 Month Delay

Ordered a Pro Plus bundle ( 3 kegs ) in March 2021 with an original Delivery date from May 2021. I have now been told the delivery date is at best end of July 2021, which going on current form i cant trust. Understand there are delays surround covid but 3 months is totally unacceptable.

2 de junio de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Hi Richard,

Thanks for raising your concern. I've seen a message from you on our blog post about this delay. I've responded there as well.

In short the delay is because less materials are delivered that are up to our quality standard. And our standards are quite high. All raw materials to make the product have been received in April 2021. In May 2021, the production has started and part of batch 3 is released to ship. Right now, the factory is making the remaining units. When we've an update, we will post it on our blog.

Cheers
Bart

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Quick response. Really happy to deal with.

1 de junio de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Hello Szymon, thanks for the nice review. We're grateful for this. If there is anything you need, the support team is at your disposal 7 days a week. Happy Wednesday.

Valorada con 5 estrellas sobre 5

The 5 liter Minibrew craft is great for…

The 5 liter Minibrew craft is great for small parties.

21 de mayo de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Hi Korsh,

Thanks for the review. We love it. One keg is indeed perfect for a small parties. Two kegs is perfect for a bigger group. Enjoy the brewing.

Cheers
Bart

Valorada con 5 estrellas sobre 5

Very happy with the way i´m interacting…

Very happy with the way i´m interacting with the support team

10 de mayo de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Hi Hugo,

Thanks for letting us know. We're here to help you out anytime & anywhere.

Cheers
Support Team

Valorada con 5 estrellas sobre 5

Bottling beer

The information I was given to bottle my beer was very helpful, thank you Rolf.

21 de abril de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Thanks Beer & Blues. We are here to help you to have the best experience in all means. Cheers

Valorada con 5 estrellas sobre 5

Really amazing support team

Really amazing support team. :) had some issues with delivery - which i'm sure also falls on COVID and Brexit Related issues beyond their control - and the support team in the end did everything to ensure this was coming and where very helpful in sorting out my issues. I cant thank them enough for sorting this for us, and have already ordered more brew packs to come. Amazing bit of equipment too! Cant wait to continue using it.

3 de marzo de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Hi Elle, Thanks for the kind words. We did encountered some bumps on the road around delivery. I'm glad everything arrived. Our delivery team was persistent. Looking forward to your brews.

Valorada con 5 estrellas sobre 5

Great same day service

I needed a fast delivery of certain brewing materials. Minibrew organised that I could pickup the stuff directly at their warehouses, same day. Great service!

1 de marzo de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Thanks Thomas. The communication between us worked out perfectly.

Valorada con 5 estrellas sobre 5

Incredible equipment

I am a novice but enthusiastic beer person.

Never brew before and Minibrew became the first experience on the art of brewing.

Has been a great experience as became easy to make my 1st, 2nd and 3rd beer from the brew packs. Now I am starting my first original recipient !.

Thanks for the Team

4 de febrero de 2021
Opinión espontánea
Logotipo de MiniBrew

Respuesta de MiniBrew

Hi Eduardo, thanks for sharing your review with us. We're happy to hear you have got an incredible brewing experience with us. We're looking forward to seeing your new recipe creations

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