myRobotcenter 

The company has problems with supplying the product.
And they do not give any updates about order status.
On their website they show 3-5 working days delivery. But that was not true.
I had to email and call them to learn that they won’t be able to deliver within time and that they don’t know the delivery date.
And they don’t care about the inconvenience that they have caused either.For instance, My order was a gift.
One thing they have done right was to process refund upon my request

Good prices, shipping was fast and the products are excellent. Really good 🌟

I wanted to buy something from them, unfortunately! Their webisite said the payment from My Visa Debit card was not accepted, yet the money has left my account. I tried contacting their customer service but the person on the other side was not willing to help, constantly asking me to send screenshots of my banking app which is full of sensitive details or telling me he can't help at all, like he couldn't decide. The alternative was writing a lenghty formal e-mail to God-knows-who asking if can I please be allowed to buy from them, as the person on the phone can't make such decisions. Sounded like someone was making a rude joke of me. Now I don't even know if I will see my £550 back or not as they are not even in the UK, but somewhere in central Europe. Beware.

Ordered (and paid for) a robot vacuum cleaner over a month ago and I haven’t received it, nor had any indication of when it will be delivered. The website showed the item as “in stock” and delivered within “3-5 working days”.

Order number: WS-400515278.

This is a terrible company. Placed an order for an item end of November that was due in stock in 2 days time but it kept getting delayed. Website showed item was in stock and even listed 50+ items in stock yet I heard nothing. When they eventually replied back, was told the item would be another 6 weeks before they got it back in stock despite website still showing it is in stock.

Please also take note the positive 5 star reviews are a couple of short lines from people who have never reviewed anything else (totally screams fake reviews). If you ignore any reviewers that have only 1 or 2 reviews, then you'll get a much clearer picture how bad this company is.

Update 05/01/2022: your information is not correct. I did not get a reply to every message and your website showed the item in stock with stock amounts while I was still being told shipment was due. I didn't get order updates for weeks and then only got one when I had to chase up. Extremely bad customer experience. For completeness, here is the messages I sent along with which ones were ignored and never responded to:

* 29 Nov 2021: Order placed, website indicated stock was due on 30 Nov 2021.

* 1 Dec: sent an email asking for the tracking number.
> 1 Dec: Received a reply same day to indicate there was a supplier delay and it would be sent out start of next week

* 8 Dec: sent an email asking for an order update. No response received.

* 9 Dec: sent another email asking for an order update. No response received.

* 9 Dec (later that day): sent an email saying the website said the product I ordered now in stock. No response received.

* 13 Dec: Sent an email asking for an update as I had not heard from them for over 11 days. Requested an immediate update.
> 14 Dec: email reply received to say there was delays and their stock should arrive by mid January and I should receive the item by end of January.

* 29 Dec: I email them after noticing the website not only shows the product I ordered as in stock but specifically mentions how many items they have in stock.
> 30 Dec: email reply received to say they've now got stock and will be sending out my product. [How nice of you to only let me know after I chase you up]

* 30 Dec: At this point I had enough and requested a full refund.

I did see some of the negative reviews prior to placing the order but I took a gamble thinking maybe they were just an unlucky few. But I truly feel this is a shocking company with extremely bad customer service.

The one positive comment I can say about the company is that at least you processed the refund quickly. Consider the one star rating a fair reflection on this small positive point.

A little slow on delivery but all as described and a good experience

I brought a roomba hoover from them, the initial one lasted a couple of months, after many delays it was returned and replaced.
The next roomba lasted nearly 12 months, I was promised a new charger unit but they were unable to deliver, so ask me to purchase one else where???
Instead end 10months of no working roomba they agree to it being returned.
I was then informed that it had hD water damage,??? (Hoover only used indoors, no young children or dogs here?
And that it was beyond economical repair and needed a new battery. May be I thought as it's not been charged for a year!@@
Anyway the hoover has been sent back not working as I didn't pay for it to be repaired. Although I had not received an invoice.
So her we are no working Roomba, eventhough I had the extended 5 year warranty. I could scream at this company its the most frustrating service I have dealt with.
I've sent five emails, requesting the refund of the warranty money as they agreed to pay with not one response.
It will be interesting if the are polite enough to respond my ticket number is 723857.
If your considering buying please save your time (I've spent hours of my life trying to reason with them) and money, I've brought another from amazon a fraction of the price. Its already lasted a month longer than the original iroomba.

As per a lot of reviews on here, I ordered a Roomba i7+ 3 weeks ago and have seen nothing of it since. It has never arrived.

They are based Austria, not the UK as their address suggests.

Ordered on 29th October - hear nothing until the following week when I called them up. Apparently the order didn't get dispatched because the free accessory pack (which I'm not bothered about) was not in stock

3rd November - got a shipping tracking link to GLS - NOT DHL as it says all over the website

3rd - 15th Nov - NOTHING - the shipping tracking never moved, I doubt the package was even sent out

15th Nov - The package moved to Germany and has done nothing since

- I can't get MRC to investigate, they have no updates and won't help

- They use GLS shipping who are maybe the worst shipping company ever - also can't chase them directly, they never answer

- MRC won't cancel the order or refund it until they get the unit back (only god knows how long this could take)

- I've shipped loads and loads of stuff through Europe in recent months and never had a single delay, MRC blame customs and Brexit for the delays - this is a lie

- I have no idea if or when I will receive either the machine or a refund

- 100% a scam - bordering on fraud

I have been waiting over 2 months for my Roborock S7 order I pre ordered. customer service always gives me an expected shipping date a few days in the future and no further help. I will now be trying to get my money back. AVOID PURCHASING FROM THIS SITE

Make no mistake, the UK website and address mean nothing. The entire operation runs from Germany and Austria. While they offer remarkably low prices I found that support was non-existent for the Tesvor S6 robot vacuum I bought from them. They just did not want to give any support. I went ahead under their refund policy and they agreed to refund. The Tesvor S6 was returned but I had to wait a further 6 weeks for the refund which only came after I threatened them with reporting to Trading Standards.

Absolutely delighted with both service and product, many thanks. I have 3 older robot vacuums which have been great but this one is spot on. All I would ask you guys in Myrobotcenter is can you please tell me where I can buy the bags for the unit (Mamibot 890) I’ve sent email etc but no reply as of yet. All in all I’m very pleased 👍

Item listed as in stock (22 items), noticed after 24 hours that the order was still listed as pending. The free call phone number, isn't free, and defaults to German language after 1st option.
To be fair to them, they did confess to lying about stock levels fairly quickly, could have dragged on for a lot longer.
Refund processed 24 hours after request.

Edited as requested. The item is still listed as in stock today, even though admit they have none. Customer service blames the Marketing department for the false stock levels, but really we all know that this is simply how they do business.

They showed in their website that they have the Eve Plus in stock, but it's a lie. It's been over 2 weeks and they still haven't dispatched it, and after asking them they don't know when they are getting them from their supplier. Deceiving company that refuses to accept any wrongdoing even when their website information on stock is a lie.

I placed my order and it has been over a week of working days and I have not had it accepted by them. I have messaged them and had no response. I have messaged again and am awaiting a response which is promised within 24 hours so I will keep this updated. UPDATE: I have had a response to say they do not have stock currently and waiting for more. There were no estimates of time frames given. I have absolutely no idea if or when I will receive my order. The reason I purchased the robot vacuum mop was because I had an accident during pregnancy and my back and hip has been painful since giving birth, cleaning aggravates it and I need to vacuum every day and mop every other, so this seemed like a good idea to help me. Update: on 30.09 I have received a message to say there is a delay in the supplier and the estimates delivery date is 14.10. I will keep updating as necessary. After more emails and promises of delivery dates getting even further into the future I requested a refund as it does not seem like I would ever actually see my order. November; They refunded me within a few days of the request which is the ONLY reason for 2 stars. They are an unreliable company and I would not purchase from, they are also not based in the UK.

If you decide to order anything from this company, click the order button and pray that nothing goes wrong.

MyRobotcenter.co.uk will not communicate with you whatsoever. They don’t reply to emails, they don’t call back when you call and leave a message, you have to leave a message because they NEVER pick up the phone, and they completely ignore the form on their website.

I’d like to review the product, but I can’t, it’s currently in Germany, in a warehouse with a status of “Delayed”!

By the way, the robotic emails are fine, “welcome to myRobotcenter”, “thank you for your order”, “here is your invoice” you get the idea, but that is where it stops.

I saw another review on here saying they were actually run by robots, I would agree with this assessment.

Wouldn’t it be ironic if a human actually replied to this review.

I would summarise by saying that I was very disappointed with the service, but to date, I haven’t actually seen any service.

UPDATE 18th August:
Still not received my order. Also, I've noticed the vast majority of 5 star reviews are for products NOT the company. Also, there is always an influx of them after each bad review. Interesting. Not suspicious at all!

UPDATE:
Finally received my order. The PRODUCT is excellent (Roomba i7+) my ground floor which is well over 115 m2 is cleaned brilliantly.

The company on the other hand, myRobotcenter.co.uk has never contacted me once, they just seem to hope the problem will eventually go away.

UPDATE: In reply to myRobotcenter.co.uk. I stand by my comments. The person controlling the Facebook page got back to me after a desperate public post. myRobotcenter.co.uk did not reply to me at any point, no emails, no phone calls, nothing! Why give out a telephone number when it's never answered and never get back to anybody that leaves a message? You say you're improving the process, well it can't get any worse, it is the antithesis of customer service.

Can only say my experience has been first class!

Firstly, their price for the Proscenic M7Pro with self emptying bin was almost too good to be true and still cheaper than Amazon without the self emptying bin

This is my first robot vacuum cleaner and I have to say it is my buy of the year! It’s vacuuming capabilities are as good as my Dyson and I can send it off and it will do each floor on its own! I do move things off the floor in each room first though and take it upstairs of course :)

I had a few queries and the responses from the myrobot staff was always very prompt, polite and helpful

The additional 5 year complimentary warranty makes the great price even better

Only minor issue is that I thought the stock was in the UK as it’s a .co.uk website. The items were in fact despatched from Austria, nonetheless, it only took 5 days to arrive

Very impressed and will certainly use them again

Unfortunately I was unable to give this company 0 stars as 1 star is far to high for this organisation.

I ordered a robotic lawn mower at a cost of £749 which their website claimed they had 5 in stock with 3 to 5 day delivery.

After 5 days I tried to contact them via phone of which there is only an option to leave a recorded message.

I contacted via email of which I did get a response telling me they had been let down by their supplier and they would provide an update shortly with revised delivery date.

My question is why did their website state 5 units in stock when clearly this was not true.

I then contacted them after 9 days of which they blamed their supplier again and also stated there was an error on their website incorrectly showing stock levels they didn’t have . At this point their website was showing 8 in stock?

I’d had enough and requested cancellation of my order. I then checked their website again and they increased their stock levels to 9 after I cancelled?? How can this company claim to have stock when clearly they don’t

Avoid this company, clearly they are misleading the consumer to try and capture business and then hoping that customers will tolerate a very poor service whilst they try to obtain products from suppliers. Shameful that they blame other companies for their appalling business model.

Avoid at all cost!

After 13 weeks of trying to get a robot lawnmower repaired under warranty and after a promise a solution would be found the latest email received this afternoon clearly states the repair centre can no longer inform me of any expected repair dates, because it’s summer and grass is growing it’s very busy. Remember when buying your warranty doesn’t mean your product will be fixed during one growing season.

I researched the hell out of which robotic vacuum and mop to buy and these guys had the best price by far, so thought I'd give them a go, bearing in mind they are not UK based and wasn't sure if there would be any duty etc to pay.
I wasn't disappointed. They've clearly listened to reviews on here about stock levels etc. and now display them, or a when expected date. I had excellent communications, arrived within the said timeframe and all in all, I'm very happy.
As it was seamless with nothing extra to pay, the Roborock S7 is next on my order list with them. :-)

Ordered a refurbished Landroid M500 - great price and in stock! Expected delivery as indicated 3-5 days later. Three days later and after an ignored email, I chased and received a message telling me they are waiting for items for my order (I only ordered the robot mower)! Clearly not in stock as indicated on the website and the poor comms meant I cancelled my order. I'm sure they are great of the product gets to you but otherwise, be alert to the fact that a) they are not in the UK and b) the website stock indicator is not accurate.

UPDATE following the reply from the vendor: Key here is that you sent me an email telling me this was in stock and ready for dispatch (I had registered to be told when one became available). On the website when you took my money, it was marked as in stock. You then neglected to tell me that it wasn't 'completely in stock' until I chased after it should have been winging its way to me. You then informed me that it would take a few more days for the items to come into stock... this would have meant your original 'in stock' item would have taken at least thirteen to fifteen days to get to me!

This is wholly inappropriate behaviour for any shop. How can you expect me to even consider coming to you again with the shenanigans you perpetrated with something you claimed was in your possession and ready to be shipped?

I appreciate the speedy processing of the refund but you still had my money longer than you should, as you should never have allowed me to place the order knowing the item wasn't available! Poor show and untrustworthy is how I would describe you to potential future customers.