Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

One of the few vendors that consistentantly stocks classic tobacco. Orders are always promptly shipped. Was disappointed they did away with the buy 8 get 2 free offer, but its understandable with cost... Ver más

Valorada con 5 estrellas sobre 5

I bought two viho 50k, One was sour apple ice, the other was banana taffy. The banana one is my favorite and I usually get it from this website. But the Apple did not work when I received it. There... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I love how good the prices are for the vapes, I just wish that the shipping prices for the smaller order was more reasonable. Also I wish for the packaging for shipping is better. More often than not,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

was skeptical about switching to Musevape but they had the classic tobacco in stock. couldn't wait to try but USPS lost my delivery. I reached out to Musevape, they sent me a replacement ASAP and was... Ver más


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

93 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I must express my disappointment…

I must express my disappointment regarding the quality of the vapes from Muse Vape, as they ceased to function after only 25 puffs following my recent order.

31 de julio de 2025
Logotipo de Musevape

Respuesta de Musevape

Dear Octavio,

We sincerely apologize for the inconvenience you've experienced. We're very sorry to hear that the vape you received stopped working after only 25 puffs.

Unfortunately, due to manufacturing factors beyond our control, product quality can sometimes vary. However, we are fully committed to protecting your rights as a customer. You are welcome to contact our customer service team, and we will be happy to arrange a replacement for you.

Our customer service hours are Monday to Friday, from 9:30 AM to 5:30 PM (Los Angeles time). Please don't hesitate to reach out—we’ll respond as promptly as possible.

Thank you for your understanding and support.

Best regards,
Sophia

Valorada con 5 estrellas sobre 5

Coils

I have been looking everywhere for the coils and they had them. Shipping was fast and not expensive.

25 de julio de 2025
Valorada con 3 estrellas sobre 5

Delivery is good without any particular…

Delivery is good without any particular problems, but sometimes there are defective products mixed in, which is a problem. Sometimes liquid leaks out, and sometimes it doesn't work.

18 de julio de 2025
Logotipo de Musevape

Respuesta de Musevape

Hi Kong,

Thank you so much for your feedback — we're glad to hear that delivery has been smooth for you.

We're truly sorry to hear that you've occasionally received defective products. That’s definitely not the experience we want our customers to have. We take product quality very seriously, and we’ll be passing your feedback along to our supplier and quality control team to prevent this from happening in the future.

If you ever receive a faulty item again (e.g. leaking or not working), please don’t hesitate to contact us right away — we’ll be more than happy to help resolve it for you.

We really appreciate your continued support and understanding.

Warm regards,
Muse Vape

Valorada con 1 estrellas sobre 5

My vape stopped working three hours…

My vape stopped working three hours after I got it in the mail. I will never buy from this company again.Unless I am refunded.I've already sent in my request to your support staff and I am just waiting

19 de julio de 2025
Logotipo de Musevape

Respuesta de Musevape

Hi Susan, We’ll be sending out a new one for you Today. The post office is closed on weekends, and we’ve also been waiting for your reply.

We first messaged you with a solution on the 25th, and you replied on the 26th. Although we normally don’t work on weekends, we didn’t want to keep you waiting too long — so we’ve been trying to get everything sorted as soon as possible.

As for the vape not working — unfortunately, that's something beyond our control and may be a manufacturing issue. But we want you to know that we’ve been taking your order seriously from the beginning and doing our best to resolve it for you.

There’s no need to send the broken one back — we just want to make sure you’re taken care of.

Thank you for your understanding and patience.

Best regards,
Muse Vape

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más