Citron Opiniones 

Respuesta de Citron

9 sept 2026

We're very sorry to hear about your experience and completely understand your frustration.

Royal Mail advised that there was an issue with the postage on your parcel, which unfortunately caused the delay and the Fee to Pay card. You absolutely should not have been expected to pay this fee yourself. If you had contacted us, we would have been happy to pay the additional charge directly with Royal Mail to have your parcel released.

Unfortunately, this was an issue caused by Royal Mail rather than Citron, but we're still very sorry for the inconvenience and frustration this has caused.

Warm wishes,
The Citron Team

Respuesta de Citron

9 sept 2026

Thank you so much for your lovely review! We're so pleased our customer service team could help resolve your shipping details quickly and that you're happy with the quality of your mugs too. We really appreciate you recommending us to your friends!

Warm wishes,
The Citron Team

Respuesta de Citron

22 jul 2026

Thank you so much for your lovely review! We're thrilled to hear you're so happy with your purchase. We'll be sure to pass your feedback about the lunch bag on to our team, and we hope to have it available again soon.

Warm wishes,
The Citron Team

Respuesta de Citron

22 jul 2026

Thank you for your continued support! We're delighted to hear you're enjoying your second bottle and love the fun design. We really appreciate your recommendation!

Warm wishes,
The Citron Team

Respuesta de Citron

Actualizada el 22 jul 2026

We're very sorry for the frustration caused by the delay to your order. We completely understand how disappointing it is to be waiting longer than expected.

Your order included a pre-order item, which was clearly marked on the product page and at checkout. While it was originally due for dispatch in early July, the shipment was unfortunately delayed. We contacted all affected customers to let them know about the revised timeframe. Occasionally these updates can end up in junk or spam folders, so it's possible this is why you didn't receive our communication.

We're pleased to confirm that your order has now been dispatched, and we hope you receive it very soon. Thank you for your patience and understanding.

Warm wishes,
The Citron Team

Respuesta de Citron

22 jul 2026

Thank you for taking the time to leave us a review! It's fantastic to hear your bottle is doing exactly what it should by keeping your water refreshingly cold. Your recommendation means a lot to us, and we hope you enjoy your bottle for many adventures to come.

Warm wishes,
The Citron Team

Respuesta de Citron

22 jul 2026

Thank you so much for your lovely review! We're so pleased to hear the snack pot is the perfect size for your son's nursery snacks and that you loved the engraving and speedy delivery. We really appreciate your support and look forward to welcoming you back again soon.

Warm wishes,
The Citron Team

Respuesta de Citron

29 jun 2026

Thank you for your review! We're pleased to hear that you were happy with both the service and the quality of your purchase. We truly appreciate your support and hope to welcome you back to Citron again soon.

Warm wishes,
The Citron Team

Respuesta de Citron

29 jun 2026

Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.

As your order included a gift set with a personalised item, we were unfortunately unable to accept a return, in line with our returns policy stated on our website. We understand that this may have been frustrating, and we apologise for any disappointment caused.

We value all customer feedback and appreciate you bringing your concerns to our attention as we continue to improve our service.

Warm wishes,
The Citron Team

Respuesta de Citron

29 jun 2026

Thank you for taking the time to leave such a lovely review! We're delighted to hear that your plates arrived quickly and well packaged, and that you've been impressed with their quality and durability. It's great to know that the raised rim design worked so well during your BBQ too – thoughtful details like these are exactly what we aim for. We hope you enjoy using your Citron plates for many more family meals and gatherings to come.

Warm wishes,
The Citron Team

Respuesta de Citron

29 jun 2026

Thank you for your amazing review! We're so happy to hear that your whole family loves their Citron bottles. Creating products that are durable, high quality, and beautiful to use every day is exactly what we strive for, so your kind words mean a lot to us. Thank you for being part of the Citron family!

Warm wishes,
The Citron Team

Respuesta de Citron

29 jun 2026

Thank you so much for your lovely review! We're delighted to hear that the Small Food Flask has been the perfect size for your son's school meals and that he's enjoying taking it every day. It's wonderful to know that you're happy with the quality and heat retention too. We hope it continues to make mealtimes a little easier and more enjoyable!

Warm wishes,
The Citron Team

Respuesta de Citron

5 jun 2026

We’re sorry to hear that you’ve experienced repeated issues with the lunchboxes and that the quality has not met your expectations.

Durability is very important to us, especially for products designed for everyday school use, so we’re disappointed to learn about the problems you’ve described with the handle and closure mechanism. We also apologise if you did not receive a timely resolution after contacting our team with photos and receipts.

As this review was left some time ago, we have continued to review and improve both our product design and customer support processes to better support families when issues arise. We appreciate you taking the time to share your experience.

Warm wishes,
The Citron Team

Respuesta de Citron

5 jun 2026

Thank you for taking the time to share your feedback. We believe this review may have been left for Citroën UK (the automotive brand) rather than Citron, as we are a family lifestyle brand specialising in eco-friendly lunchboxes, bottles, and food-on-the-go accessories.

We’re sorry to hear about your experience, but unfortunately we are not affiliated with vehicle manufacturing or related services, so we’re unable to assist with the issues raised.

Warm wishes,
The Citron Team

Respuesta de Citron

5 jun 2026

We’re sorry to hear that you experienced an issue with your product and did not receive a timely response from our customer service team.

We understand how frustrating it must have been to contact us multiple times without hearing back, and this is not the experience we aim to provide. As this review was left some time ago, we have since continued to improve our customer support processes to ensure enquiries are handled more efficiently.

We always aim to support our customers in resolving any product issues as quickly as possible, and we appreciate you taking the time to share your feedback.

Warm wishes,
The Citron Team

Respuesta de Citron

5 jun 2026

We're sorry to hear that your order did not arrive within the expected timeframe.

We understand how frustrating delivery delays can be, particularly when you've qualified for next-day delivery. While courier delays can occasionally occur outside of our control, we appreciate that this does not make the experience any less disappointing.

As this review was posted some time ago, we have continued to work closely with our delivery partners and improve the information available to customers regarding their orders and tracking updates.

Warm wishes,
The Citron Team

Respuesta de Citron

5 jun 2026

We're sorry to hear that the lunch bag did not meet your expectations and that your experience with our customer service team was disappointing.

We design our products to withstand the demands of everyday family life, so we're sorry to learn that your lunch bag developed a fault after only a few months of use. We're also sorry that you did not receive a timely response after providing the requested photos, as this is not the level of service we aim to provide.

As this review was posted some time ago, we have continued to review and improve both our products and customer support processes. We appreciate you taking the time to share your experience, as feedback like this helps us do better.

Warm wishes,
The Citron Team

Respuesta de Citron

5 jun 2026

We're pleased to hear that you loved most of the products in your order, but we're sorry that your experience with our customer service team left you feeling disappointed.

A chipped item is never the experience we want for our customers, and we understand your frustration regarding both the resolution process and the delays in communication. We can see that a goodwill refund was ultimately provided, but we're sorry that reaching a resolution took more effort than it should have.

As this review was posted some time ago, we've continued to work on improving our customer support experience to ensure families receive the responsive service they deserve. We appreciate you taking the time to share your feedback and are grateful that, despite this experience, you would consider ordering from us again.

Warm wishes,
The Citron Team