Moving internet Opiniones 

668
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Ver más

Valorada con 5 estrellas sobre 5

Speedy delivery of the 'kit'. Clear instructions to set up. All working within minutes and worked the whole time I hired it with no glitches. Recommend it to anyone who needs short time support for... Ver más

Valorada con 5 estrellas sobre 5

Highly recommended. Very easy to get up and running. Even got an immediate reply to my initial email enquiry late at night. We were running concurrent video calls while we were waiting for our permane... Ver más

Valorada con 5 estrellas sobre 5

Honestly this was a lifesaver! I wish I'd known before we hit crisis point that this sort of service existed these days - it would have helped the moving house process (and inevitable open reach delay... Ver más

Información sobre la empresa

  1. Proveedor de Internet

Escrito por la empresa

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

668 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(668)

74 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Speedy delivery of the 'kit'

Speedy delivery of the 'kit'. Clear instructions to set up.
All working within minutes and worked the whole time I hired it with no glitches.
Recommend it to anyone who needs short time support for broadband.

28 de julio de 2026
Valorada con 5 estrellas sobre 5

Fully recommended

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thursday; internet was back up within 2 minutes of setting up. The speed was sufficient to watch football on the BBC iPlayer (this was during the World Cup). Deposit was refunded promptly after returning the device. Highly recommended if you are in similar need.

2 de julio de 2026
Valorada con 1 estrellas sobre 5

Total waste of money dosent even work…

Total waste of money dosent even work only had internet off them for two weeks and dosent work and very unprofessional customer service

8 de julio de 2026
Opinión espontánea
Logotipo de Moving internet

Respuesta de Moving internet

Hello Aaron.
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

I have searched the customer service inbox and I was unable to locate a hire under your name. I had also requested for your order details through the Trustpilot dashboard, but unfortunately we didn't get any reply from you.

in situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.

Regarding your experience with the customer service team, we’re incredibly sorry to hear you had a negative experience with our customer service team. Professionalism is a core priority for us, and we'd love to learn more about where we fell short. Please contact us via your hire confirmation email so we can investigate this and assist you further.

Kind regards
Movinginternet.co.uk

Valorada con 5 estrellas sobre 5

Honestly this was a lifesaver!

Honestly this was a lifesaver! I wish I'd known before we hit crisis point that this sort of service existed these days - it would have helped the moving house process (and inevitable open reach delays!) so much. I went for the 5G and it was definitely worth it to be able to run the house almost as if we had our broadband in. Very easy solution to an age old moving issue!

4 de mayo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Efficient and hassle free.

Efficient and hassle free.

Does what it says on the tin.

The only thing I would have potentially liked to have seen was a reminder or prompt as to when my lease period was coming up to an end. It gave a small doubt in my mind that I would be charged a roll over if I didn’t return the device.

That being said - I did return the device, it was quickly received and acknowledged with my deposit paid back within a couple of days.

All in all a good service

12 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Recommend

Perfect for when we moved house and had no internet connection for about 10 days. I hired for 7 das but then added 3 more days. The whole process was very easy and worked well. Highly recommended

23 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just hired

Super helpful to have this service, everything worked as it should, delivered on time, plug and play, thanks

27 de mayo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Touch and go

Internet speed wasn't as good as advertised. We paid for the 5G router, which was £70 for 11 day hire. Despite only having the TV connected to the router, it still struggled with streaming and kept restarting itself over and over again. The internet seemed to be ok when connected via laptop so we managed to work from home with it. But we were glad when our broadband package was installed and we could send this router back. Not the best. Yes we didn't reach out to moving internet to complain but to be honest we're busy people and we managed to work from home which was the main thing we needed it for, just disappointed with the evening streaming services which can't be blamed on network issues because we checked. We have posted the router back in good time before the advertised cut off date and time so let's see if we get the deposit on time!

12 de mayo de 2026
Opinión espontánea
Logotipo de Moving internet

Respuesta de Moving internet

Hello Alex,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

I have had a look at the customer service inbox and I can see we didn't receive any message from you during the hire period regarding the speeds you were experiencing in your location.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.

Regarding your refundable deposit, I can see from the Royal mail tracking page that you posted the device at the end of your hire period, and your deposit was refunded to your account two working days after the returned device arrived back. You would have received an automated email once your deposit was issued (ensure to also check your junk folder).

Kind regards
Moving Internet

Valorada con 5 estrellas sobre 5

Top marks

I really must agree with most reviewers that the system was so easy to connect to and use. Like they say, plug in and switch on. And away you go. We’re all so dependent on WiFi connection for everything and when we moved and had to wait for our provider to set us up, Moving Internet was a perfect solution.
More importantly from my point of view is that when i needed to contact the company about my return, they replied very quickly and were extremely understanding and helpful. Top marks!

2 de mayo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great delivery service

Great delivery service - rubbish home connection - mobile data worked much better, however couldn't fault the company service with a quick deposit refund!

28 de abril de 2026
Logotipo de Moving internet

Respuesta de Moving internet

Hello Kim,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

I have investigated this, and I can see from the customer service inbox that you reached out to us and a customer service team member responded to your email, requesting for the postcode where the device was being used so the network in that area can be investigated but unfortunately we didn't a receive a reply.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.

We apologise for any inconvenience experienced.

Kind regards
Moving Internet

Valorada con 5 estrellas sobre 5

Great service

Great service - delivered on time and quickly and a fast response to my questions - not too bad as an interim connection to the internet considering my area and very helpful team and easy system to return it too

28 de abril de 2026
Valorada con 5 estrellas sobre 5

They do what they say

I was moving moving home and needed to be online due to work and couldn't wait for the usual service providers to set it up. Searched for a temporary solution and Moving internet provided exactly what I was looking for.

28 de abril de 2026

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