MyAppliances Opiniones 

11.067
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Initial view is good product at a very good price. Took nectar off due to confusion over courier, I received a confirmation from your courier my order was cancelled which prompted me to have to cal... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Service from your supplier was better than from you. You said your supplier did not offer tracking and would phone an hour before delivery. Your supplier, Ideal, sent texts (not phonecall) and did off... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered delivered within 2 days Kept me informed very pleasant customer service lady! Good price! Guaranteed Would use again now but never used before but excellent service.

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I order on 26 jan., delivery suppose to be on 29 jan., today is 1 feb. and I still not received it. No communications at all, contacted delivery company once, said will be on 31 jan. Nothing, called... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros de cocina

Escrito por la empresa

MyAppliances manufactures a complete range of quality integrated domestic appliances. Due to the fact that there are no middle men involved we can offer unbeatable prices on premium quality kitchen appliances.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

11 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 28% de las opiniones negativas

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4,2

Todas las opiniones

(11.067)

7 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Very disappointed with the service…

Very disappointed with the service provided from the servicing department / approved contractor (engineer).
All must have kitchen appliances were purchased and instal March / April 2022 - no issues. Late 2023 we had problems with the hob and microwave. We contacted the company and they assigned the job to an approved local contractor. The hob was quick to fix. The microwave took over 8 weeks to be returned to us. I had to chase several times and I believe my repair ticket was closed by mistake, so I had to raise another one. The engineer tried to fix twice but to no avail and he wasn't confident what the overall issue was. The communication from the approved contractor (engineer) and My Appliances were non existent unless I called them. The microwave was finally fixed and installed 08/02/24. The engineer didn't seem certain that the issue wouldn't return - " I Hope this works ". Near on exactly a year later - Friday 07/02/25 - the same issue returned. Microwave blew my electrics. I have now called the servicing department who have advised me that my microwave is not under warranty, even though I assumed it was under a 5 year warranty - Apparently, I should have registered ....my mistake ! However, considering we experienced the initial problem just over 18 months of purchase and then again within 12months of a repair, surely this confirms there is an underlying fault with the appliance ?? They have sold me a microwave that is clearly not fit for purpose. I would have assumed that a company like My Appliances, would take some ownership of an ongoing fault which has been repaired previously. Clearly not.

10 de febrero de 2025
Opinión espontánea
Logotipo de MyAppliances

Respuesta de MyAppliances

Good Afternoon
Thankyou for your comments
Im sorry to hear you are not happy with the service provided my Apelson service team. I have passed your comments on too a manger there so they can look in to this further

Regards
Hayley

Valorada con 5 estrellas sobre 5

Delivered on time

Delivered on time, and put in a safe place as we were out when delivery was made.
All good.

4 de febrero de 2025
Logotipo de MyAppliances

Respuesta de MyAppliances

Good Afternoon

Thank you for your feed back 😊

Regards
Hayley

Valorada con 1 estrellas sobre 5

Item was damaged

Item was damaged, but was refunded.

26 de enero de 2025
Logotipo de MyAppliances

Respuesta de MyAppliances

Good Afternoon
Thank you for your comments
I have had a look on your order and can see the team resolved this for you in a timely manner. I would appricate it if you could update your review.
Regards
Hayley

Valorada con 5 estrellas sobre 5

Great company

What a super company ordered wrong gas hob no problem returning it They were very efficient And quick return with my money ordered the correct one now and will be arriving day after tomorrow Can’t wait to see the correct one

4 de febrero de 2024
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Respuesta de MyAppliances

😊

Valorada con 5 estrellas sobre 5

Gas hob arrived on time good value for…

Gas hob arrived on time good value for money
Only problem was there wasn’t a electrical plug attached to it, for the ignition, had to use a plug off something else, and then replaced

12 de enero de 2025
Logotipo de MyAppliances

Respuesta de MyAppliances

😊

Valorada con 2 estrellas sobre 5

My appliance has still not arrived!

My appliance has still not arrived! Not a very good delivery service!

27 de enero de 2025
Logotipo de MyAppliances

Respuesta de MyAppliances

Hello, Our sincere apologies for the delay in your delivery. I will email the courier company for you to find out what is happening and I will contact you directly once I receive a response.

Valorada con 4 estrellas sobre 5

Disappointed

I order on 26 jan., delivery suppose to be on 29 jan., today is 1 feb. and I still not received it. No communications at all, contacted delivery company once, said will be on 31 jan. Nothing, called them back today, now on 4th feb.
At least they tried sort delivery problem

26 de enero de 2025
Logotipo de MyAppliances

Respuesta de MyAppliances

Hello Neringa, Our sincere apologies for the delay in your delivery. I will email the courier company for you to find out what is happening and I will contact you directly once I receive a response.

Valorada con 1 estrellas sobre 5

Still haven’t received my purchase

Still haven’t received my purchase. 5 days late.

22 de enero de 2025
Logotipo de MyAppliances

Respuesta de MyAppliances

Hi Scott, I have checked the courier tracker and they attempted delivery on 27/01 as you requested and there was no one there. They left a card to inform you of this and to let you know they will re deliver on Monday. Please ensure someone is there to receive this, otherwise, they will return this to us.

Valorada con 5 estrellas sobre 5

Excellent issue resolution

The way myappliances dealt with problems was amazing.
2 extractor units had damage and both were replaced, the final one personally delivered by the warehouse manager… all next day resolutions…highly recommend

6 de enero de 2025
Logotipo de MyAppliances

Respuesta de MyAppliances

Hello Simon , Thank you so much for your positive feedback. This is very much appreciated. We're happy to hear that you are satisfied with the service provided.

Valorada con 5 estrellas sobre 5

Nice product

Nice product, clear description, delivery options easy to choose from, thanks!

28 de enero de 2025
Logotipo de MyAppliances

Respuesta de MyAppliances

👍

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