Motor Range Opiniones 4304

Respuesta de Motor Range

17 mar 2026

Hello Joanne,

We’re very sorry to hear about your experience and apologise for the poor communication you received.

A refund for the warranty has now been processed. If you have not yet received it, please send me an email at laura.gilchrist@motorrange.co.uk and our team will be happy to chase this up with the warranty provider for you.

Your comments have also been passed on to our Senior Management team, who have been in touch to help rectify the situation and review what has happened. Customer feedback is extremely important to us, and we appreciate you taking the time to bring this to our attention.

Kind regards,
Laura Gilchrist
Customer Care

Respuesta de Motor Range

11 mar 2026

Hello,

Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the frustration this situation has clearly caused you and your family.

To clarify the timeline, the vehicle was purchased on 13/10/25 and shortly after collection you reported a concern with the charging. Our colleague Rob West authorised the vehicle to be taken to MG for a diagnostic inspection, and the issue identified at that time was covered under the MG manufacturer warranty.

During that inspection, MG also advised that the offside front lower arm required replacement. Although this was not related to the original concern, we agreed to cover the cost of the repair directly with MG (£373.15) in order to support you and resolve the matter as quickly as possible.

When the vehicle returned to MG for the work to be completed, they advised that two top mounts and bearings may also require replacement and quoted a further £800. At this point we advised that the vehicle would need to return to us for our own inspection, which is standard procedure so our technicians can properly assess the concern. An appointment was arranged and a loan vehicle was provided, however on the day the vehicle was brought in your husband attended and unfortunately declined the loan car and did not leave the vehicle with us for inspection.

Following this, your finance company contacted us regarding the case. At this stage an additional concern regarding the driver’s door was raised. Once the finance company agreed the vehicle should be inspected by us, we arranged collection of the car. During our inspection we did not find a fault with the door, although there was some wear present on the top mounts.

The vehicle has since been returned to site and the rejection was agreed, with the process handled in line with the finance company’s procedures.

Throughout the process we did aim to assist where possible, including authorising external diagnostics, covering repair costs and arranging collection when required.

We do appreciate that any vehicle issue can be stressful, particularly when you rely on your car day-to-day, and we are sorry that your experience has left you feeling disappointed.

Kind regards
Laura Gilchrist
Customer Care

Respuesta de Motor Range

6 mar 2026

Hello Jake,

We’re sorry to hear about your experience and apologise if there was any confusion during the process.

Our representative APR is 10.9%, and this is the rate shown across our promotional materials. However, the APR offered by finance lenders is determined by the applicant’s individual credit profile, meaning each customer may be offered a different rate based on their personal circumstances.

With regards to the cancellation, we can confirm that the vehicle rejection has been completed and the funds have been sent back to your finance provider. If you are still experiencing a delay in the funds appearing on your account, we would recommend contacting the finance company directly, as the processing time on their side can vary.

We completely understand that this process can feel frustrating. Rejecting a vehicle and returning funds through a finance agreement involves multiple verification steps and checks between several parties, which unfortunately means it cannot be completed instantly. That said, we always aim to complete these steps as quickly as possible.

Thank you for your feedback, and we apologise again for any inconvenience caused.

Best wishes,
Laura Gilchrist
Customer Care

Respuesta de Motor Range

4 mar 2026

Hello Michael,

We’re genuinely sorry to read that you feel this way. We take all feedback seriously, and it’s certainly never our intention to make any customer feel ignored or undervalued.

With regard to your recent visit, your vehicle was booked in for a diagnostic following an AdBlue concern. As part of a standard diagnostic procedure, our technician needed to carry out a road test to accurately assess and complete the investigation. This was explained at the time; however, you chose to take the vehicle out yourself before the diagnostic process had been completed. When the vehicle returned with the warning light still present, we did need to continue with the technician-led road test in order to properly finalise the diagnosis.

We appreciate that this may have felt frustrating, but road testing by our qualified technician forms an essential part of the diagnostic process and ensures we can provide an accurate outcome.

Following completion, the issue was identified and rectified. During discussions at the service desk, there were concerns raised regarding fuel usage during the diagnostic and the repair costs. While fuel used during workshop diagnostics is standard practice and not something we typically reimburse, we did offer a goodwill gesture of a complimentary tank of fuel in an attempt to resolve matters amicably. This offer was declined.

We also want to be clear that our team members are here to help and to ensure all customers receive a professional and respectful experience. On this occasion, the situation became difficult for both parties, which is regrettable.

We have addressed the concerns raised and explained the process followed during your visit. While we regret that you remain dissatisfied, we are confident that the correct diagnostic procedures were carried out and that the matter was handled appropriately in line with our company policies.

Kind regards,
The Motor Range Team