I had seen and tried this massage chair at a friend's house. Although it was well priced, I ordered one. It arrived earlier than anticipated, delivered by an efficient and polite team. Unfortunately i... Ver más
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Consulta las opiniones de los clientes
Great massage chairs. We initially wanted to buy a weyron chair but Naipo is far superior - especially in terms of price. We were worried a little as another profile on trustpilot has bad reviews - it... Ver más
La empresa ha respondido
I wrote a review about my massage chair was broken within a year on Aug 2023,you can see my back my review.Then a customer service sent me back an email on Nov 2023 and said they can’t fix and can rep... Ver más
by far the best brand for massage chairs. ive first experienced them in germany where theyre wildly popular and used by universities. only their initial logistics partner in the uk was bad. the produc... Ver más
Información sobre la empresa
- Tienda de insumos para masajes
- Tienda de electrodomésticos
- Proveedor de equipamiento eléctrico
- Proveedor de equipamiento médico
- Programa de bienestar
Escrito por la empresa
Welcome to the Trustpilot page for NAIPO UK, your trusted destination for superior massage and wellness solutions! NAIPO is an award-winning brand specialising in innovative health and wellness products, including our highly acclaimed massage chairs. With more than 20 locations across Europe and the UK, we are committed to enhancing your wellbeing through affordable, high-quality relaxation and comfort solutions. As a leader in the UK wellness industry, we offer a diverse portfolio of products. Our range includes not just state-of-the-art massage chairs but also handheld massagers, foot massagers, and a wealth of other products designed to help you relax and rejuvenate. Our commitment to quality, innovation, and customer satisfaction is second to none, and this has been recognised through the various awards we've been honoured to receive. Our direct shipping from within the UK ensures speedy delivery and impeccable customer service. At NAIPO UK, we appreciate and value the trust our customers place in us. We're dedicated to fostering open and transparent communication through this Trustpilot page. We highly value your feedback and use it to continually refine our products and services to offer an ever-improving customer experience. Our responsive customer service team is always ready to resolve any issues or answer any questions you might have. We strive to ensure your experience with NAIPO UK is exceptional from start to finish. If you've had an experience with NAIPO UK, we welcome you to leave a review. Sharing your experience will help others learn more about our commitment to quality and service. Thank you for choosing NAIPO, where we are not just promoting products, but a healthier, more relaxed lifestyle. Stay relaxed and revitalised with NAIPO UK! Best Wishes, The NAIPO Team
Información de contacto
Alemania
- naipo.co.uk
4,0
Muy bueno
42 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Fast shipping and nice product
Fast shipping and nice product! I have bought a foot massage equipment and it’s very comfortable and relaxing
12 de diciembre de 2023
Opinión espontánea
Very very bad shoppingg experience
So many mistakes! Wrong address, late delivery!
22 de noviembre de 2023
Terrible company
Terrible company. DO NOT BUY FROM THEM!! I bought a chair the currier said he left it outside of my house what’s a lie and I have cctv to prove. I have been trying to contact the company since and they don’t reply what so ever. It now has been 3 weeks since I contacted them regards my issue and still have no answer so now I will challenge it thought my credit card company. TERRIBLE TERRIBLE COMPANY.
17 de noviembre de 2023
No response from customer service to…
No response from customer service to cancel order two days before it was shipped, then no response regarding returning item apart from a vague email with no reference numbers or return label as stated in your return policy.
Still waiting for a reply days later.
Poor customer service.
3 de octubre de 2023
I have made an order and pay the money…
I have made an order and pay the money and I haven’t received my order yet . Where is my money?
Where is my order?
I have been waiting one months.
No order coming. You’re stealing my money.
Please refund my money.
You are a scam.
1 de octubre de 2023
I was worried first because another…
I was worried first because another site on trustpilot with a similar name has pretty bad reviews (Naipo care) Turns out it’s a different business not related to them. Seemingly a business partner who cannot handle the support in their USA business.Anyways, I’ve tested a few chairs directly in Germany and also the uk as I reside in both countries. Have to admit that a lower priced model of NAIPO didn’t met my expectations as it was missing functionality I really liked (zero gravity). Fast forward, I’ve tested chairs from weyron, Osim and others but decided for naipos model p a350 as it’s price is far lower but it also seemingly offers better quality (idk how) and the same or better functionality. Shipping took just 3 days and directly from the uk. Only thing missing are more showrooms in the uk but they assured me that more are coming. Overall great experience for someone who was looking for a decent chair for a little more than 10 months. Cheers
25 de agosto de 2023
Opinión espontánea
wonderful…
I had an absolutely wonderful experience with the Naipo massage chair! It's been a game-changer in terms of relaxation and comfort. The various massage settings are incredibly soothing and customizable to suit individual preferences.
20 de agosto de 2023
Opinión espontánea
Excellent
I ordered a massage chair because of my back pain, and it was the best decision I have ever made. I use my massage chair almost every day, and the quality of my life has increased a lot since then, I can definitely recommend it.
19 de agosto de 2023
Opinión espontánea
Quality is the best on the market. Love it!
Absolutely love their products!
21 de agosto de 2023
Opinión espontánea
Respuesta de NAIPO.co.uk
Dear Valued Customer,
We can't thank you enough for the kind words about our NAIPO brand. Your positive feedback truly motivates us to strive for excellence in both our products and our service.
It’s always a pleasure to hear that we've succeeded in making our customers happy. Your satisfaction is our greatest reward, and your recommendation means the world to us.
If you have friends or family who could benefit from our products, we would be more than delighted to assist them.
Should you need any further assistance or have any questions in the future, please do not hesitate to reach out.
Thank you once again for your support and trust in NAIPO. We look forward to serving you again soon!
Best regards,
The NAIPO Team
Fantastic Massage Gun!
I recently purchased the Naipo massage gun from NAIPO.co.uk and I couldn't be happier with my purchase. This massage gun has truly exceeded my expectations in every way.
1 de agosto de 2023
Opinión espontánea
Respuesta de NAIPO.co.uk
Dear Valued Customer,
We can't thank you enough for the kind words about our NAIPO brand. Your positive feedback truly motivates us to strive for excellence in both our products and our service.
It’s always a pleasure to hear that we've succeeded in making our customers happy. Your satisfaction is our greatest reward, and your recommendation means the world to us.
If you have friends or family who could benefit from our products, we would be more than delighted to assist them.
Should you need any further assistance or have any questions in the future, please do not hesitate to reach out.
Thank you once again for your support and trust in NAIPO. We look forward to serving you again soon!
Best regards,
The NAIPO Team
Great massage chairs
Great massage chairs. We initially wanted to buy a weyron chair but Naipo is far superior - especially in terms of price. We were worried a little as another profile on trustpilot has bad reviews - it’s called ‘NAIPO care’ but it’s a different business. Has nothing to do with their UK operation.
3 de agosto de 2023
Opinión espontánea
Respuesta de NAIPO.co.uk
Dear Valued Customer,
We can't thank you enough for the kind words about our NAIPO brand. Your positive feedback truly motivates us to strive for excellence in both our products and our service.
It’s always a pleasure to hear that we've succeeded in making our customers happy. Your satisfaction is our greatest reward, and your recommendation means the world to us.
If you have friends or family who could benefit from our products, we would be more than delighted to assist them.
Should you need any further assistance or have any questions in the future, please do not hesitate to reach out.
Thank you once again for your support and trust in NAIPO. We look forward to serving you again soon!
Best regards,
The NAIPO Team
It is almost 3 weeks and I have still…
It is almost 3 weeks and I have still not received my order. I have tried phoning and emailing your team for an update but had no response.
11 de julio de 2023
Respuesta de NAIPO.co.uk
Dear Megan Howe,
I'm deeply sorry to hear about the inconvenience you've been experiencing regarding your order and the lack of communication from our side. I can understand how frustrating it must be to not have received your order yet and also to have your queries go unanswered.
We discovered a technical issue with our support email which was listed on our website incorrectly. Unfortunately, this caused a delay in handling your requests. I sincerely apologize for this oversight and assure you that it has now been rectified.
The correct support email addresses are support-en@mustbuy.eu. Please feel free to write to us using either of these addresses, in English language, and we will be more than happy to assist you.
As for your order, we're looking into it urgently to identify the cause of the delay and resolve it. We will provide an update on the status of your order as soon as possible.
Thank you for your patience and understanding. We highly appreciate your support and aim to rectify this situation promptly.
Best regards
Really good machine
Really good machine. Very much worth the price! I have two chairs now.
11 de julio de 2023
Respuesta de NAIPO.co.uk
Dear Valued Customer,
We can't thank you enough for the kind words about our NAIPO brand. Your positive feedback truly motivates us to strive for excellence in both our products and our service.
It’s always a pleasure to hear that we've succeeded in making our customers happy. Your satisfaction is our greatest reward, and your recommendation means the world to us.
If you have friends or family who could benefit from our products, we would be more than delighted to assist them.
Should you need any further assistance or have any questions in the future, please do not hesitate to reach out.
Thank you once again for your support and trust in NAIPO. We look forward to serving you again soon!
Best regards,
The NAIPO Team
Excellent massage chair
Excellent massage chair! truly value for money. Beautiful outlook and perfectly function. Have recommended to lots of my friends.
21 de mayo de 2023
Respuesta de NAIPO.co.uk
Dear Valued Customer,
We can't thank you enough for the kind words about our NAIPO brand. Your positive feedback truly motivates us to strive for excellence in both our products and our service.
It’s always a pleasure to hear that we've succeeded in making our customers happy. Your satisfaction is our greatest reward, and your recommendation means the world to us.
If you have friends or family who could benefit from our products, we would be more than delighted to assist them.
Should you need any further assistance or have any questions in the future, please do not hesitate to reach out.
Thank you once again for your support and trust in NAIPO. We look forward to serving you again soon!
Best regards,
The NAIPO Team
Naipo Neck and Back Massager with Heat Shiatsu Massage Pillow
Bought the back and shoulder massager for a friend as he has back problems. We already have one, so I knew the product was of good quality and works well on your back. The item arrived very quickly after ordering!
14 de junio de 2023
Respuesta de NAIPO.co.uk
Dear Valued Customer,
We can't thank you enough for the kind words about our NAIPO brand. Your positive feedback truly motivates us to strive for excellence in both our products and our service.
It’s always a pleasure to hear that we've succeeded in making our customers happy. Your satisfaction is our greatest reward, and your recommendation means the world to us.
If you have friends or family who could benefit from our products, we would be more than delighted to assist them.
Should you need any further assistance or have any questions in the future, please do not hesitate to reach out.
Thank you once again for your support and trust in NAIPO. We look forward to serving you again soon!
Best regards,
The NAIPO Team
Respuesta de NAIPO.co.uk
Dear Valued Customer,
We can't thank you enough for the kind words about our NAIPO brand. Your positive feedback truly motivates us to strive for excellence in both our products and our service.
It’s always a pleasure to hear that we've succeeded in making our customers happy. Your satisfaction is our greatest reward, and your recommendation means the world to us.
If you have friends or family who could benefit from our products, we would be more than delighted to assist them.
Should you need any further assistance or have any questions in the future, please do not hesitate to reach out.
Thank you once again for your support and trust in NAIPO. We look forward to serving you again soon!
Best regards,
The NAIPO Team
paiement effectué mais Collis non reçu
J'ai effectué un achat chez vous .. j'ai été redirigé vers le paiement.. j'ai payé.. j'ai reçu un numéro de tracking (qui ne fonctionne pas)
J'ai écrit par mail mais sans succès
29,99£ que vous avez reçu
21 de junio de 2023
Respuesta de NAIPO.co.uk
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced.
We assure you that all of our tracking numbers are meticulously generated and valid. For an accurate update on your order, we suggest copying and pasting the provided tracking number directly into the tracking software to avoid any discrepancies.
We have made efforts to connect with you via email to address your concerns, but unfortunately, we have not received a response. We understand that communication may sometimes get missed and we're eager to rectify the situation.
We are more than happy to provide further assistance on how to properly utilize the tracking number or address any other concerns you may have.
You are always welcome to reach out to us directly at our email: support-en@mustbuy.eu
We greatly value your input and your satisfaction is our highest priority. We look forward to hearing from you and making this right.
Best regards,
The NAIPO Team
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