Namco Pools Opiniones 

Just after we headed into February of this year, I noticed I had a serious problem with the new pool I bought from Namco. The liner had separated at the base, causing a loss of all the water in the pool. I contacted Namco representative Lynne, and together we began to tackle the problem. As the spring progressed we were able to verify the liner had a problem. The Namco team then directed me how to proceed, and by the time all the snow had melted, I was on the schedule for repair and liner replacement. In late may, the repair team was on scene. They quickly and efficiently replaced the liner which Swimline and Namco fully stood behind. This is a rare condition these days. The pool is now fully functional and repaired with a superior liner than what was there originally. This in my opinion is what any pool company should be like, the strive for excellence. My sincere thanks and appreciation go out to Namco and all their staff as I would not hesitate to do business with them again!

I purchased a waterways filter and the same thing happened as last time the hard pipe provided by the manufacturer is bigger than the adapter going into the filter head and shots water out no matter how many clamps you use. Absolutely pathetic this hasn't been corrected its a known issue !! Taking all the time setting things up and then dealing with this in the end is so frustrating and easily avoidable if the company cares about making a good product and Namco selling a good product.

We had the pleasure to meet Andrew Fortin when we visited the Salem NH store. He was very friendly, knowledgeable and extremely helpful! He took the time (and patience) to answer all of our questions and show us the differences and features of the products and services we were interested in. He went above and beyond to to help us and make sure we understood, and were satisfied our concerns were answered, so we could make a well informed decision. I would highly recommend the Salem store and tell you to definitely ask for Andrew!
Lisa T.

I purchased a Synergy Aluminum pool in 2018 based on the claim of a 30-year guarantee. Unfortunately, by year 7, the base of the pool wall is already rotting. The proposed warranty “coverage” only offers 50% toward a replacement wall, while I’m still responsible for shipping and tariff costs. Very disappointing for a product marketed for long-term durability and backed by a so-called guarantee.

To make matters worse, I had to reinforce the base from the inside just to maintain the integrity of the pool. This is not the level of quality or support we expected from a premium product.

Lynne and Karen the senior operations manager and customer service rep were FANTASTIC! I had a terrible in store experience and they were able to take care of me and were so sweet and helpful. I appreciate it so much

Karen Sievel was so wonderful we had an issue time wish with the delivery of the pool and she worked extremely hard to resolve the problem she should be considered a excellent asset to your company I cant say enough about her professional and kindness

I needed a replacement pool, and put out a Facebook post in the Nashua Reaidents page for any recommendations. Andrew Fortin at Namco Pools was recommended and he reached out to me immediately. He walked me through the entire process, laid out all the options for me, and answered all my questions (which were many and often). He was professional and helpful from start to finish.

Update to previous post. Karen from Namco corporate customer service reached out to resolve the issue. She asked for pictures of the liner and damage and said they wanted to make it right. After sending the pictures she responded back that they were offering a new liner and 1/2 off installation. She also ordered a new skimmer. The liner and skimmer arrived faster than Karen said it would take. Fred from PBeach came out yesterday and after assessing the situation contacted Namco about the state of the pool, Namco approved to cover them taking the pool apart, repairing the site, re-leveling and reinstalling the pool, they were here until after dark. The new liner is in and awaiting water delivery today. Karen in the corporate office was amazing to deal with, responsive, courteous and professional. Joanna at PBeach who is the scheduler was friendly and worked hard to get us on the calendar quickly. We are very happy with the resolution to this situation and are thankful that Namco made it right.
Previous 1 star review:
We purchased a 27 ft round manhattan pool in September 2020. Pool was installed by namco installer precision home enhancements Steve Ragucci in May of 2021. We have had nothing but problems since. After water was delivered we noticed a large crater in the pool bottom. The next spring when we opened the pool there was another crater on the opposite side of the pool exposing the paver holding the upright and making a hole in the liner. After contacting Namco and informing them I was directed to the installer. Steve and his wife came out and said it wasn’t a problem with the install it was a rodent problem. They took no responsibility for the damage and charged me 1500.00 to fix it. We had to fully drain the pool so they could pull the liner, repair/fill in the bottom of the pool and reinstall the liner. The very next summer we had another crater two uprights to the left of the previous one. Now the entire bottom far side has blown out at the seam. The paver holding the upright was washed away along with all the sand that was used under the pool. We had a pool professional with 40 years of experience come out to give us a quote on correcting the problem and he advised that the reason for the liner failure was improper installation. The pool is not level. They did not proper cove the the bottom. The pressure on the seam eventually caused it to separate and fail. When we originally complained about the installer the first year they sent the installer to determine if they were at fault, of course the installer blamed anything else. Who would admit they did a bad job? I will never go to Namco again and I would never recommend them to anyone. Lynne at the corporate office is rude and not helpful at all. When I said this was a problem with install she yelled at me that it was not. If it was an install issue it would have failed the first year. It did fail the first year, and the second and the third and now after the 5th. Side note. Namco no longer uses this installer because of the many many customer complaints.

I went from Boylston to Namco today to buy several items for my hot tub which I purchased there. Unfortunately they no longer allow dogs in the store and it was too hot to leave her in the car. I loved the staff that used to be there and they welcomed my dog but whoever was in the store today was very negative. Left empty handed and will buy my supplies elsewhere from now on.

Despite a few setbacks related to scheduling for and with the installation (not NAMCO's fault), the above ground oval pool NAMCO sold me was installed yesterday. The pool is beautiful, and I appreciate NAMCO extending a 40 percent discount, which allowed me to have a high-quality Atlantis pool to enjoy at a reasonable price. Both Lynne (Customer Service Manager) and Robert (Installation Manager) were attentive and responsive during the course of the various scheduling and installation episodes, and expedited the installation to my satisfaction. They were both very professional, patient, and truly engaged. Kudos to them and NAMCO for coming through for me! - V. Ramos, Hamden CT

I went into Namco in Rocky Hill to look for a patio table as I heard they were discontinuing outdoor furniture. A sales associate named Conner came up to me and asked how he could help. After explaining what I was looking for and seeing what was available at Rocky Hill, Conner checked other stores for the table I was looking for (Madrid) and found one in the Southington store. He called the store and had them ring up the table and hold it for me until I could pick it up on Sunday. He also suggested other items that might go with the table. Now THAT'S CUSTOMER SERVICE!!! Far too many stores don't do anything to help you out & forget about going the extra mile! Conner is an example of what customer service SHOULD BE in all stores. I'll be back to Namco again!!!

Finding the items I was looking for at a reasonable price

Liner fell in in the middle of the winter Major mess heavy did not last even one season overpriced I don't know why but I'm very unhappy with this

The cost was fine however; the tool did not grip the lid so, it did not perform well. Unsure if I needed a different type.

We went to the NAMCO Pools in Auburn, MA and Mike and Joe helped us out. We were looking for patio furniture and appreciated how helpful they were in assisting us. They put a lot of effort in to finding what we needed and we are very happy with the selection!

You had what I needed, but the cost of shipping was way too high, and I never received a confirmation email. I was left not sure whether or not my order even went through.

I ordered the wrong set by mistake. But namco won’t let me swap it out.

Missing hardware. Wasted time

I live out of State now and

Pool products from Namco are of great quality. The only reason I give 4 stars is because shipping takes so long when ordering online even though you pay a shipping fee. These can use improvement.