Move My Stuff Opiniones 

TRASH MY STUFF would be a more appropriate description of this service. They:
- destroyed a bookshelf beyond repair
- damaged a coffee table leaving a massive gauge on the side
- smashed the gear shift on a bike
- rolled wet, dirty trolley wheels across cream carpet leaving marks
- smashed a plastic tub on the front steps of the old house, leaving us to notice and clean it up

The accepted no responsibility for the damage despite witness who can verify the items were in perfect order before the move, and the debris being left in the driveways of both old and new properties.

Furthermore, they arrived 1.5 hours late then with 30 minutes left to settlement advised not all items would fit in the truck leaving us to work out a solution. Had they arrived on time we would have had more time to address this.

Appalling, disgraceful, dishonest - avoid at all costs.

Pros
Our furniture was moved from point A to point B.

Cons
The two movers weren't communicating with each other well.
The lead mover was often on the phone instead of working. The second mover would not work when the lead mover was on the phone and would keep asking me to assist in lifting heavy items.
Do not assist! It will void any insurances! Good movers will come prepared with the necessary equipment and will not ask this of you.

They would often drag items along the ground instead of lifting.

The movers decided to take a break between the two locations without advising me in advance and expected to add this to the time.

At the second location they refused to take items upstairs. They made a token effort to take the double bed base upstairs before saying it couldn't be done and left it on the ground level. The townhouse is fairly new and built to modern building standards.

The company offers payment by card on the website and the confirming email but on the day the movers said the office is closed and insisted on cash or transfer to a private bank account. Do not do this!
Insist that they call head office and sort out their problems.

The company offered to take one hour off the bill to cover the breaks that the team took and to send a second team to move the bed base upstairs. I made multiple appointments with them for this but the team never showed up.

Do not take their promises on face value and insist that payment will be made in full once the job is 100% completed.

I've used them twice so far, and they were great, quick, nothing broken and a fair price.

Do not use. A simple move within the same suburb cost me $600 today. At on point I cam out to help to speed things up and the mover was on his phone scrolling through something on his phone and watched as I unloaded boxes.