MOOD Furnishings Opiniones 

94
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We originally went for Mood Furnishings under the impression that we would get a quick and speedy order. However, it was far from speedy. After multiple dates promised, we eventually received the be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

customer service is 7 start she was very helpful I had minor problem she sorted it out Every time I’ve contacted her she responded within 15 to 20 minute If I need to buy any furniture I will be d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ah-Mazing! The bar stools are beautiful and so easy to put together. The communication from mood furnishings has been incredible, they have messaged me every step of the way. I will definitely be buyi... Ver más

Valorada con 5 estrellas sobre 5

Unfortunately the item I ordered I had to return cause it didn’t go with the other items in my kitchen. However the lady who helped me Katie was amazing and so so helpful. Very quick responses, helpe... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

Everything that you need you make your house a home from beds and dining sets to garden candles and clocks. We sell furniture, fragrances and accessories for your home or garden. Our customer service team is here to support you from order to delivery and assembly of your fabulous new items.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

94 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(94)

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Valorada con 5 estrellas sobre 5

Great Customer Service

We originally went for Mood Furnishings under the impression that we would get a quick and speedy order. However, it was far from speedy. After multiple dates promised, we eventually received the bed, which seemed to be lower quality than expected. Despite this, Katie was very engaged throughout the process and provided prompt replies.

Katie was super helpful after the process and gave us a generous refund, through liaising with the upholster. She’s also changed upholster to ensure her customers get great service. Great reaction to provide some form of compensation in a rare situation i’m sure.

5 de mayo de 2022
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Respuesta de MOOD Furnishings

Hi David,

I am extremely sorry that you have not been happy with the service provided to you by our couriers. We did try our best to deliver to you on the dates that were given to us but the days kept changing and each time you asked for a different day this was sent through to our courier who tried their best to accommodate your chosen day. We use a white glove service for our beds and we are usually unable to offer a specific date in advance as this is arranged between yourself and the courier.

I am also very sorry to hear that you are not happy with the quality of the bed. Our beds are bespoke and made to extremely high quality by our upholsters. Please can you email through any concerns that you have with the quality and I will see if we can get any parts swapped that need to be swapped.

All the very best

Katie

Valorada con 5 estrellas sobre 5

Customer service

I purchased some beautiful chairs that turned out to be the wrong size, however Katie (the owner) responded to my WhatsApp messages on a weekend instantly and arranged a collection and fully refunded me. She was very professional always responsive, and she has great customer service skills.

10 de abril de 2022
Valorada con 5 estrellas sobre 5

Ah-Mazing

Ah-Mazing! The bar stools are beautiful and so easy to put together. The communication from mood furnishings has been incredible, they have messaged me every step of the way. I will definitely be buying from them again and I’d 100% recommend them!

14 de marzo de 2022
Valorada con 5 estrellas sobre 5

I am so impressed with the purchase of…

I am so impressed with the purchase of my beautiful new bed Katie has wonderful customer service skills and kept me updated every step of the way the delivery men were polite friendly and helpful thankyou Katie it is much appreciated will use you definitely in the future and recommend

12 de marzo de 2022
Valorada con 5 estrellas sobre 5

Perfect and as described

Perfect and as described. Fast deliver, good quality

23 de febrero de 2022
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Respuesta de MOOD Furnishings

Thank you for taking the time to leave us a review Janice. We are glad that you are happy with your lovely new throw.

Valorada con 5 estrellas sobre 5

customer service is 7 start *******

customer service is 7 start she was very helpful I had minor problem she sorted it out
Every time I’ve contacted her she responded within 15 to 20 minute
If I need to buy any furniture I will be definitely be returning customer
Happy happy happy 😊

22 de febrero de 2022
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Respuesta de MOOD Furnishings

Thank you Shabir. It was a pleasure helping you with your purchase and I am very grateful for your kind words. Hope to speak to you again soon

All the best,

Katie

Valorada con 5 estrellas sobre 5

Excellent Customer Service

The customer service offered by Katie (Director) is excellent and second to none. Katie communicates effectively to ensure the furniture arrived safe and address any issues you may have. We certainly will purchase from Mood Furnishings again with no hesitation.

The company definitely has earned the Five star rating or more with us.

Excellent service.

18 de febrero de 2022
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Respuesta de MOOD Furnishings

Thank you Ray.

It has been a pleasure getting to know yourself and Judy. I hope to speak with you both again soon and wish you all the best.

Katie

Valorada con 5 estrellas sobre 5

Unfortunately the item I ordered I had…

Unfortunately the item I ordered I had to return cause it didn’t go with the other items in my kitchen.
However the lady who helped me Katie was amazing and so so helpful. Very quick responses, helped the situation and made me feel at ease with having to make my return. I would definitely 100% keep them in mind for the future.

17 de febrero de 2022
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Respuesta de MOOD Furnishings

What a wonderful review.

Thank you for taking the time to leave this Jessica.

We do work very hard to make sure our customer service is the best and it is great to hear that you have been happy with the service and would recommend us in the future. I have earned my next gold star!! :)

Thank you again and we hope to speak to you again soon.

All the best,

Katie
MOOD Furnishings

Valorada con 5 estrellas sobre 5

Fantastic customer service & speedy…

Fantastic customer service & speedy delivery!

12 de febrero de 2022
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Respuesta de MOOD Furnishings

Thank you for this lovely review Laura. We saw a picture of your new dining set from the courier and we think that it looks amazing!

Valorada con 5 estrellas sobre 5

Louis Dining Room Table and Chairs and Louis Lamp Table

I spent several weeks researching suppliers before placing my order with Mood Furnishings and was I happy with my decision. Katie was so helpful and responded to my emails very promptly, informatively and confidently. From ordering to delivery, very quick, everything went smoothly and to say I am pleased with my purchase is an understatement. The delivery men confirmed a time slot in the morning, arrived as expected and could not have been more helpful. The whole team were exceptional and I need not have worried. I would recommend Mood Furnishings without hesitation and would definitely order from them again. Thank you for making this shopping experience so easy.

2 de febrero de 2022
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Respuesta de MOOD Furnishings

Hi Lesley, Thank you so much for taking the time to leave this lovely review. It was a pleasure assisting you and I will pass your kind words onto our driver.

All the best,

Katie

Valorada con 5 estrellas sobre 5

What a team.

I cannot give Katie and her team high enough praise. Ordered a bar stool from her which was sent promptly next day delivery but alas delivery company sent back to her as being refused (we were not in). It was resent by another courier who decided it was too big for them when they had it at their depot. Katie was on the case straight away. She kept me informed at every stage and resent another Stool. Great company. Excellent service.

23 de enero de 2022
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Respuesta de MOOD Furnishings

Hi Darren,

Thank you for taking the time to leave this review. I am glad that your lovely barstool is now in its forever home.

I hope to speak to you again soon.

All the best,

Katie

Valorada con 5 estrellas sobre 5

Time and time again I will recommend…

Time and time again I will recommend mood furnishings
Absolutely stunning and quality service and goods!

18 de enero de 2022
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Respuesta de MOOD Furnishings

Thank you Jade we hope you love your new furniture

Valorada con 5 estrellas sobre 5

Extremely happy with out dining table…

Extremely happy with out dining table and chairs, Katie was so helpful and accommodating, would thoroughly recommend.

20 de diciembre de 2021
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Respuesta de MOOD Furnishings

Hi Johann,

Thank you for leaving us a review and I hope that the table is getting plenty of use in her new forever home.

All the best,


Katie

Valorada con 5 estrellas sobre 5

High quality with reasonable prices

Very pleased with our new dining table and chairs. Easy to order, great communications and follow up phone call to ensure we were happy. High quality furniture. Would definitely use again and highly recommended.

9 de diciembre de 2021
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Respuesta de MOOD Furnishings

Hi Mustafa,

I am really pleased that you were happy with our service and your new dining set. You made a great choice.

Hope to speak again soon.

All the best,

Katie

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