My Waggle Opiniones 

I really wanted to like my Waggle products but have been continually disappointed. My first temp monitor was faulty and never worked. Waggle replaced it and my second one has continually had issues. The monitor stops updating regularly and does not update if the battery is below 25% even if manually refreshed. It might as well be out of battery if it stops reporting at that point as it is useless without the reporting capability. Customer service is not helpful. They keep insisting that they will reset the monitor and oh it will work this time and it never does. I have repeatedly asked them for a refund as the products do not work and I will not put my pets’ lives in the hands of such an unreliable product. They won’t refund me because they insist that their resets will fix the problem. It’s also useless if every time I want to check on my pet I need customer service to reset the product.

I had significant difficulty getting the monitor to connect, even after warranty replacement. Now, it is working great. The customer service reps were very helpful and prompt in addressing/escalating issues. Best contact is by email, so it might take 24 hours to get a first response. Overall, I'm happy with the product and service, just wish the process had been smoother and problem-free.

I have had the Waggle Pet Monitor for many years. We are part time RV'ers with 2 pups. I never regret the purchase. I have found that it's mostly accurate with the temperature. It may be off by a degree or two but it's right in the ball park. I will always worry about my fur babies unless they are with us but Waggle gives me a few hours of piece of mind when we go out without them.

We recently purchased a Waggle camera and it is a great device, suits our needs perfectly. It was easy to set up, simple to use and the app is seamless. The prices for the camera and the subscription service are very reasonable compared to other options we explored. I needed to contact customer service after erroneouslu setting up 2 user ids and they responded quickly, communicated clearly and were very kind. I highly recommend Waggle and it's products

So far the temperature monitor is working while camping. I just bought the waggle 4g camera but I haven’t set it up yet. I wish the camera plan was 1/2 a year, we don’t camp for a full year.

Update: The company has reached out to me and offered to send me a new one. I appreciated it, and they won me back. I am updating it to 4 stars as my initial interaction with customer service deducts a star. Josh followed up to make sure I was taken care of.

Purchased waggle but can't even use it because I never received it. Lasership, being lasership, claimed to have delivered my package, but I never received it. They've delivered my package to wrong places and they never show any proof of delivery. At least, FedEx or UPS would show a photo of where they dropped it off for proof.

Looking at some of these other reviews, it looks like Waggle stops helping after shipment/they got their money. For all of the online ordering I've done, Waggle has been the only company that I have not received my item/service or at least attempted to help me out. I wouldn't have mind reordering and paying again, but they just replied back, "Sorry, courier said they delivered it, we can't do anything about it" makes me feel like they didn't even try to help. No accountability by courier service and company.

Comparing it to an experience I had where Fabletics used lasership and I never received my order. They reshipped another shipment and used UPS and I received my items just fine. With over 1 million packages stolen a day, you would think a company would insure it's package to make sure it gets to it's customer. But, that just goes to show you what type of company Waggle is.

Waggle customer service is great I have always had response by next day and they always are helpful and answer questions and solve any problems I think the pet monitor is great keeps my husky safe Jackie

I have only had this monitor for about 3 months. I have had to reach out to customer service at least 4 times. Today the monitor is not working because it has a 'low network' and customer service is not answering even though it states that they are there for another 3 hours. I have left voice messages, used their AI message and nothing. Complete waste of money since I got this for the sole purpose of using it on this trip and I can't even use it.

I have been trying to get a working pet monitor for 2 months. I am paying a subscription that is useless because the monitor isn’t accurate on the temperature and the GPS is stuck in the same place since January of 2025, it is now August of 2025. They have given me the run around, which has not solved the problems. Don’t waste your money.

The device does report temperature and humidity, but only on the hour, and there's no way to get an update between standard reporting times.

Customer service is hideous. I've called 10 times today, and every time the message says no one is available to take my call. Then someone attempted to call me back, but the phone number came through as possible spam, so my Verizon service blocked it. I called back within 2 minutes of receiving a voice mail, but still got the message that nobody was available to take my call. Email messages and boilerplate and don't address the issue I was asking about. The FAQ says to go to Profile on the app and select My Plan to change or cancel the monthly subscription, but there's no My Plan tab in Profile or anywhere else on the app.

I am concerned that this is all a scam.

I would give 0 stars if I could. Absolutely awful service. My monitor was 14 months old and it no longer reports to my phone. I tried to speak to customer service and they are terrible. They said its not reporting you should buy a new monitor. Are you insane. I paid 400 dollars for a monitor and at barely a year old I have to buy another one. Absolutely not. Then they say okay we will send you a new one and when I get it its not even the same model its the old cheap lite model. Seriously do not recommend unless you like to throw away money. Mediocre monitor and terrible customer service

The wireless transmitter is low quality on the RV model, too many other options exist with either mainstream camera companies you already do business with like Google, nest, Amazon etc or specific RV companies like Tadi Brothers. You can have great Bluetooth and cellular coverage for dozens of devices and the waggle camera will still freeze up.

I have had the same experience as other people have had with Customer Service
My pet passed away and I did not need the camera or the temperature control and have reached out several times and I have not heard anything except an automated email every time you call the telephone number for Customer Service. No one is available. I’ll leave a message and no one calls me back.

When I bought this last year they were quick to help me out. Now no one ever answers the phone. You have to leave your name and number and they MAY get back to you in three hours if you’re lucky. Who has that much time to waste waiting for them to call back! Then the guy could not wait to get off the phone and was no help at all

If I could give zero stars, I would it has been nothing but a pain in the butt since I started a plan with waggle. The idea is great, but the customer service is the worst ever. They double charged me and apparently they believe I have two devices.
I had trouble with one device and it was sent back, but apparently they don’t have a record of it because they’re charging me for two. I’m sure all of their customer service is outsourced. You never get to speak with anybody you have to wait and hopefully somebody gets back to you and they don’t know what’s going on.

Customer service is awful. You can NEVER speak with anybody. I’m sure everything is outsourced. I beg you don’t walk away from this company but run away from them.!

I purchase the pet monitor and camera for our RV and they shipped it to an address I no longer live at and couldn't even tell you what that address was. I never received the product and emailed customer support and they sent back a picture of where it was delivered which was my old address. I responded to their email with my correct address and 2 pictures of what my mailboxes look like and all Stan Burke/Sr Executive -Customer Delight said was I have to follow up with their shipping company LaserShip. He did not give any details on how to get my package. There are a lot of businesses out there that would have made this right but not My Waggle Pet Monitor. I am out $201.00 because this company won't make it right. I will find a different product to use and will not ever give this company any of my business.

Product works as expected. I had difficulty setting up and getting a live person, thus the 4 out of 5. Thru persistence I got hold of Stan who walked me through set up like the pro that he is. Many thanks to Stan, and on to the dog show

Shoes didn’t fit either of my pups properly. I messaged quick to respond however when I asked if I could return them as they weren’t suitable didn’t receive a response back.
Expensive waste of money.

Product doesn't work AND they bribe their customers for 5 stars. I purchased in June and bought the annual subscription. I received my Waggle and immediately I started having issues with it. It took me weeks to get in contact with someone. Once I did, they sent me a new device and offered me a camera in return for 5 stars. Me, being the cheap person I am, opted for the free camera & gave me review. I had everything set up and working for a few months but I didn't notice it until recently but it was completely broken for about 4-5 months. I've been stationary at home & with my dog all the time so the notifications not going off didn't raise a red flag to me. I reported this to Waggle... again they took awhile to respond. I demanded a refund and they keep pushing to send me a new device. I'm nomadic and on the road 24/7 now and I told them that. I happened to be in a stationary place for a few days and told them if they were to send it to me, it would need to arrive by a Friday. They asked for my address and assured they would send it to me. Friday I get an email from them asking me what my new address is. They clearly only care about trying to keep the money they tried to practically scam out of their customers.

You need to return the find my RV direction capability . That is reason for 3 star review