MobalPay Opiniones 

134
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Suddenly discontinuing the service and offering no advice or alternative. Worked great the entire time I had it and now I'm left scrambling. I have two months to find another way to transfer money hom... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The application form is very easy to fill and there are no weird requirements or anything. In Japan, when you apply for something, there are usually weird roadblocks that natives don't face. Such... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As a person who travels a lot, I chose Mobalpay as I can top it up in Yen from my US Wise Account, which gives me access to my overseas earnings while in Japan but also allows me have a Japanese pay... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been a customer with Mobal since coming back to Japan in 2019. The service has always been top notch, responsive and helpful. Suffice to say I have really been in some jams in Japan (could not... Ver más

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Información sobre la empresa

  1. Servicio de pago

Escrito por la empresa

A Japanese payment card you can use like you're back home.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

134 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(134)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Im so happy with my mobalpay prepaid…

Im so happy with my mobalpay prepaid credit card. Ang bilis dumating ng card pagka fill out ko ng form i think 3 days lang dumating na ung physical card ko. Kaya agad akong pumunta ng 7 11 , para mag charge.. and automatic ang bilis.. pwede ko na agad gamitin.
Kung mahirap ka maka apply ng card because of some reasons, ito na ung sagot para magkaron ng instant prepaid credit card dito sa Japan..
Alam naman natin na dito sa japan super importante na meron kang credit card.. like kapag bibili ng ticket, mag shopping, mag book ng hotel pay online shopping , tap up your suica card. Sooobrang useful nya.. i love it. 💙

6 de marzo de 2024
Opinión espontánea
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Respuesta de MobalPay

Thank you for the lovely review! And you are so right- having a payment card in Japan makes everything easier.

Valorada con 5 estrellas sobre 5

as foreigner from Cambodia

as foreigner from Cambodia. I recommend for those who want to apply for debit card for using on daily settlement, easy to apply and excellent client support service. furthermore about their deduction every month from the account is parted from their programmed for charity promise to those in need.

1 de marzo de 2024
Opinión espontánea
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Respuesta de MobalPay

Thank you for the recommendation. Thanks also for mentioning our charity promise- thanks for your support for what we do.

Valorada con 5 estrellas sobre 5

Easy to use card - Friendly customer Service

Easy to use card - Friendly Customer Service

Signed up for a Mobal Card and have been using it reliably for bills and online purchases. Would highly recommend to any expats living in Japan. They offer support in English along with step-by-step guides to use the card effectively. The CS team is very kind.

26 de febrero de 2024
Opinión espontánea
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Respuesta de MobalPay

Very kind of you to leave a review also! Thanks for the recommendation!

Valorada con 3 estrellas sobre 5

I heard the company is the first time

I heard the company is the first time

25 de febrero de 2024
Opinión espontánea
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Respuesta de MobalPay

MobalPay is indeed a relatively new payment card solution for expats in Japan. However, not knowing who we are does not seem sufficient grounds for a 3-star review though we remain committed to learning from feedback, positive or negative.

Valorada con 5 estrellas sobre 5

Simple and Amazing.

I have been using MobalPay card for almost 5 months now and it helped me so much in Japan. I moved to Japan as an international student and I didn't have any idea how confusing getting a card or opening an account in Japan is. For a very long time I struggled with opening an bank account and having a debit card. Then I found out about MobalPay online and applied for it. It just helped me a lot for online shopping, buying tickets, paying things that I can't pay with the cards that I brought from my country. Also whenever I had a problem, any questions the MobalPay Team always helped me a lot. I always received good and clear answers from them. The card is very easy to purchase, use and top up. I never had ant problems using the card beside forgetting my password but that's my fault. It's very simple, and if you are in Japan struggling with getting a card that you can use, I am sure that this simple and easy to use card is going to be the best one for you. I really recommend it for anyone who is searching for a credit card in Japan.

20 de octubre de 2023
Opinión espontánea
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Respuesta de MobalPay

Delighted to be of service and to help you out when you moved to Japan. We strive to keep our service easy so thank you for mentioning we offer a simple and easy to use card!

Valorada con 5 estrellas sobre 5

Mobalpay made it easier as a foreigner…

Mobalpay made it easier as a foreigner to have digital payment without the hassle of registering for a Japanese bank. It saves so much time and also very convenient in using. Plus it also donates to charity.

9 de diciembre de 2023
Opinión espontánea
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Respuesta de MobalPay

Thank you for your kind review and support for what we do!

Valorada con 5 estrellas sobre 5

As a person who travels a lot

As a person who travels a lot, I chose Mobalpay as I can top it up in Yen from my US Wise Account, which gives me access to my overseas earnings while in Japan but also allows me have a Japanese payment card when travelling outside of Japan.

(M. Ortiz, Fukuoka)

22 de febrero de 2024
Opinión espontánea
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Respuesta de MobalPay

Thanks for sharing your Japan life hack using MobalPay. It's great to get a positive review but also to learn how you make your life in Japan work for you!

Valorada con 4 estrellas sobre 5

Recommended

Easy to Apply also for foreigner
Who Residence in Japan

16 de febrero de 2024
Opinión espontánea
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Respuesta de MobalPay

Many thanks for your feedback! Delighted you found it easy to apply for Mobalpay!

Valorada con 5 estrellas sobre 5

On the webpage its mention that the…

On the webpage its mention that the setup fee is ¥440 and not ¥2970. You should be more transparent. It’s not a big deal but it’s to be fair. I must say that a prompt correction has been done. Thanks

13 de febrero de 2024
Opinión espontánea
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Respuesta de MobalPay

This is completely our fault and we apologize! There was a mix-up on our side but we will make sure you only need to pay the lower fee as promised. We want not only to be fair but also to be honest and helpful- we've made the changes to your account and when you get to the payment stage you should now only be asked for the price as promised. If anything else goes wrong can we ask you to reach out to us via the contact us page?

Valorada con 5 estrellas sobre 5

It was such a great experience to apply…

It was such a great experience to apply for that card it was so easy.

11 de febrero de 2024
Opinión espontánea
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Respuesta de MobalPay

Grea to hear such positive feedback and we hope the experience of using Mobalpay will be equally as great an experience!

Valorada con 5 estrellas sobre 5

Thumbs up!

The application process, thus far, has been seamless. Form was short and ID upload process easy.

8 de febrero de 2024
Opinión espontánea
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Respuesta de MobalPay

Thank you for your positive feedback- short and simple is what we are aiming for- glad you have had a good experience so far!

Valorada con 4 estrellas sobre 5

Application was made simple &…

Application was made simple & convenient. However, I want to find out the possibility of receiving the card at my temporary address which is also my home address.The aforementioned Resident Alien card address indicated the address or abode where I work.Since the approval of the card would be within 3 business days,, may I request that it be delivered at my home address

8 de febrero de 2024
Opinión espontánea
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Respuesta de MobalPay

Many thanks for your review and feedback. I believe you may already have received a response from our support team. However, just to clarify that we have a legal obligation to confirm customer identity and that requires we ship the card to an address on a Japanese residence card. We can't unfortunately bypass that rule but I hope by now you have received the card and all is well. Reach out to us via the contact us page if there are any issues.

Valorada con 5 estrellas sobre 5

Mobal saves me again.

I have been a customer with Mobal since coming back to Japan in 2019. The service has always been top notch, responsive and helpful. Suffice to say I have really been in some jams in Japan (could not make a cash payment due to Corona, lost my phone so needed a new sim card before moving ect...) In this case, my Japanese bank decided to discontinue their pre paid debit card service, so once again I am relying on Mobal to help me out. I have always recommended this company to those visiting or those long term residence as well. Thank you for your outstanding service.

1 de febrero de 2024
Opinión espontánea
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Respuesta de MobalPay

Thank you for your positive feedback and for letting us know Mobalpay has been of service. Japan can be confusing at times and we strive to offer simple solutions. Glad it worked out for you in this case and thanks for your review!

Valorada con 3 estrellas sobre 5

Why wasn't the 2000 yen mentioned 😒

Why wasn't the 2000 yen mentioned 😒?
I like how fast the application is.
But lacks alot of info , how am i going to use it ? With my credit card ? Withmy bank account????? I am beyond confused
Correction: it seems the message was automated, but when paying i payed what was promised as s mobile client around 400 yen.
Edit2:As a foreign: i count alot on review, i will recive the card soon test it and add star if everything is in order. I hope this help foreigners struggling.

1 de febrero de 2024
Opinión espontánea
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Respuesta de MobalPay

Thanks for your feedback and sorry for any confusion. Thanks also for editing your review and for alerting us to the text that caused the confusion in the first place. We are here to serve the foreign community in Japan and appreciate your feedback which helped to improve the customer experience. It's a pity the review stayed at 3-stars but the most important thing is that you are happy with the service. By now I am sure you have been in contact with our support team to answer all your queries. However, for reference, Mobalpay is a prepaid Japanese Mastercard payment card for use with Japanese apps, online or offline and does not require you have a bank account as it can be topped up using cash.

Valorada con 5 estrellas sobre 5

It a very easy process to apply

It a very easy process to apply. I will definitely introduce my friends. The application process is so simple to fill out.

30 de enero de 2024
Opinión espontánea
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Respuesta de MobalPay

Thank you so much for your positive feedback. We do our best to make things easy as we are aware how difficult it can be at times in our newly adopted land. Hope your friends get to experience the same!

Valorada con 1 estrellas sobre 5

I am going man

2023-12-13

1 de enero de 2024
Opinión espontánea
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Respuesta de MobalPay

Thank you for your feedback and really sorry you experienced issues applying for the service. According to our records, it appears as if you did not yet clear the application stage and as frustrating as that might be, we welcome you to try again but encourage you to upload your ID on this occasion. If all goes well we look forward to welcoming you as a new MobalPay member.

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