The team was at Neutral Bay branch provided prompt, friendly service. They brought to my notice the warranty on my tyres purchase warranty and my upcoming service: proactive customer support. Thank y... Ver más
Localización
Cambiar localizaciónShell Coles Express Service Station, Corner of Ben Boyd Road and Ernest Street, 2089 Neutral Bay, NSW, AU
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Consulta las opiniones de los clientes
The side mirror’s cover and light had been knocked off accidentally when reversing the car. The manager at mycar Neutral Bay came and had a look at the car and fixed it immediately on the spot and re... Ver más
Really Great service. Explained the details well, so was aware of work needed upfront. Was able to get a part in and changed on the day, which made the experience seamless, and was appreciated.
We needed our gearbox serviced. Quoted $650 After the job was completed we were invoiced $450 We were advised that the filter kitted quoted was incorrect and adjusted the price accordingly. Looks... Ver más
Información sobre la empresa
- Tienda de neumáticos
- Servicio eléctrico para autos
- Tienda de baterías para automóviles
- Mantenimiento y reparación de automóviles
- Taller mecánico
- Servicio de cambio de aceite
Sobre mycar Tyre & Auto - Neutral Bay
Escrito por la empresa
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Información de contacto
Shell Coles Express Service Station, Corner of Ben Boyd Road and Ernest Street, 2089, Neutral Bay, NSW, Australia
- (02) 9212 8905
4,7
Excelente
462 opiniones
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Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Trusted! Transparent! Generous!
The process was easy and the people at the site were friendly and genuinely honest. I felt they were trustworthy from the get go and what’s better - they offered roadside assistance just for being a customer of full car services. Talk about a win-win. Plus you can pay beforehand adding to the trust factor.
17 de febrero de 2025
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Overcharging + scamming
A number of things needed to be fixed to pass rego. I was quoted $2000 for everything. After discussing these fixes with my brother who is a mechanic, he proceeded to tell me that some of these things were fixed the last time he serviced my car and that for all the necessary fixes and labour it would only cost $500. I was quoted well above what it should cost and additional items were added on that didn’t need fixing. Very unhappy with the level of trust and I will not be coming back.
17 de febrero de 2025
Respuesta de mycar Tyre & Auto - Neutral Bay
Hi Blake,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
good service & advance advice on car…
good service & advance advice on car condition
15 de febrero de 2025
Great service
Easy to book in. Great service. Fully informed through the whole process. Great team at this garage.
12 de febrero de 2025
Great service and advice
Great service and advice. Always friendly and honest with service and pricing
12 de febrero de 2025
Great service from the manager Steve
11 de febrero de 2025
Takes 5 days s to fix 2 tyres
I went in to have a tyre fixed on Thursday. They advised that I need to replace 2 tyres and they need to order it and to come back on Tuesday. I went on Tuesday as advised and they tell me that the tyres have not arrived and would only come in at 2 pm. I left my car with your company and collected it at 5:20 pm after they called me at 5:10pm that the car was ready to be collected.
4 de febrero de 2025
Respuesta de mycar Tyre & Auto - Neutral Bay
Hi Fu,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Exceptional service
Exceptional service! Honest and professional staff, highly recommended!
20 de enero de 2025
Really great professional and helpful…
Really great professional and helpful service. I’ve been seeing my car for 5 years and they have always been honest and helpful.
15 de enero de 2025
Friendly experience getting my car…
Friendly experience getting my car serviced and tyres changed
10 de enero de 2025
Tyre Replacement
The branch was very busy when I brought in my car for repair. I had to follow up status of my job a few times. Nevertheless I felt the advice given was honest as I could have been given misleading advice which would have meant extra cost. I would consider using again if the need arises.
15 de enero de 2025
Thoughtful and caring
Thoughtful and caring, made sure I was good to get back on the road
6 de enero de 2025
Excellent,from the welcome to an…
Excellent,from the welcome to an outstanding and swift service,I will definitely go there in the future
Yannick
4 de enero de 2025
First Class Service
Very helpful assistant when I read to make the appointment. Ease of checking in and completed in good time. Many thanks
2 de enero de 2025
Very friendly service and ecplanations
20 de diciembre de 2024
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