Mytaxe Opiniones 

1346
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

They have made changes to my bookings last minute. Had to remain behind whilst my family went to Birmingham alone because of their mess. They made me pay for an extra vehicle because they had initiall... Ver más

Valorada con 4 estrellas sobre 5

The taxi service was great but booking was messy and time consuming. The site is not user friendly. Several phone calls eventually seemed to work, but in the meantime my credit card was blocked, due ‘... Ver más

Valorada con 5 estrellas sobre 5

We booked drop off and pick up from Luton airport. The service and communication was great and it was much cheaper than leaving our car in a long term car park.

Valorada con 5 estrellas sobre 5

We've used Mytaxe several times on our trips to the UK. As soon as we make a reservation, the communication is timely and clear. The drivers are always prompt and courteous, reaching out with texts an... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de taxis

Información proporcionada por diversas fuentes externas

We have now claimed this business and reviews we had earlier couldn't be confirmed as legitimate. We were unaware that we can also request reviews from our thousands of happy customers. About us: We pride to bring in the best deals to and from all London airport transfers quotations. Be it airport ((Heathrow, Gatwick, Stansted, Luton, Southend, Birmingham, Manchester, Bath, Bristol, etc), seaport (New Haven, Ramsgate, Weymouth, Southampton, Harwich, Dover, Plymouth, Portsmouth etc) any destination across UK, our platform has best deals from recognized service providers. Visit us to get the best deals on minicabs and private hires. Support rendered 24*7 via call, chat, and email.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 16% de las opiniones negativas

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3,8

Todas las opiniones

(1346)

89 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very curtious

Very curtious. Good communication advising us of ETA and steady driver getting elderly man home in one piece

Thank you

13 de octubre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Driver was on time and had excellent…

Driver was on time and had excellent communication as our flight was delayed. He was really friendly and helpful however, the car was really smelly. It smelled really strongly of stale cigarettes and cheap body spray, like he’d sprayed Linx or something to cover up the smell of the stale smoke. It was so bad it made us feel sick.

The car was also really warm but the air conditioning was broken so we had to wind down the windows but it was also raining so that wasn’t ideal, although it did help with the smell.

21 de septiembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

A little disappointed

A little disappointed. On both trips the drivers were late, 40 minutes late on the return journey. The arrival journey was okay and the driver was friendly. We chatted for most of the way. The driver on the return journey would not talk to me. He told me to sit in the back and, although I tried to make a conversation, he never spoke a word for the entire three hours journey until we approached the airport when he asked which terminal I needed. When I got out he did wish me a safe journey but usually I get friendly drivers so, yes. I was a little disappointed

22 de septiembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Never again

Lot of difficulties making the booking. Language barrier part of the issue. Suggest if you are in England you have some one who understands English making the booking. Phone calls and multiple emails to sort the booking.

Driver showed up 40 minutes late for the pick up. On a Sunday morning?

We noticed him nodding off on the drive.

We had made it clear we would be paying by credit card but driver was surprised and looking for cash. GBP 375 each way.

Driver on his phone most of the time. Dropped his phone while on the highway and we had to stop for him to retrieve it. Then he continued texting on his phone while we were stopped waiting for him to finish.

Made a rest stop and had to wait again for the driver 15 minutes before he returned. Again on his phone.

His time was more important than ours apparently

Never again.

29 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst experience ever

Worst experience ever!
I had a quote from them in writing (!) and when I was about to book, luckily I double checked the details… all was right except the price!!! They wanted 50% more for the trip than quoted, unbelievable!! Will never ever use them!

1 de octubre de 2024
Opinión espontánea
Logotipo de Mytaxe

Respuesta de Mytaxe

Can you please give me your reference id or email id please. we will check and revert you. And can you please explain the trip details please. we don't have your details and can you please check which taxi firm you have checked .

Valorada con 5 estrellas sobre 5

Safe and Comfortable Ride

MyTaxe.uk offered the cheapest fare for a ride from Heathrow to North Wales. Extremely convenient and reliable taxi service for long-distance rides. The booking process was straightforward with easy online access and upfront pricing. Sophie from MyTaxe was very professional, courteous, and knowledgeable. Her detailed update in Whatsapp helped a lot. The vehicle was clean and well-maintained. Punctuality is another strong point as the driver was already waiting to pick from airport. Overall, they provide good service with value for money, especially for travelers looking for a hassle-free, private transfer option.

17 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mircea Constantin was an impeccable…

Mircea Constantin was an impeccable driver and excellent at service! Wow! He was also extremely hands-on and very helpful. I can’t recommend him enough. Great service and timely response from the team as well. Everything was SEAMLESS!
10000/10 !

9 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst travel company

Worst travel company, even the driver didn't recommend them. They refused to provide invoice or VAT number, which is consumer's right by law. Also there are many fake reviews and they are actually based in India, not in the UK.

3 de agosto de 2024
Opinión espontánea
Logotipo de Mytaxe

Respuesta de Mytaxe

Thank you for sharing your concerns. We sincerely regret that your experience with our service did not meet your expectations and appreciate the opportunity to address the issues you raised.

Invoice and VAT Number
Regarding VAT, we would like to clarify that all payments for fares are made directly to the service provider (the driver). If the provider is not VAT-registered due to not meeting the VAT threshold, VAT is not applicable, and therefore, we do not charge or include VAT on the fare. However, we can provide a receipt for the payment made. Please email info@mytaxe.uk with your booking details, and we will assist you further.

Driver’s Recommendation
We strive to ensure that our drivers reflect the values and professionalism of our service. Any feedback from a driver that may have caused you concern will be thoroughly investigated, and we will take the necessary steps to address the situation.

Company Location
While MyTaxe operates in the UK, we do have a support team abroad to enhance our operational efficiency. We are committed to maintaining high service standards for our UK customers and regret any misunderstanding regarding our business structure.

Fake Reviews
We assure you that all reviews, both positive and negative, come from genuine customer experiences. Feedback like yours is invaluable in helping us identify areas of improvement.

We deeply regret the inconvenience you experienced and are committed to addressing your concerns. Please contact us at info@mytaxe.uk with your booking details so we can investigate further and work to make things right.

Valorada con 5 estrellas sobre 5

I recently had the pleasure of…

I recently had the pleasure of experiencing exceptional service from Mircea Constantine. He ensured my ride was comfortable and that I stayed well-hydrated throughout the long journey. Mircea was incredibly kind and went above and beyond by helping me with my heavy luggage, even carrying it up three flights of stairs to my new place, which he didn’t have to do. His kindness and professionalism made a stressful moving day much easier. I had a very positive experience, and I highly recommend him.

30 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really good service

Really good service. Even my flight was late n when I need help to come out on meeting point the driver came n helped me . Great service.

26 de julio de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

I needed a taxi from Heathrow to…

I needed a taxi from Heathrow to Hampshire in the UK. I booked the same day. When I arrived there had been a problem with the driver so there was a delay of about 30-40 minutes at Heathrow until the stand-in driver could get there. Then very smooth - nice driver.

24 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

seriously amazing service

amazing service, I called to confirm and they answered the call saying my name and they knew all about my booking without me having to mention reference number etc. Very, very slick and professional service which is just what you need sometimes!
And the driver we got should be on a cat walk lol, very nice driver indeed!!

24 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Driver was prompt, pleasant and the vehicle was immaculate. Very happy customer. This is the 3rd time I've used them.

21 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Service

Fantastic Service - Straight from booking, Website easy to navigate - Confirmation & Text from the driver confirming date and time for collection - My driver Waleed was amazing, talked for over 2 hours all the way to the destination - My first long distance taxi booking - Five stars from me for mytaxe.uk and my driver Waleed...... Thank you

22 de julio de 2024
Opinión espontánea

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