Mysteryboxshop Opiniones 

219
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was apprehensive at first when I placed order, then a few days later I got a call (which I was quite shocked) in order to help tailor the contents of a box. Instantly I was impressed for that's good... Ver más

Valorada con 5 estrellas sobre 5

Absolutely fantastic!!! From ordering to delivery is pretty damn quick? Ordered 3 boxes and they arrived well within the estimated delivery time? They outdo themselves at every turn, filling the boxes... Ver más

Valorada con 3 estrellas sobre 5

I ordered a mystery box from Mysteryboxshop and found the experience to be average. The items were decently packaged and varied, but some of the contents felt cheap and could easily be found at a lowe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Remember when you were a child how excited you got at the mystery from a Lucky Bag? A paper bag containing sweets, toys, temp tattoo 's and magical wonder of the possibilities of what may be... Ver más

Información sobre la empresa

  1. Tienda de regalos

Escrito por la empresa

Mystery Boxes are perfect for birthdays, anniversaries & any other occasion. Give the gift of suprise & joy today.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

219 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(219)

8 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Box Full of great stuff

My mystery box took over a week to arrive and I did have to email but when it did arrive it was full of great stuff and my daughter was very happy with her box we will be ordering more in the future.

16 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy teenager

My son was over the moon with the gifts in his teenage box going to order more for Christmas and not just for him for all the family as well .

16 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Did have an issue but great customer service

My first order was delayed because of a huge surge of orders which I understand. Someone from mystery box rang me to apologise and explain and they didn't expect such a surge due to everyone ordering after Cole and abbie opened there box. My dad loved his box and my son is to open his this week for his birthday. Their customer service is next to none. Even the market manager went into the warehouse to help with back log. I will be ordering again as it was fantastic value for money and great products. They are sending a token as an apology as they never expected for their boxes to take off the way they did. Thank yous mysteryboxshop

15 de agosto de 2023
Valorada con 5 estrellas sobre 5

What fun !!!

What fun !!!! Great box and brought a lot of fun. Only criticism would be this was for my 82 year mum(although a very young 82) I felt a lot of the stuff in the box was geared to a much younger age. Definately worth the money and brought alot of fun. Thank you

15 de agosto de 2023
Valorada con 5 estrellas sobre 5

Great customer service

Customer service very helpful, will buy from them again,
Nice to choose a catagory then get a complete surprise when open box

15 de agosto de 2023
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Respuesta de Mysteryboxshop

Hi Julie, We apologise for the delay & your customer experience at the time. We just tried to call you twice. Can you please contact us on info@mysteryboxshop.com and we'd love to discuss this with you. Thank you.

Valorada con 5 estrellas sobre 5

Excellent customer service and products.

**Edit**
Review changed from 1* to 5*
It's very rare to find a company that offers such a personalised level of customer care and it really is appreciated. Long may it continue. Thank you!

Reason for the change of review
->
I had a phonecall from Shamus on Saturday (23/09/23) apologising for the delaying in getting my first mystery box sent out (only worsened by the fact that once I eventually received it, one of the items had smashed during delivery). He couldn't have apologised more and not only did he offer to replace the broken item, he also offered to send me out a mystery box free of charge as a way of apologising. The new mystery box arrived today and I couldn't be happier with the contents!

*
*

Ordered a £49.99 box on the 16th August, received an email with my order on but no dispatch date. Left it a few days and emailed on Saturday, as the box is for a present, to which I received a reply saying they'd have a chat to the team about my order on Monday (21st) and I still haven't heard anything. A little bit of communication wouldn't go amiss! Really starting to think that I've been scammed..

16 de agosto de 2023
Opinión espontánea
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Respuesta de Mysteryboxshop

Hi Jenni, The team and I would really like to put this right for you. I've tried calling 3 times but with no reply. Can you please, contact the team at info@mysteryboxshop.com? Many thanks and please, do accept our apologies for the user experience you had.

Valorada con 5 estrellas sobre 5

LOVE IT

love it, GREAT EXPERIENCE POST SALE.

12 de agosto de 2023
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Respuesta de Mysteryboxshop

Hi Diego, We spoke when you were in Peru & your gift was delivered and enjoyed. You were kind enough to say that you'd revise this review at the time. Please, do contact us at info@mysteryboxshop.com if you have any concerns remaining. We appreciate your time in advance. Thank you.

Valorada con 4 estrellas sobre 5

I bought 3 small ones to see what it…

I bought 3 small ones to see what it was all about,home,woman, and small girl, woman and home were OK but girl one wasn't what I thought it would be as she's only 5

8 de agosto de 2023
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Respuesta de Mysteryboxshop

Hi Dawn, Thank you for your review. We appreciate your feedback and will surely be using it to improve our efforts. We are grateful for you taking the time.

Valorada con 5 estrellas sobre 5

Mystery Box Teenage Boy

Received parcel full to brim with exciting boy toys. My son loved contents and mystery of it all. Great value and great staff. Thank you

29 de julio de 2023
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Respuesta de Mysteryboxshop

Thanks, Jackie. It was our pleasure. We are happy to learn that you liked the Mystery Box & hope you'll think of us again, when there is a birthday or an occasion to celebrate.

Valorada con 5 estrellas sobre 5

Great

Delivered on time and my wife loved the contents of the box. I will be buying one again.

28 de julio de 2023
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Respuesta de Mysteryboxshop

Thank you, Dave. It's a pleasure to have created & sent your Mystery Box. We are happy to learn that your wife liked it. We look forward to serving you again, whether it's birthday or other celebration.

Valorada con 4 estrellas sobre 5

Damaged Items (Now sorted)

Box was delivered no problem but some items were damaged and had leaked. Was meant to be a birthday gift but was rather disappointed.

UPDATE
They replaced the box and the service team was very helpful

30 de junio de 2023
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Respuesta de Mysteryboxshop

Hi Benjamin, Please, do contact us when you have a moment, so that we can arrange immediate replacements for any of the damaged items. It's very important to us that we provide a high level of service and I apologise for the inconvenience. Thank you.

Valorada con 1 estrellas sobre 5

Not age appropriate

Box arrived. No way it was for a teenager. I gave it to my 6 year old niece!!!

8 de julio de 2023
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Respuesta de Mysteryboxshop

Hi Michael, Thank you for this feedback. Please, do contact us to help you resolve this.
at info@mysteryboxshop.com.

Valorada con 5 estrellas sobre 5

Oh my god the best mystery box I've…

Oh my god the best mystery box I've ever had. I was blown away with everything in the box and how much there was. I only ordered a 30 pound box but there was clearly over 70 pounds worth in there and all quality stuff. Not like some ive opened and there really isn't much in there. Even my son commented how good it was. Can't wait to order again. Fantastic company

2 de julio de 2023
Opinión espontánea
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Respuesta de Mysteryboxshop

Thank you, Jayne. We are delighted that you liked your mystery box and look forward to serving you again.

Valorada con 4 estrellas sobre 5

Got what I expected

26 de mayo de 2023
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Respuesta de Mysteryboxshop

Hi Pen, Thank you for this review. It was great to chat with you and go through the items with you. It's good to learn that you all had a lot of fun with the surprise mystery box.

Valorada con 3 estrellas sobre 5

Delivered fast but contents not the value at all

Delivered in 3 days which was good.
The contents were not £60 worth though. Ordered the £30 box which then means £60 worth of product. Searched all products online using their highest value and didn’t even get close, was a shame. Good idea but £30 box not worth it.

8 de junio de 2023
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Respuesta de Mysteryboxshop

Hi Craig, I'm happy to discuss this with you and I've tried to contact you repeatedly. Can you please, contact us and we can look into this for you? Huge thanks in advance.

Valorada con 5 estrellas sobre 5

I had a very good experience with mystery box and my partner's birthday

I had a very good experience with this company they even rang me to confirm what I wanted and didn't want for my partner's b-day present. They did ring me in her birthday but it arrived the next day at no extra cost. As for the box I'd like tape that's like Amazon paper based so easy to recycle. But other than that no complaints. The contents was so much far more than I expected. The contents was all quality stuff and so much . They say twice the value but after a quick bit of research it was way more for £30 my partner got well over £100 worth of stuff and all things she likes even some quality nail products so she could pamper herself. Plus so much more. Face masks,nail products from nails,polishes,files,a electric buffer,also make-up brush cleaner something she'd been thinking about getting. I can honestly say it was well worth it and if your box was like my partner's you won't be disappointed. If you're struggling at Christmas. Get a box split it all up and you'll be able to gift to so many family and friends 🫶👌😉👍💪🌟🤗

1 de junio de 2023
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Respuesta de Mysteryboxshop

Thank you, for this very generous review. That's a superb idea, to buy a mystery box and some smaller boxes and gift the items away! We love it. Thank you for your custom and we hope to serve you again.

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