The consultant was very polite clear in all my questions and support me to understanding my doubts also an very fast process and more importantly didn’t make an interview question getting bored .. tha... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The service I received from my contact was impeccable. I would highly recommend this company to all my friends and family well done
I had Leon take care of everything for me, he was polite, professional and explained everything throughout, was a pleasure to work with, I never once felt pressured into anything and he took the time... Ver más
I recently took out a mumsurance policy and I couldn’t be happier with the experience. The process was simple and stress-free, everything was explained clearly, and I felt really supported the whole w... Ver más
La empresa ha respondido
4,7
Excelente
98 opiniones
Invita a los clientes a opinar
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Ha contestado el 100% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I like everything about Mumsurance
17 de febrero de 2026
Respuesta de Mumsurance
Hi Jasmine, thank you for your feedback, we’re really pleased to hear you had a positive experience with Mumsurance and appreciate you taking the time to share your thoughts with us.
It was a great and wonderful experience…
It was a great and wonderful experience talking to Matt. It was detailed and explanatory, patience.
9 de febrero de 2026
Respuesta de Mumsurance
Hi Grace, thank you for your lovely review, we’re delighted to hear Matt provided a detailed and patient experience and that you had such a positive conversation with the Mumsurance team.
Put my mind at rest
Very easy to sort my life insurance feel happy I got it sorted.
11 de febrero de 2026
Respuesta de Mumsurance
Hi Beverley, thank you for your kind words, we’re really pleased to hear arranging your life insurance was easy and helped put your mind at rest, and we appreciate you choosing Mumsurance.
Respuesta de Mumsurance
Hi Helen, thank you for your kind review. We are so pleased to hear that you received good customer service, as providing supportive and reliable guidance is always our priority. Your feedback is truly appreciated, and we are grateful you took the time to share your experience. Thank you for choosing Mumsurance.
Respuesta de Mumsurance
Hi Maria, thank you for your lovely feedback. We are delighted to know that you found the service both professional and friendly, as we always aim to create a welcoming and reassuring experience for our customers. Your comments mean a great deal to the team. Thank you for choosing Mumsurance.
Respuesta de Mumsurance
Hi Liliosa, thank you for taking the time to leave such positive feedback. We are so glad to hear that you found the monthly costs affordable and that you feel the company is doing well. Making protection accessible while delivering great service is very important to us, so your words are greatly appreciated. Thank you for choosing Mumsurance.
The guy was so helpful only if everyone was like him
The guy that set me up with mumsure was so so brilliant and was trying to explain to me what he was meaning if I didnt understand
And was giving me much excellent experience and was really brilliant guy he should get a really good compilation
9 de enero de 2026
Respuesta de Mumsurance
Hi Cheryl, thank you for such a wonderful and detailed review. We are thrilled to hear that our advisor was so helpful, took the time to explain everything clearly, and ensured you fully understood your options. Providing patient and attentive support is exactly what we strive for, and your kind recommendation truly means a lot. Thank you for choosing Mumsurance.
Do not trust this company!!
Do not trust this company!!! Ask them to send you the actual policy before you go ahead and give them your bank details and see how far you get, see how reluctant they are to do that! It took 3 phone calls of me repeatedly asking for the policy before it was sent! Who in the world is entering into contacts and policies without reading the contact and policy first?? There must be a lot of you because he acted like I was asking for something completely out or the ordinary and continually disagreed with me that it was common sense to do that! Then to add to that….Please be warned if you do not go ahead with giving your bank details and setting it up on the same day as your offer you will be called CONTINUOUSLY, they use 3 or 4 different numbers to try and catch you, you will be harassed! And then if you point blank refuse to deal with them anymore they will then pass your details on as a lead for ANOTHER sales agent. There’s something extremely dodgy about a company that does not want you to see the policy that you’re signing up for! You’ve been warned!!!!
28 de enero de 2026
Opinión espontánea
Respuesta de Mumsurance
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify our process regarding policy documentation. On the day the policy goes live, the product provider generates your welcome pack and posts it first class, which typically means customers receive their documentation within three to five working days. An SMS is also sent containing the adviser's contact details for any immediate queries.
As a telephone based service, our agents are trained to explain all the features and particulars of the policy during the call, and to check throughout that you fully understand before committing. The documentation provided serves as written confirmation of the information discussed, for you to review and retain for your records. We encourage our agents to address any concerns at the point of sale, and you benefit from a 30 day cancellation period should you wish to make changes or cancel after reviewing your documents.
Regarding contact frequency, we are sorry if you felt our follow up calls were excessive. This is not the experience we aim to provide.
Our average Trustpilot rating is close to five stars, and we are thankful that the experience you have described is not typical of the feedback we receive from our customers. However, we are always keen to understand where we can improve.
We have been unable to identify your record from the information provided. If you are willing to share your details, I would welcome the opportunity to review your case personally.
Please contact Michael Cullen, Compliance Manager, at m.cullen@smartercover.co.uk. All correspondence will be treated confidentially.
It simple and easy to sign up
It simple and easy to sign up. Good customer service.
27 de noviembre de 2025
Respuesta de Mumsurance
Thank you for your review. We’re pleased to hear you found the sign-up process simple and easy, and that you received good customer service. We really appreciate your feedback.
Very helpful as I’ve struggled getting…
Very helpful as I’ve struggled getting life insurance for years with my medical history
4 de diciembre de 2025
Respuesta de Mumsurance
Hi Linda, thank you for your 5-star review. We’re really pleased we could help after you’d struggled to get life insurance due to your medical history. Thank you for trusting Mumsurance and taking the time to share your experience.
I really appreciated the service.
19 de diciembre de 2025
Respuesta de Mumsurance
Hi Victoria, thank you for your 5-star review. We really appreciate your kind words and are glad you valued the service you received. Thank you for choosing Mumsurance.
Respuesta de Mumsurance
Thank you so much for the lovely review, I’m really glad you found everything professional and friendly. 💛
Respuesta de Mumsurance
Really appreciate the 5 stars, I’m so glad you found the service super helpful.
Professional and passionate about their…
Professional and passionate about their work and clients.
24 de noviembre de 2025
Respuesta de Mumsurance
Thank you for the kind review, I’m so pleased you felt the team were professional and passionate about supporting you.
All on one excellence
27 de noviembre de 2025
Respuesta de Mumsurance
Thank you for the great feedback, I’m really glad you had an excellent all-in-one experience with us.
Respuesta de Mumsurance
Thank you so much for the lovely review, Heidi, we’re really glad you found the service helpful and would recommend us.
Leon was professional but personal
Leon was professional but personal.
I wasn't given the "hard" sell . The insurance i was sold was tailored to my needs perfectly.
Thankyou so much Leon. What a gentleman 👏
24 de noviembre de 2025
Respuesta de Mumsurance
Thank you for the wonderful feedback, Alison, we’re so pleased to hear Leon was professional yet personal and that the cover was tailored perfectly to your needs.
Excellent friendly adviser Theo helpful…
Excellent friendly adviser Theo helpful
Went extra mile to keep price in the budget and ensure smooth transaction to complete process
14 de noviembre de 2025
Respuesta de Mumsurance
Thanks, Raheela! Lovely to hear Theo went the extra mile to help and made everything smooth — we’ll be sure to pass that on to him.
Very helpful very easy to understand …
Very helpful very easy to understand and cover right away brilliant kind people to help you in anyway
12 de noviembre de 2025
Respuesta de Mumsurance
Thanks so much, Donna! Really glad you found everything easy to understand and that the team were kind and helpful throughout.
Very good and explained every thing…
Very good and explained every thing clearly I want to give him five star
12 de noviembre de 2025
Respuesta de Mumsurance
Thanks, Bushra! Great to hear everything was explained clearly and that you felt well looked after — that means a lot to us.
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