Modular Closets Opiniones 

4217
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What makes the experience great? Starts with the design services, a in person inactive video call. Our designer listen very carefully to or desired outcomes. And within an hour of drafting and red... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

We ordered a closet system and explained upfront the delivery process of a flight of stairs. We were told all was taken care of and would be delivered. We had two different companies that would no... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I used Modular closets during a renovation of my master bath and closet five years ago. We just bought an older home and are renovating it too to bottom. One of the first things I did was contact Mo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Modular Closets was at fantastic experience from start to finish. It started with my designer Shea who helped me shape my perfect closet. He was very professional and great to work with. Then he fo... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Planta de almacenamiento
  2. también en la categoría
  3. Tienda de muebles

Escrito por la empresa

Design Your Own Closet- Save Hundreds With Our Affordable, Easy To Assemble, High-Quality Modular Closet Systems, And Organizers.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
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1 estrella

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4,5

Todas las opiniones

(4217)

432 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I am very unhappy

I am very unhappy. My closet came with no labels whatsoever, which made the assembly very time consuming and confusing. No solution or assistance was offered to correct this. I then asked twice for help in ordering additional pieces so that my closet was structurally sound, with no response.
I rarely complain but my experience with modular closets has been horrible. I definitely recommend finding another company to work with.

29 de mayo de 2026
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Respuesta de Modular Closets

We're really sorry for the frustration with your order and for the delay in getting back to you, Lindsay. I just reached out to our customer service team to prioritize contacting you and getting those additional pieces sent over ASAP. If you run into anything else at all, please call our Customer Support Manager directly at (732) 201-6481 so we can sort things out.

Valorada con 5 estrellas sobre 5

Great product

Great product, great people, great price and easy to install with great instructions. My wife is thrilled and that makes me happy.

5 de junio de 2026
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Respuesta de Modular Closets

We're glad to our team made the process easy and budget-friendly for you, Bill! Wishing both you and your wife many calm and organized years ahead!

Valorada con 5 estrellas sobre 5

They’re great!!!

They are very, very priced competitive! They worked with me on my design and maximize my space….. they allowed me to pick up my order in their distribution center in North Carolina, in order to accommodate my weekend installation on a Friday afternoon close date.

20 de julio de 2026
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Respuesta de Modular Closets

We love hearing that, Scott! Offering competitive prices without cutting corners on service or flexibility is super important to us. We're glad we could work out the Friday pickup to hit your weekend timeline. Hope you love how the space turned out!

Valorada con 5 estrellas sobre 5

Overall - Great

Everything arrived as ordered, following the instructions to build went fairly well too. The cost could be better, but overall were happy with what we got.

1 de junio de 2026
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Respuesta de Modular Closets

We're glad to hear that your order arrived exactly as expected and that the installation went smoothly, Nick! We know a closet upgrade is an investment, so hearing that you're happy with the overall result means a lot. Wishing you many years of good use out of your new setup!

Valorada con 5 estrellas sobre 5

So happy with our new closet!

We are so happy with our modular closet! The main reason I went with them is because of their customized closet design ability. I found it to be the most user friendly and accurate which gave me the confidence that it would work in our space. The pieces were quality and the instructions were easy to understand and very clear.

3 de junio de 2026
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Respuesta de Modular Closets

Knowing that our design software gave you the confidence to design your own space brings a huge smile to our faces, Tara! We're thrilled that the instructions made assembly smooth and that the you love the quality of your new closet. Hope you continue to enjoy your newly organized space for many years to come!

Valorada con 5 estrellas sobre 5

The design process was impressive and I…

The design process was impressive and I appreciated how prompt and responsive the designer was. The delivery was on time and painless.
Unfortunately, I am unable to review the product at this time. The components remain boxed in our garage awaiting installation due to delays with other aspects of the project which is a complete remodel of the primary bedroom suite.

27 de mayo de 2026
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Respuesta de Modular Closets

It's great to know you had such a seamless experience with our design team and delivery, Paula! We know primary suite remodels take time and coordination, so we hope the rest of the project moves right along. We can't wait for you to unbox and enjoy your new closet!

Valorada con 1 estrellas sobre 5

Junk

Junk, little support, instructions are terrible and low quality. $3,000 pantry should be a decent product. No such luck.

1 de agosto de 2026
Opinión espontánea
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Respuesta de Modular Closets

We’re sorry for the frustration with the quality and assembly, Eric. You deserve a product you're completely happy with and we'd like to try and make things right. Please reach out to our customer support manager at (732) 201-6481 so we can work out a solution together.

Valorada con 5 estrellas sobre 5

Very satisfied with my new closet

Very satisfied with my new closet. The alto brand is pure luxury. Love the soft close drawers. The corner shelving eliminates wasted space. I especially liked being able to design my space with the products offered. Delivery was quick and product was well packaged. Would definitely recommend Modular Closets.

2 de junio de 2026
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Respuesta de Modular Closets

We love hearing that your new Alto closet feels so luxurious while maximizing every inch of your space, Penny! It's also great to hear that the design process and delivery went so smoothly. Here's to many calm and organized years ahead!

Valorada con 1 estrellas sobre 5

Avoid Modular Closets, unless you have a lot of time and money to waste.

Ordered shelving for three closets which included a master closet and two pantry closets. The shelving arrived over a week late. All of the parts were jumbled together without any installation instructions and no way to tie the parts back to the closet it belonged to. This is like trying to put together three different puzzles with all of the pieces thrown in a box and no pictures of how the three puzzles are supposed to look! I called the customer service number and a recording said that I had reached them outside of normal business hours. It was 1:30 pm EST on a Friday. I guess that isn't normal business hours for Modular Closets. I left a message and have not heard back from anyone. I would give them zero stars if I could.

28 de julio de 2026
Opinión espontánea
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Respuesta de Modular Closets

We're sorry for the mess with your order and for the delay in getting back to you, Keith. I let our customer support team know to prioritize your ticket, and sent a note to the warehouse to prevent any packaging issues moving forward. You can also reach our Customer Support Manager directly at (732) 201-6481 to speak with someone immediately.

Valorada con 5 estrellas sobre 5

Entire process was awesome

Entire process was awesome. It was great to have a designer show your closet design and all the different options and finishes before purchasing. Delivery was good, product was not damaged during transit. Installation was straightforward following the instructions. Will be purchasing another closet package in the future.

31 de mayo de 2026
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Respuesta de Modular Closets

We're glad the design preview helped you feel confident in your choices, Dan! Getting everything delivered safely and making assembly straightforward is always our top priority. We look forward to helping when you're ready to tackle your next closet!

Valorada con 5 estrellas sobre 5

I am very happy with my new closet…

I am very happy with my new closet system. They seem to be very well made and getting a replacement shelf was very easy and it came very quickly.

29 de mayo de 2026
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Respuesta de Modular Closets

We love to hear that, Leslie! It's great to know you're happy with the quality of your new system and that getting your replacement shelf was quick and hassle-free. Hope you enjoy your beautifully organized space for many years to come!

Valorada con 5 estrellas sobre 5

Products arrived when scheduled without…

Products arrived when scheduled without damage. Directs were fairly easy to understand but could've more specific in some areas.

29 de mayo de 2026
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Respuesta de Modular Closets

We're so glad your order arrived safe and sound right on schedule, Vince! We appreciate the note regarding adding specificity to the instructions and are working on improving those details. We hope you enjoy your new closet!

Valorada con 5 estrellas sobre 5

Strong recommendation for this product. Extremely happy.

My only concern is the packaging and the selection of shippers. The packaging is not as robust as it could be. This coupled with shippers that were pretty rough on the boxes allowed some components to be damaged. Fortunately, I was able to shift those around the areas that were not noticeable.

The thoroughness of my order was simply amazing. The instructions are easy to follow and I was able to assemble my entire closet with three walls in one day. The products were labeled clearly and I enjoyed the process of putting everything together. Finished product. We are very happy with. It’s exactly what I’d hoped it would be.

29 de mayo de 2026
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Respuesta de Modular Closets

Congrats on assembling your entire closet in one day, Erick! We appreciate the heads-up about the shipping boxes and are looking into ways we can protect those parts better.  We're so glad the labeling and instructions made the process enjoyable for you and appreciate the recommendation. Hope you enjoy your newly organized space for many years to come!

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, product and experience. Highly recommend!

29 de mayo de 2026
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Respuesta de Modular Closets

We're thrilled you had a great experience with our team and love your finished closet, Katie! Thanks for the recommendation!

Valorada con 1 estrellas sobre 5

Objectively Bad.

Objectively, the quality is just awful.
It's the cheapest of cheap chipboard.
It has a laminate that chips easily around the holes.
The instructions are misleading.
I had to make alterations along the way for it to fit together.
I was short of simple hardware / dowels

I wish I had chosen another solution, but having waited for so long to get it - I ran out of time and had to use it.

I would not recommend this to anyone.
Go to The Home Depot or Ikea instead.
Massively disappointed.

25 de julio de 2026
Opinión espontánea
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Respuesta de Modular Closets

We're sorry for the delay with your order, Gavin, and regret how disappointing this experience has been for you. We tried reaching out directly via phone and left a voicemail, as we would love the opportunity to talk this through and see how we can make things right. Please give our customer support manager a call back at (732) 201-6481 so we can work out a solution together.

Valorada con 2 estrellas sobre 5

The inventory sheet of the shipment did…

The inventory sheet of the shipment did not match what was delivered. Boxes were mislabeled, so it was very confusing to put it together. No videos of any quality gave any assistance on how to install. To hang your clothes the template given, your clothes would hang out halfway in your closet. I had to re-drill and make a new holes so the clothes would hang inside the closet.
I would not recommend this product because of the difficult, mislabeling, the helpdesk took four days to respond and way the clothes hang in the closet.

28 de mayo de 2026
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Respuesta de Modular Closets

We're sorry to hear how frustrating this install was for you, Gary. We do our best to prevent mislabeling and apologize that you received mislabeled boxes. Waiting four days for customer service to get back to you made an already overwhelming situation worse and is not the standard we hold ourselves to. While our 14.5” depth is designed as a slim profile where clothes hang slightly past the frame, we clearly failed at communicating that and supporting you through the build. We're forwarding your feedback directly to our team so we can give our customers better support and clearer expectations from the start.

Valorada con 5 estrellas sobre 5

Great support and experience with Modular Closets

Working with our designer Leah to create our closet was fantastic. She nailed the vision we had and the closet turned out just as we envisioned.
While we had a multitude of issues with wrong, damaged or missing parts, our customer service liaison, Caroline, was quick to respond and replace the needed components.
Instructions for installation were easy to follow and once we “got the hang of it”, we were able to build our units in a timely manner.

28 de mayo de 2026
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Respuesta de Modular Closets

It's great that Leah helped bring your idea to life so well, Theresa! Caroline is wonderful to work with, and we're glad she was there to keep things running smoothly for you. We're thrilled that you got the hang of the installation pretty quickly and hope you love how much easier mornings are!

Valorada con 5 estrellas sobre 5

Great design for a smaller walk in…

Great design for a smaller walk in closet

28 de mayo de 2026
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Respuesta de Modular Closets

We're thrilled we were able to help you maximize every inch, Sue. Small spaces are tricky, but getting them organized makes such a huge difference. Wishing you many easy, stress-free mornings ahead!

Valorada con 5 estrellas sobre 5
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Respuesta de Modular Closets

That’s what we love to hear, Joel! We appreciate your trust and look forward to completing many more successful projects together!

Valorada con 5 estrellas sobre 5

Great

Great , very quick

21 de mayo de 2026
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Respuesta de Modular Closets

We're glad we could make the process quick and easy for you, Tim! Wishing you many calm and organized years ahead!

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