MyFirst Opiniones 

Very quick and easy - discussed options quickly

Callum was a great help to help get my insurance down

Awful. So many hidden charges and no understanding of situations. Payed a lot to only drive for about two and a half weeks for it then to be cancelled and now they way a fee again for cancellation.

Contacted my first today on behalf of my daughter Amber , she passed her test today fist time with 1 minor 😄
After speaking to a friendly guy called Lucas who was very professional and knowledgeable i was happy to proceed with the insurance cover, not the cheapest we found but certainly 1 of the better ones out there 👍
Read lots of horror stories in reviews for other larger companies with hidden penalised clauses and devices not recording properly.
Hopefully the huge amount of trust pilot reviews for my first will be worth the extra few hundred ponds .
I would recommend this company to others from the experience I have had on the phone with Lucas.
Thanks Lucas for your help and explanations of how to benefit from this insurance.

Russel was great
3 times I phoned him and he was great every time
Lovely telephone manner

Friendly and very helpful

The additional charge was not explained fully as to why it is so much

cancelled me as i bought a car with a black grille. I didn’t know the car was not meant to have a black grille and explained i would get it sprayed the colour it was meant to be. they continued to cancel my insurance on the 10th month just before i would recieve my first year ncb(baring in mind my premium was 5200). I would highly advise to go with another company as my experience was very bad.They also told me i would recieve a refund which i have not received and it had been a whole month since they cancelled my policy. Do your selves a favour and go with somebody else otherwise you could end up in the same boat as me.

Horrendous company. Genuinely would not recommend even to my worst enemy. They lie, they are overly expensive and then they charge a ridiculous amount for continuously top up miles. Kept telling me to leave until we were nearly out of miles, as the closer you get to running out the cheaper they are, hahaha stupid me fell for that one. Cut my losses and cancelled the policy.
Steer well clear.

Final response to my complaint now received and I have referred the matter to the financial ombudsman.

Very easy to set up. They have a bonus policy called the "hybrid policy" so you can drive whilst learning, change policy to full license when passed your test and the price is still locked in! All whilst building up your 1st year NCB! Great product for my daughter. Saved over £1300

Great service thank you

Its a shame there isn't a '0' star rating but......
I think the 94% 5* ratings are generally from people who have in fact never had need to raise any matters with MyFirst, so they cant say with any conviction what their service is truly like.
We on the other hand have, and I can tell you it’s awful. Lies, upon lies. Promises made repeatedly and not kept. Calls back that they resolutely stress WILL happen the next day....just don't. This company really don't care about anything but the money. Like another reviewer has stated, they know they are dealing with young, inexperienced drivers, and its clear what they despise, is a parent who is a bit more savvy than a new driver, getting involved and putting them straight.
Despite repeated assurances and promises that they had acted upon the policy-holders instruction to allow a parent to discuss matters, they failed to do so. At least 4 times they were given the authority to do this, and every time they failed to carry out the instruction. They will do anything they can to keep a parent away from matters so they can continue to bully and hood-wink youngsters. Awful company. Deceitful staff with no morals. Invisible upper management who wont engage with complaints. Smug claims by an also invisible CEO about how wonderful they are (We have seen no evidence at all of such greatness!). I have been driving for 43 years. Vans, trucks, cars and motorcycles all insured at one time or another. I ran a fleet of 3,500 commercial vehicles including artics and trailers. A hire fleet for a national hire company of some 4,000 cars and vans. Never, in all my time and experience in the motor trade and dealing with insurers have I dealt with a company like this. Shame on you. It sickens me to know you will likely carry on doing the same to others.

Post response:
Even now, with all you have done over the past 11 months, you continue to peddle your lies - you know full well that not only were you repeatedly given the authority to speak to her father in her behalf (pursued because of your bullying tactics) but you continued to send emails and texts to her father as well! You dare to cite confidentiality, privacy clauses and data protection when you continued to send notices meant for the policy holder to a third party! Shambolic

Lucas was absolutely fantastic in helping get my daughter’s first car insured. He explained the process and how the policy works thoroughly and clearly, Along with his colleague Jacob who was also amazing in getting the price down a little more for us and in running through the new breakdown of cover.

Good experience with them! Class guy

Very helpful and kind over the phone

so helpful and quick service

Clear communication from Lily about adding a new address, lovely service.

We’ve had an unfortunate experience with this company. They came through in the end but not without a fight. In the heat of summer my daughter’s transmitter fell off her windscreen and in amongst her passenger’s belongings which the ultimately ended up in their possession and in the back of their car. This passenger was older and a boy racer. Needless to say the company cancelled my daughter’s insurance for some excessive speeding. The whole ordeal could have been kept simple if the company had even accepted to look at evidence she offered them that it wasn’t her or her car. She’s 18 and has no experience to argue her case. Also they have a driving behaviour team that need some training because if they are driving behaviour trained they would have accepted evidence from the start seeing that the driving was not of the good driving performances of my daughter. The company just wasn’t interested or prepared to look at evidence she offered. They registered her as having to ‘declare a policy has been cancelled’ and the reason ‘excessive driving over 27mpg over speed limit’. This simply was not her. That’s when I as her parent stepped in to fight her corner. Only then was the company willing to look at evidence. I sent the evidence of cctv of our house (her car in our drive during the speeding incidents) and life360 (we as a family were all in London celebrating GCSEs for her younger sister) whereby the incident was in Suffolk and we were in London. Our frustrations were ongoing getting a response after submitting the evidence. It seemed we were being ignored. After a one star review on Trustpilot venting our anger, we finally got a response and her documented ‘must declare cancellation of insurance’ was wiped clean after considering the evidence. If only the company would have accepted evidence in the first place. In the meantime we found an insurance literally half the price. A blessing in disguise. Hopefully the company will learn from the experience that really they should accept to even look at evidence in the first place before cancelling insurances - they’d manage to keep hold of clientele that way. In the first instance they said a driving behaviour team had looked at it - in my view they all need sacking or some serious training! They should have accepted evidence from the off start - they wouldn’t even accept to look at any when my daughter was talking to them. 3 stars because in the end this company did see the innocence of my daughter- but far too late. At least now she’s had the false accusations lifted and no need to declare the cancellation for the rest of her life. We’re glad to put this ordeal behind us.

Very poor communication, they cancelled my sons policy and charged a huge amount with no communication.
Very poor service

liam was really helpful finding our daughter the write insurance quote