I'm in the SE of England and Gas Audit Inspector Mims came today to deal with my faulty carbon monoxide monitor and to put the gas back on. He was efficient and very helpful with good customer service... Ver más
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Recieved a message off these saying about a gas test my council have instructed them to do this month, which is is funny cause i have already had 1 done last month by my council an there gas safety t... Ver más
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Had a letter through about a gas quality inspection, I emailed to book it in and confirm either AM/PM for appointment time. Got an email back confirming my appointment had been booked in. Absolu... Ver más
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A gentleman came to my home this morning to carry out a gas service audit his name was Chris Barton His customer service skills where excellent. He was curtious and respectful both to me and my p... Ver más
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Información sobre la empresa
Escrito por la empresa
Morgan Lambert provides a comprehensive package of services to assist Social Housing Providers in managing their gas activities. Operating across the UK.
Información de contacto
York 3 Escrick Business Park, Escrick, , YO19 6FD, York, Reino Unido
- morganlambert.com
3,5
Medio
24 opiniones
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I'm in the SE of England and Gas Audit…
I'm in the SE of England and Gas Audit Inspector Mims came today to deal with my faulty carbon monoxide monitor and to put the gas back on. He was efficient and very helpful with good customer service skills. I'm very pleased with the service supplied
13 de octubre de 2026
Opinión espontánea
We had a gas engineer visit us…
We had a gas engineer visit us yesterday (via smith and Byford) to check for carbon monoxide and to install a new detector, he was unbelievably thorough, explaining everything as he went along and made sure all was safe. Friendly, clean and professional. Very impressed! Thank you.
10 de octubre de 2026
Opinión espontánea
Sounded like a scam
Got a call from what I thought was a scam call. Gas check via my housing association, the operator who called me sounded like such a div that I just hung up.
Already had my gas check last month so what it has to do with you I don't know nor care! Enjoy the 1 star and go away.
10 de septiembre de 2026
Opinión espontánea
Respuesta de Morgan Lambert
H Shane,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were concerned about the call and that the experience left you feeling frustrated.
Morgan Lambert carries out gas safety work where we have been instructed by the relevant housing association or local authority. We appreciate that if you have recently had your gas safety check completed, an additional call can understandably cause confusion.
We’d be happy to look into this for you and confirm why you were contacted. Please feel free to contact our office directly, and a member of the team will be happy to clarify this with you.
Thanks,
Morgan Lambert
Excellent, precessional service by Morgan Lambert auditor
Was visited this morning by a Morgan Lambert auditor to check the electrical installation at my property. Having arrived during the morning as arranged, they were friendly, professional and respectful of the property, and explained why they needed to carry out the safety check, telling me beforehand when they needed to briefly switch off the electricity supply. They completed their work quickly and efficiently, and were finished within half-an-hour. Overall, an excellent visit carried out in an extremely professional manner. Absolutely no complaints from me.
17 de agosto de 2026
Opinión espontánea
Respuesta de Morgan Lambert
Thank you for taking the time to leave a positive review. We’re really pleased to hear that you had an excellent experience with our auditor. We’ll be sure to pass your kind feedback on to the team!
Recieved a message off these saying…
Recieved a message off these saying about a gas test my council have instructed them to do this month, which is is funny cause i have already had 1 done last month by my council an there gas safety team so why do i need another a month later from these??? Its yearly not monthly.
An after being notified by the council months ago that my data an all my details was taken along with others how do i know this aint cause of that an its just some thieves trying there luck, yeah i dont trust this
1 de julio de 2026
Opinión espontánea
Respuesta de Morgan Lambert
Hi Tammy,
Thank you for taking the time to share your feedback.
We understand your concerns regarding the recent contact about a gas safety visit. Morgan Lambert only carries out work where we have been instructed by the relevant local authority or housing provider, and appointments are scheduled in line with their required safety inspection programmes.
If you would like us to look into this in more detail and confirm whether a visit has been arranged for your address, please feel free to call our office and a member of the team will be happy to speak with you directly and clarify.
We appreciate you raising this with us.
Thanks,
Morgan Lambert
They make you wait all day and don’t…
They make you wait all day and don’t turn up and don’t even phone to tell yoh they ain’t coming total time wasters
28 de noviembre de 2025
Opinión espontánea
Respuesta de Morgan Lambert
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. If you would be happy to contact our office or email us directly, we’d really appreciate the opportunity to look into this and understand what happened.
Gas audit by Qualitas
A gentleman came to my home this morning to carry out a gas service audit his name was Chris Barton
His customer service skills where excellent.
He was curtious and respectful both to me and my property he answered all my questions with an air of confidence.
10 de noviembre de 2025
Opinión espontánea
Respuesta de Morgan Lambert
Thank you for sharing your feedback. We're pleased to hear that Chris delivered such a positive experience and represented our team so well. Your comments about his professionalism and customer care are very much appreciated.
Really polite engineer
Really polite engineer. Second time he's visited my house and felt completely comfortable with him here. Explained what he was doing and presented himself well.
16 de septiembre de 2025
Opinión espontánea
Respuesta de Morgan Lambert
Thank you for taking the time to leave a review. We're glad to hear the engineer made you feel at ease and kept you informed throughout. It’s great to know his professionalism came across once again on the second visit.
Respuesta de Morgan Lambert
Thank you for your review. We’re pleased to hear the engineer was respectful and left a positive impression during the visit.
Officiant
Came in and got the job done. Very nice and polite had no issues.
3 de junio de 2025
Opinión espontánea
Respuesta de Morgan Lambert
Thank you for your feedback. We're pleased to hear that everything went smoothly and that our team member was polite and professional. We really appreciate you taking the time to leave a review.
The gentleman who came was polite and…
The gentleman who came was polite and friendly
3 de junio de 2025
Opinión espontánea
Respuesta de Morgan Lambert
Thank you for your feedback. We're glad to hear that the gentleman who attended was polite and friendly. We’ll make sure your comments are shared with the team.
Respuesta de Morgan Lambert
Thank you for your kind feedback. We're pleased to hear that you found our team member to be quick, polite and professional. We'll be sure to pass on your comments to them. It's great to know the visit met your expectations.
Very suspicious practices
I don't know what kind of company it is and what they are really looking for in homes. They send notifications using a copied logo of my housing cooperative, they don't know my name and surname. They supposedly want to check the gas installation but it so happens that 2 weeks ago my housing cooperative sent a specialist and the installation was checked.
27 de mayo de 2025
Opinión espontánea
Respuesta de Morgan Lambert
Thank you for your feedback. We understand your concerns and want to reassure you that Morgan Lambert carries out gas audits on behalf of housing providers across the UK. Any communication we send is issued as part of our contracted responsibilities, and we follow the information provided to us by the housing provider. If there has been any confusion or if you'd like to verify the visit, please don’t hesitate to contact us directly by phone or email. We’ll be happy to clarify and look into this for you.
Received a text re gas audit
Received a text re gas audit. Made an appointment as per text instructions. Appointment confirmed but no one showed. No word from them.....nowt.
Complete waste of a day. Had made AM appoint but stayed in all afternoon just in case as you do!
1 de abril de 2025
Opinión espontánea
Respuesta de Morgan Lambert
Thank you for taking the time to leave a review. We're sorry to hear that no one attended your confirmed appointment and appreciate how frustrating this must have been. We take any missed appointments seriously and are keen to investigate what went wrong in this instance. Please get in touch with us directly by phone or email with your details so we can look into this further and help resolve the matter.
Professional and polite engineer.
Mum can't fault this Company. Letter received detailing a Gas Quality inspection by an engineer named Mark Fahy. The day before the inspection I phoned and requested an afternoon appointment between midday and 4.30pm. He arrived on time (midday) and mum said was very polite, friendly and helpful. Our experience of this Company and Engineer has been very positive.
18 de febrero de 2025
Opinión espontánea
Respuesta de Morgan Lambert
Thank you for taking the time to share your experience. We’re so pleased to hear you had a positive experience and received polite, friendly, and helpful service from Mark Fahy. If you ever need assistance in the future, please don't hesitate to reach out.
Don’t bother waiting in, waste of time, Had several text messages about having…
Had several text messages about having gas audit, arranged for between 12-4.30 on my day off, got up early went out to get loads done before 12. Came home and waited, no one turned up, didn’t even get a text message to let me know, even tho I got one the day before to say it ‘was all booked in for you’!!!!!!!!.. RUDE!
5 de diciembre de 2024
Opinión espontánea
Respuesta de Morgan Lambert
Thank you for your feedback. We’re sorry to hear about your experience on this occasion. We take any concerns regarding missed confirmed appointments seriously and always investigate such matters. Please contact us by phone or email with your details, and we will look into this further for you.
Morgan Lambert are USELESS THEIVING SCUM
Morgan Lambert contractor had come into my home to do a check on the gas boiler and he went and helped himself to my things and stole items from my house. I have CCTV of this and when I reported it to Morgan Lambert they did nothing about it. They condoned this behaviour and it's a joke! The contractor also did not do the inspection properly as he was stealing things from my house!
1 de octubre de 2024
Opinión espontánea
Respuesta de Morgan Lambert
This alleged incident was thoroughly investigated in line with our company procedures, and it was concluded that there was no evidence to support any theft having occurred. The incident was also reported and discussed with the Landlord of the property who decided that no further action was required.
Well I am glad that I checked this…
Well I am glad that I checked this company
Morgan Lambert here on trust pilot.
I just had my annual gas check from my council and was suspicious when it addressed as the
"Resident". After checking the reviews this company is a scam IMO, and I will not respond, if they call at all.
Edit; I just call my council they had no Idea who this is or why they are booking appointments under their heading!
23 de octubre de 2024
Opinión espontánea
Respuesta de Morgan Lambert
Thank you for sharing your concerns. Morgan Lambert is a safety management consultancy for the social housing sector, we work with councils and housing associations to conduct safety inspections, such as annual gas checks, to ensure compliance and safety standards.
We take any reports of confusion or miscommunication seriously. We work closely with local councils to ensure our processes are clear and transparent.
Feel free to reach out to us directly at 01757 210598 / info@morganlambert.com so we can look into this matter further and clarify any misunderstandings.
Thank you for bringing this to our attention.
Waste of a day, abysmal company.
Had a letter through about a gas quality inspection, I emailed to book it in and confirm either AM/PM for appointment time. Got an email back confirming my appointment had been booked in.
Absolutely nobody showed up, waited in all afternoon and evening, nothing. What a waste of a day. I've had absolutely no communications to let me know nobody was coming and I've heard nothing since (appointment was 5 days ago).
Absolutely abysmal.
If I get contacted again by this company I'll more than likely ignore. My annual safety inspection was already completed, this was merely an audit. Waste of my time.
13 de agosto de 2024
Opinión espontánea
Respuesta de Morgan Lambert
Thank you for your feedback, we apologise for the inconvenience caused by the missed appointment. We understand that your time is valuable, and we apologise that you were left waiting without communication.
We’re looking into why this happened and we will review our processes to prevent similar situations happening again. We’d appreciate the opportunity to discuss this further and ensure any outstanding issues are resolved.
Feel free to contact us directly at 01757 210598 / info@morganlambert.com.
Fast professional service with polite…
Fast professional service with polite and knowledgeable staff.
Who are great at there job and willing to help
22 de marzo de 2024
Opinión espontánea
Respuesta de Morgan Lambert
Thank you for your kind words! We’re happy to hear you were pleased with our fast, professional service and the support from our knowledgeable team. We always strive to help wherever we can and appreciate your feedback.
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