MONTAGUE Opiniones 44

Respuesta de MONTAGUE

28 mar 2026

Hi Dylan,

Thank you for your feedback. We believe there may have been a mix-up.

Montague Shop (montagueshop.com) specializes exclusively in sunglasses, and we do not sell watches. The experience you described appears to be related to a different company, possibly https://lorenzi-montague.com/.

We kindly ask you to double-check the store you purchased from and update your review accordingly, as this may otherwise create confusion for our customers.

If you did have an experience with our store, please reach out to us directly, we’d be happy to assist you.

Kind regards,
Montague Team

Respuesta de MONTAGUE

28 mar 2026

Hi Susan,

We’re very sorry to hear about your experience. However, we believe there has been a misunderstanding.

Montague Shop (montagueshop.com) does not sell watches, and we are not associated with the company you are describing. We specialize exclusively in sunglasses. Based on your review, it appears your purchase may have been made from a different website, possibly https://lorenzi-montague.com/.

We completely understand your frustration regarding the situation you described, but we kindly ask you to verify the correct company and update your review accordingly, as this may otherwise mislead our customers.

If you believe your order was placed with us, please contact us directly and we will gladly assist you.

Kind regards,
Montague Team

Respuesta de MONTAGUE

28 mar 2026

Hi Marcus,

We’re really sorry to hear about your experience, this is definitely not the standard we aim to provide.

We would like to help resolve this for you as quickly as possible. Sometimes messages can be missed or delayed, and we sincerely apologize if you haven’t received a response yet.

Please reach out to us again at info@montagueshop.com with your order number, or send us a direct message, and we will immediately look into your case, track your order, and make sure you receive a proper solution.

We appreciate your patience and the chance to make this right.

Kind regards,
Montague Team

Respuesta de MONTAGUE

28 mar 2026

Hi Khaled,

We’re sorry to read your review, however we would like to clarify a few important points.

Montague Shop (montagueshop.com) is not affiliated with “lorenzi-montague.com” or any other similarly named websites. We operate independently and specialize exclusively in sunglasses.

The experience you described does not relate to our store, and we believe there has been a confusion between different brands using similar names.

We understand your frustration, but we kindly ask you to verify the website you purchased from and update your review accordingly, as this may otherwise misrepresent our business.

If you did have an experience with Montague Shop, please contact us directly and we will be happy to assist you.

Kind regards,
Montague Team

Respuesta de MONTAGUE

28 mar 2026

Hi Erlise,

We’re truly sorry to hear about your experience, this is absolutely not the level of service we aim to provide.

We take situations like this very seriously and would like to resolve this for you as quickly as possible. It’s possible that there has been an issue with the order, shipping, or communication, and we sincerely apologize for the lack of response you experienced.

Please contact us again at info@montagueshop.com with your order details, or send us a direct message, and we will immediately investigate your case, provide a clear update, and ensure a proper resolution, whether that is delivery, replacement, or refund.

We appreciate your patience and the opportunity to make this right.

Kind regards,
Montague Team

Respuesta de MONTAGUE

28 mar 2026

Hi,

We’re sorry to hear that you feel this way.

At Montague, we focus on offering carefully selected designs and maintaining a consistent brand experience, from product presentation to customer service. While similar-looking products can appear across different marketplaces, our goal is to provide reliable quality and a curated offering for our customers.

If you’ve had a direct experience with our product or service, we’d genuinely appreciate the chance to hear more and address any concerns. Please feel free to reach out to us directly on our email info@montagueshop.com

Kind regards,
Montague Team

Respuesta de MONTAGUE

28 mar 2026

Hi,

We’re sorry to hear about your experience, this is certainly not the standard we aim to deliver.

What you described is not acceptable, and we would really like to look into this further. It may be a production defect, and in such cases we always aim to make it right.

Please contact us at info@montagueshop.com with your order details and, if possible, a photo of the issue. We will review it promptly and offer a suitable solution, whether that is a replacement or a refund.

Thank you for bringing this to our attention.

Kind regards,
Montague Team