The consultant was very polite clear in all my questions and support me to understanding my doubts also an very fast process and more importantly didn’t make an interview question getting bored .. tha... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The service I received from my contact was impeccable. I would highly recommend this company to all my friends and family well done
I had Leon take care of everything for me, he was polite, professional and explained everything throughout, was a pleasure to work with, I never once felt pressured into anything and he took the time... Ver más
I recently took out a mumsurance policy and I couldn’t be happier with the experience. The process was simple and stress-free, everything was explained clearly, and I felt really supported the whole w... Ver más
La empresa ha respondido
4,7
Excelente
98 opiniones
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The company did what I asked for
20 de marzo de 2026
Respuesta de Mumsurance
Hi Lorraine, thanks so much for your review. We’re really pleased to hear we were able to provide exactly what you were looking for. We really appreciate your feedback. If you ever need anything, we’re always here to help. Mumsurance customer services
Speaking to Leon
Speaking to Leon. He made everything I wanted so easy. He was a real pleasure to speak to 10/10 service from him, he is a credit to mumsurance.
27 de marzo de 2026
Respuesta de Mumsurance
Hi Lorraine, thank you for your lovely review. We’re so pleased to hear Leon made everything easy and was such a pleasure to speak with, we’ll be sure to pass this on to him.
Respuesta de Mumsurance
Hi Clare, thank you for your review. We’re really pleased to hear you found the service excellent, we appreciate you taking the time to share this.
Excellent Service- Rhia is clearly very efficient in her…
Rhia is clearly very efficient in her job and the process was easy and straightforward. I understood everything clearly. Thank you and I'm delighted to be covered immediately.
26 de marzo de 2026
Opinión espontánea
Respuesta de Mumsurance
Hi Elizabeth, thank you for your lovely review. We’re so pleased to hear Rhia made the process easy to follow and that everything was clearly explained for you.
Fantastic Mr Sherlock made the whole…
Fantastic Mr Sherlock made the whole process enjoyable and refreshing. Welldone.
26 de marzo de 2026
Respuesta de Mumsurance
Hi there, thank you for your kind words. We’re really pleased to hear Mr Sherlock made the whole process enjoyable and refreshing for you.
Leon Clark - great customer service…
Leon Clark had great customer service interaction, he was very thorough and knowledgeable and guided me through the process of getting life insurance.
25 de marzo de 2026
Respuesta de Mumsurance
Hi Eboni, thank you for your lovely review. We’re so pleased to hear Leon guided you through everything so thoroughly and made the process clear and easy.
Respuesta de Mumsurance
Hi Sasha, thank you for your review. We’re really pleased to hear you found the service well organised and a great experience overall.
The consultant was very polite clear is…
The consultant was very polite clear in all my questions and support me to understanding my doubts also an very fast process and more importantly didn’t make an interview question getting bored .. thanks very much for hes assistance to help me choose the best plan for my family.. he is an great consultant I am very happy with him service. Many thanks Monica Gregory
12 de marzo de 2026
Respuesta de Mumsurance
Hi Monica, thank you for your lovely review. We’re so pleased to hear the consultant supported you so well, answered all your questions and helped you choose the best plan for your family.
Great company
Great company, friendly advisors, definitely worth it to get life insurance.
11 de marzo de 2026
Respuesta de Mumsurance
Hi Ewelina, thank you for your lovely review. We’re really pleased to hear you found our advisers friendly and helpful.
I hope am in the right place so i can…
I hope am in the right place so i can tell a friend to joun
9 de marzo de 2026
Respuesta de Mumsurance
Hi Grace, thank you for your review. We’re really pleased you had a positive experience and truly appreciate you recommending us to others.
The explanations was top notch
The explanations was top notch. Made it easier to under and all the questions asked
9 de marzo de 2026
Respuesta de Mumsurance
Hi Gladys, thank you for your kind feedback. We’re so glad the explanations helped make everything clear and easy to understand.
Respuesta de Mumsurance
Hi Claire, thank you for your lovely review. We’re really pleased to hear you found the experience friendly and reassuring.
Respuesta de Mumsurance
We’re sorry to hear that your experience didn’t reflect the high standards we set for our customers. This isn’t typical of the service we deliver at MUMSURANCE, where the vast majority of clients share very positive feedback.
I’ve sent you an email today to open this as a formal complaint so we can investigate fully and understand where we fell short. Please kindly confirm receipt and share any further details that could help us improve.
Thank you for taking the time to let us know — we genuinely value your feedback and are committed to getting this right.
Mike Cullen
Compliance Manager, Smarter Cover
SPAM COMPANY! BEWARE!
I am extremely frustrated with Mumsurance. They keep calling me nonstop and spamming me repeatedly even after I have politely told them several times that I am not interested. This kind of harassment is completely unacceptable and highly unprofessional.
Their constant pressure and refusal to respect clear boundaries raises serious concerns about their legitimacy. The way they operate makes them look like a fraud company and not a trustworthy business at all.
25 de febrero de 2026
Opinión espontánea
Respuesta de Mumsurance
Thank you for bringing this to our attention.
We are very sorry to read about your experience and the frustration this has clearly caused. No one should feel pressured or repeatedly contacted after stating they are not interested.
We take these concerns extremely seriously. We operate strict do not contact controls and suppression processes, and we do not tolerate repeated or unwanted contact. However, we have been unable to locate your details on our systems as a lead, enquiry, or policyholder. Because of this, we cannot currently identify the source of the calls or confirm whether they originated from our business or another company using a similar trading name.
We have contacted Trustpilot to request further information so that we can properly investigate and ensure that, if this relates to us, it is addressed immediately.
In the meantime, I would encourage you to contact me directly so that we can resolve this as quickly as possible. Please email me at m.cullen@smartercover.co.uk
, marking the email for my attention in my capacity as Compliance Manager. If you are able to provide the telephone number that has been called, and the number receiving the calls, we will urgently review our dialler records and ensure any necessary suppression is applied.
We are disappointed to read your review, but we are committed to investigating this fully and ensuring that any issue is rectified without delay.
I took out two policies with Get…
I took out two policies with Get Protected. Connor Mundy is absolutely brilliant, he has a very friendly manner, and we had some laughs throughout the phone call. He made taking out the policies easy, making sure I understood everything, and that what I wanted was within my budget. Thanks Connor
24 de febrero de 2026
Respuesta de Mumsurance
Hi Elizabeth, thank you for your wonderful review, we’re delighted to hear Connor made the process clear, friendly and enjoyable while helping you arrange cover within your budget, and we truly appreciate your feedback about Mumsurance.
It was great to speak to Rhia
It was great to speak to Rhia, she explained everything very well.
19 de febrero de 2026
Respuesta de Mumsurance
Hi, thank you for your lovely feedback, we’re so pleased to hear Rhia explained everything clearly and that you had a great experience speaking with the Mumsurance team.
Thank you for explaining everything in…
Thank you for explaining everything in a way way that made me make informed decision.
12 de febrero de 2026
Respuesta de Mumsurance
Hi Tando, thank you for your kind review, we’re really glad everything was explained clearly and helped you make an informed decision, and we appreciate you choosing Mumsurance.
Tailored to your needs great company to…
Tailored to your needs great company to deal with
9 de febrero de 2026
Respuesta de Mumsurance
Hi Fiona, thank you for your lovely feedback, we’re pleased to hear you felt your cover was tailored to your needs and that you had a positive experience with Mumsurance.
Life Insurance
Ashley was very thorough in explaining everything, terms, pricing...No complaints
18 de febrero de 2026
Respuesta de Mumsurance
Hi Lorraine, thank you for your great review, we’re delighted to hear Ashley explained everything thoroughly and clearly and appreciate you sharing your experience with Mumsurance.
Highly recommended
Ashley, was easy to understand, covered everything I needed to know and more, answered every question and query without hesitation, really knows his profession, Done and dusted really quick
18 de febrero de 2026
Respuesta de Mumsurance
Hi Tracy, thank you for your fantastic feedback, we’re so pleased to hear Ashley was clear, knowledgeable and responsive throughout and truly appreciate your recommendation of Mumsurance.
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