Great customer service before and after purchase. No pressure to purchase and helpful in sourcing the car I was looking for from another branch. I was looked after by a great team of women, who are a... Ver más
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Zac & Gabe were extremely helpful and provided great customer service . They made it a smooth and easy process start to finish. I was able to drive away same day. Can’t fault a single thing, having ex... Ver más
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We arrived at motorpoint, they were friendly and so helpful but also gave us our time to look around the cars. Savannah was really helpful and very professional with our purchase of our car..Other te... Ver más
La empresa ha respondido
The paperwork and dealing with all the staff was a great experience zac your salesman was helpful polite and professional. Your other staff were good also I have recommended to friends and family
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Escrito por la empresa
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Información de contacto
3 Turnpike Close, NR6 5BD, Norwich, Norfolk, Reino Unido
- 01603 650177
Over 1000 new cars every week
4,6
Excelente
242 opiniones
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The paperwork and dealing with all the…
The paperwork and dealing with all the staff was a great experience zac your salesman was helpful polite and professional. Your other staff were good also I have recommended to friends and family
8 de agosto de 2026
Respuesta de Motorpoint - Norwich
We're so pleased to hear you had such a great experience with us! It's wonderful that our salesperson was helpful, polite, and professional, and that our other staff were good too. We truly appreciate you recommending us to friends and family.
Thank you
Motorpoint
Great customer service
Great customer service before and after purchase. No pressure to purchase and helpful in sourcing the car I was looking for from another branch. I was looked after by a great team of women, who are a credit and an asset to Motorpoint Norwich. After sales manager was extremely helpful.
13 de agosto de 2026
Respuesta de Motorpoint - Norwich
We're so pleased to hear about your excellent experience and that our team provided great customer service before and after your purchase. It's wonderful that you felt no pressure and that we could help source the car you were looking for. We're delighted to know our team was a credit to us.
Thank you
Motorpoint
Very nice and professional service at…
Very nice and professional service at motorpoint Norwich
6 de agosto de 2026
Respuesta de Motorpoint - Norwich
Thank you for taking the time to leave your feedback. We are delighted to hear that you received very nice and professional service.
Thank you
Motorpoint
Friendly & very helpful Especially Zac…
Friendly & very helpful Especially Zac & Ollie
29 de julio de 2026
Respuesta de Motorpoint - Norwich
We're so pleased to hear that you found our team friendly and very helpful. We truly appreciate your positive feedback!
Thank you
Motorpoint
The staff are helpful ,but were very…
The staff are helpful ,but were very busy so kepted leaving and i seamed to be waiting alot ,didnt go through anything on car with me and didnt go through paperwork wirh me
29 de julio de 2026
Respuesta de Motorpoint - Norwich
We appreciate your feedback and apologize for the wait times and lack of detailed communication. We are reviewing our procedures to ensure a more thorough experience for all.
Thank you
Motorpoint
Amazing service
Zac & Gabe were extremely helpful and provided great customer service . They made it a smooth and easy process start to finish. I was able to drive away same day. Can’t fault a single thing, having experienced service at other branches this was by far the best.
28 de julio de 2026
Respuesta de Motorpoint - Norwich
We're so pleased to hear that our team provided such helpful and great customer service, making the process smooth and easy from start to finish. It's wonderful that you were able to drive away the same day, and we appreciate you highlighting this as your best experience with us.
Thank you
Motorpoint
It was very easy and Oliver was so good…
It was very easy and Oliver was so good and supportive would recommend him if you want to buy a car, gave an excellent deal on my trade in extremely happy with the purchase
27 de julio de 2026
Respuesta de Motorpoint - Norwich
We're so pleased to hear that your experience was easy and that our team member was supportive. We're delighted you received an excellent deal on your trade-in and are extremely happy with your purchase!
Thank you
Motorpoint
Problem free transaction
Problem free transaction, staff were very professional and not aggressive or pushy , they were accurate in their knowledge and timings , recommended.
1 de agosto de 2026
Respuesta de Motorpoint - Norwich
We're so pleased to hear you had such a positive and problem-free experience with us! It's wonderful that our staff were professional, knowledgeable, and not pushy, and that our timings were accurate.
Thank you
Motorpoint
Very good customer support
Very good customer support, car was delivered on time and no issues whatsoever. Staff very friendly, service was excellent and price was great.
19 de julio de 2026
Respuesta de Motorpoint - Norwich
We're so pleased to hear you had such a positive experience with us! It's wonderful that our customer support and staff were friendly, and that your car was delivered on time with excellent service.
Thank you
Motorpoint
Excellent service all relevant details…
Excellent service all relevant details fully explained
Would definitely recommend
17 de julio de 2026
Respuesta de Motorpoint - Norwich
We're so pleased to hear you received excellent service and that all the relevant details were fully explained. Thank you for your recommendation!
Thank you
Motorpoint
Professional, friendly team
We arrived at motorpoint, they were friendly and so helpful but also gave us our time to look around the cars. Savannah was really helpful and very professional with our purchase of our car..Other team members also were happy to help with anything too. Will not hesitate to come back.
10 de julio de 2026
Respuesta de Motorpoint - Norwich
We're so pleased to hear about your positive experience! It's wonderful that our team was friendly and helpful, giving you time to look around. We're especially glad Savannah was professional and assisted with your car purchase. We appreciate your kind feedback and look forward to welcoming you back!
Thank you
Motorpoint
Very good service pick a car
Very good service pick a car , if you find a better one before pickup date they will oblige you if they can so yes 10/10
Staff very good
13 de julio de 2026
Respuesta de Motorpoint - Norwich
We're so pleased to hear you received very good service and that our staff were able to assist you with your car choice. Thank you for your kind words!
Thank you
Motorpoint
Good sales
Good sales, but shocking post-sale service.
My overall experience with Motorpoint has been terrible, and I strongly advise anyone to think twice before buying here. I will never buy anything from them again.
The only positive:
The buying process was stress-free. No sales pressure, plenty of time for a test drive, and the younger staff members were relaxed and easygoing.
The reality after the sale: ABSOLUTE ZERO COMMUNICATION.
The moment you sign, everything changes. Their post-sale communication is non-existent. They constantly promise callbacks but never deliver. During my multiple visits to chase them (a massive waste of my time and energy), they tried to act polite, but you could tell they just wanted to get rid of you.
I experienced numerous issues, but here are the main ones:
Dirty car & ignored window defect: At handover, the car was dirty, so I had to return days later for a valet. I also reported a broken window button (leaving a note in the car and reminding reception). They said it would take 40-60 minutes. I returned 1.5 hours later; the cleaning was poor, and the window hadn't even been looked at. Only after I complained did they take the car and fix it in 15 minutes. It was an easy fix, but they chose to ignore it and waste my time.
Sold with a dangerous tire: Just 1.5 weeks after purchase, the car failed its MOT due to a damaged tire. Motorpoint tried to blame me, but I proved this defect was already flagged as an MOT advisory a year earlier. Only then did they agree to pay for the replacement, causing me massive stress.
1.5-month AC repair delay: When my AC broke, they ignored all my emails and calls. I had to drive to the showroom multiple times just for updates, wasting my time... They blamed the warranty company and only acted after I sent a formal complaint. I was left driving in scorching heat with no AC for a month and a half.
There were many more issues, but these highlight their complete lack of care once they have your money.
If you buy from them, be aware that if anything breaks, you will wait forever, get absolutely zero communication, and have to fight for everything yourself.
All the slogans and promises they proudly display on their posters inside the showroom mean absolutely nothing. What they write on those walls about customer service and what they actually deliver in reality are two completely different things.
The only reason I chose them was because they were local and close to me, but I strongly advise against making the same mistake. Sometimes, it is much better to drive a bit further to another dealer and be guaranteed better customer service and actual peace of mind. Save yourself the stress and look elsewhere.
1 de mayo de 2026
Opinión espontánea
Respuesta de Motorpoint - Norwich
Thank you for taking the time to share your feedback. We're pleased to hear that you found the sales process relaxed and pressure-free, and that our team made the initial purchase experience a positive one.
We're genuinely sorry to learn that your ownership experience did not meet your expectations. We appreciate how frustrating it can be when communication falls short, particularly when you're seeking updates on vehicle-related concerns.
Regarding the issues you've raised, it's important to clarify that repairs covered under warranty must follow a specific process. In many cases, claims require assessment, authorisation and approval from the warranty provider before any work can be carried out. While this can sometimes affect timescales, we recognise that this should not prevent customers from receiving regular updates and clear communication throughout the process.
We note your comments regarding the vehicle preparation, window switch repair, tyre concern, and the air conditioning fault. Whilst we're pleased these issues were ultimately addressed, we understand that the delays and the effort required on your part to obtain updates left you feeling unsupported. That is certainly not the experience we want customers to have.
We take all customer feedback seriously, as it helps us identify where our processes and communication can be improved. Although the warranty process involves third-party authorisation, we fully appreciate that from a customer's perspective, you expect us to manage the process effectively and keep you informed throughout.
We're sorry that on this occasion we fell short of those expectations and that your overall impression of our aftersales service was so disappointing. Thank you for bringing these concerns to our attention, and we wish you all the best with your motoring in the future.
Staff was good
5 de julio de 2026
Respuesta de Motorpoint - Norwich
Thankyou for your review, we appreciate you taking the time to leave a review
Extremely slow service, poor communication
We arrived at my scheduled appointment time of 12:00pm, only to be left waiting for 45 minutes while the car was being valeted. Not sure what the point is with having a booking system if you still made to be sat waiting!!! After returning at the designated collection time, I then had to wait a further 40 minutes to complete the vehicle tax and registration paperwork.
We found the service to be extremely slow and poorly organised. Had we been informed in advance that the process would take the entire afternoon, we would have considered purchasing my car elsewhere. We appreciate that some delays can occur, but the lack of communication and excessive waiting time made the experience very disappointing.
Overall, we are very dissatisfied with the level of service we received today and would definitely think twice before returning back here
13 de julio de 2026
Opinión espontánea
Respuesta de Motorpoint - Norwich
Thank you for sharing your feedback regarding your recent visit. I'm truly sorry to hear about the waiting times. We understand how frustrating it is to have appointments not run as smoothly as expected, especially when it impacts your entire afternoon. We strive to provide efficient service, and it's clear we fell short in this instance. Your comments about the lack of communication will be reviewed to prevent similar situations in the future.
Thank you
Motorpoint
Staff efficient and made sure kept…
Staff efficient and made sure kept fully up to date.
10 de julio de 2026
Respuesta de Motorpoint - Norwich
We appreciate you sharing your experience! We're so glad to hear that our staff were efficient and kept you fully updated throughout. Thank you for your kind words.
Thank you
Motorpoint
Why I go back to Motorpoint
Made an appointment to see the car with a view to buying it. Everything was ready and I was given plenty of time to look the car over. Paperwork was quick and simple as finance was sorted. Very good service from Shannon, a star of the future, nothing was too much trouble.
30 de junio de 2026
Respuesta de Motorpoint - Norwich
Thank you for your fantastic feedback! We are so pleased to hear about your positive experience and that everything was ready for you. It's wonderful that our team could assist you so well and make the process quick and simple.
Thank you
Motorpoint
Brilliant and straight forward price…
Brilliant and straight forward price and service was outstanding, thank you to the chap who made it super quick too i do not remember if it was Lacey or Casey! 5stars
5 de julio de 2026
Respuesta de Motorpoint - Norwich
We are so pleased to hear about your excellent experience! It's wonderful that our service and pricing were outstanding, and that our team member made the process super quick for you. We appreciate your wonderful feedback!
Thank you
Motorpoint
Respuesta de Motorpoint - Norwich
We appreciate your feedback and are so glad to hear our team was friendly and provided good service during your visit. Thank you for your review!
Thank you
Motorpoint
Good sales experience but that’s where…
Good sales experience but that’s where it ended. Appalling after sales and complete misdiagnosis of a fault and refusal of warranty repair. I would never ever buy a car from them again after our experience.
1 de junio de 2026
Opinión espontánea
Respuesta de Motorpoint - Norwich
Thank you for taking the time to leave a review. Whilst we're pleased that you had a positive experience with our sales team, we are disappointed to read your comments regarding the aftersales process.
We would like to clarify that your vehicle was inspected in line with the agreed warranty procedures, and all decisions were made based on the findings of that inspection. Throughout the process, we maintained communication regarding the diagnosis and the recommended course of action, which was agreed to before any work was undertaken.
We appreciate that the eventual outcome was not the one you had hoped for, however the diagnosis and warranty decision were reached in accordance with the terms of the warranty and the evidence available at the time. As a business, we are committed to treating all customers fairly and applying the same process consistently in every case.
While we respect your opinion, we do not feel that your review accurately reflects the efforts made by our team to investigate and resolve the concerns raised. Nevertheless, we thank you for your feedback and wish you all the best for the future.
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