Just after we headed into February of this year, I noticed I had a serious problem with the new pool I bought from Namco. The liner had separated at the base, causing a loss of all the water in the p... Ver más
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Consulta las opiniones de los clientes
I purchased a waterways filter and the same thing happened as last time the hard pipe provided by the manufacturer is bigger than the adapter going into the filter head and shots water out no matter h... Ver más
We had the pleasure to meet Andrew Fortin when we visited the Salem NH store. He was very friendly, knowledgeable and extremely helpful! He took the time (and patience) to answer all of our questions... Ver más
I needed a replacement pool, and put out a Facebook post in the Nashua Reaidents page for any recommendations. Andrew Fortin at Namco Pools was recommended and he reached out to me immediately. He wal... Ver más
Información sobre la empresa
Escrito por la empresa
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Información de contacto
30 Waterchase Dr, 06067, Rocky Hill, CT, Estados Unidos
- 866-762-3094
- namcopool.com
3,7
Medio
790 opiniones
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No ha contestado las opiniones negativas
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I ordered an 18x33 solar cover
I ordered an 18x33 solar cover. The solar cover is way too big, even though the box said 18x33. It is 36 feet long. I measured it with a tape measure.
Disappointed
9 de junio de 2024
not pleased
It would have been nice to have a shutoff switch on
the motor. I've dealt a lot Namco over years, but this is the one time not totally satisfied.
14 de mayo de 2024
Poor Corporate Customer service and relations!
We are experiencing an issue with the liner (seam separation), the local store we purchased the pool from has been great and helpful. In speaking to Lynn from corporate customer service, who was rude, condescending, and un-appathetic. I am very disheartened with our experience and based on our experience with corporate customer service Lynn will likely refer friends and family to other local pool companies as I would never want another person to ever have an experience like this.
The only reason I gave it a one star is because of the local store (Swansea, MA) manager's and staff's willingness to go above and beyond to try and rectify the situation and make us whole.
29 de abril de 2024
Opinión espontánea
Respuesta de Namco Pools
Hi James, thank you for sharing your feedback with us. We're truly sorry to hear about the challenges you experienced with our corporate customer service. Your experience is important to us, and we will address this matter internally to ensure it doesn't happen again. We appreciate your loyalty to our local store in Swansea, MA.
No hassle return
At the end of last year's season, I purchased a pool with all the trimmings. This year, as I'm getting everything set up, I discovered there were a lot of town rules about how & where I could position my new gas heater for the pool. It was going to be such a bother that I decided to see if I could just return in & live with a solar cover. Michelle & Destiny in Poughkeepsie couldn't have been more helpful! They were able to accept the return (minus a restocking fee). This was a huge relief & much appreciated. They were great last year when I purchased everything & continue their undeniable customer satisfaction policy.
29 de marzo de 2024
Opinión espontánea
Respuesta de Namco Pools
Hi Toni! We're so glad to hear that Michelle & Destiny in Poughkeepsie were able to assist you with your pool heater return. We're always here to help make your experience as seamless as possible. Thank you for your kind words and for being a loyal customer!
Respuesta de Namco Pools
Hi Mark, thank you for taking the time to share your positive experience with us! We're thrilled to hear that we had the item you were searching for. If you ever need anything else, feel free to reach out. We appreciate your support!
Processing time could have been faster.
6 de marzo de 2024
Respuesta de Namco Pools
Hi Scott, thank you for your feedback. We appreciate your input on our processing time and will strive to improve in that area. Your satisfaction is important to us and we hope to provide a speedier experience for you in the future. Thank you for choosing our services.
Respuesta de Namco Pools
Hi Ted, thank you for your feedback! We're glad to hear that your order arrived on time and was packed well. We appreciate your business and hope to continue providing you with excellent service in the future. Let us know if there's anything else we can do for you.
You had the product I was looking for…
You had the product I was looking for and I found the website easy to use.
7 de noviembre de 2023
Respuesta de Namco Pools
Hi Stephen, thank you for taking the time to share your experience with us! We're thrilled to hear that you found the product you were looking for and that our website was user-friendly. If you have any other feedback or suggestions, please feel free to let us know.
I ordered a patio table and never got…
I ordered a patio table and never got it. I called twice and the person at the Springfield store told me they will get back to me and no one called me back.
I brought this item in October at the outdoor furniture sale. The table was not in stock and it was ordered and to be delivered home. I was charged over $1,000.
2 de octubre de 2023
Very friendly service cover was…
Very friendly service cover was delivered on time thank you for the great service 😄
21 de septiembre de 2023
FedEx kept busting my chemicals and…
FedEx kept busting my chemicals and namco did everything to make sure I got them the customer service is excellent
2 de agosto de 2023
Respuesta de Namco Pools
Hi Maxine, thank you for your glowing review! We're thrilled to hear that our customer service team went above and beyond to ensure you received your chemicals. Providing excellent customer service is our top priority. We appreciate your support and look forward to serving you again in the future.
Junk furniture
Purchased 4 different tables and 20 chairs from the enfield store, 2 days later it rained and the rust coming from from the furniture stained the new stamped concrete deck. I visited the store and spoke with Afrika she said to send in pictures to her email which I did, went down there after no contact back. Was given the number for customer service and called them, I spoke with Lynn who wasn't very helpfull other than to say call the manufacturer. So namco isn't standing behind what they sell that was only 3 days old.... terrible...
13 de agosto de 2023
Opinión espontánea
Respuesta de Namco Pools
Hi Ken, thank you for sharing your experience. We apologize for the inconvenience caused by the furniture. We take your feedback seriously and will address this issue with our team. Please be assured that we strive to provide excellent customer service and hope to have the chance to make it up to you in the future.
The price was good and they shipped my…
The price was good and they shipped my pool cover quickly. Everything was great.
7 de julio de 2023
Respuesta de Namco Pools
Hi Jonathan, thank you for your kind review! We're thrilled to hear that you were pleased with the price and fast shipping of your pool cover. If you have any more feedback or need assistance in the future, feel free to reach out.
Had what I was looking for.
27 de agosto de 2023
Respuesta de Namco Pools
Hi Thomas, thank you for your kind review! We're thrilled to hear that we had what you were looking for. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Professional and Accommodating
The price for the pool heater was the lowest I could find. The on-line ordering procedure was straight forward and convenient. I inquired about an expedited delivery, and I was answered immediately. I was told 7-10 days, but they would try to speed up the delivery. About one hour after I placed my order on-line, Namco called to inform me that I would receive the heater the next day (less than 24 hours).
The heater was actually delivered the following morning. The delivery personnel were polite and accommodating. Everyone I dealt with at Namco were professional, friendly and accommodating.
9 de agosto de 2023
Respuesta de Namco Pools
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our online ordering process and inside sales team. We pride ourselves on providing professional and friendly service and we are thrilled that our team was able to get you your product as quick as possible. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to helping you again in the future!
Namco Pools = Nightmare STAY AWAY BUYER BEWARE
Purchasing a Pool from Namco Pools has been a complete and utter nightmare from start to finish.
They refuse to do the right thing and are complete scam artists
6 de julio de 2023
Opinión espontánea
Respuesta de Namco Pools
Hi Matt, we're sorry to hear about your experience. We take customer satisfaction seriously and would like to address your concerns. Please reach out to our customer support team so we can assist you further. Thank you.
Can’t say enough good things about…
Can’t say enough good things about Karen and the team in customer service. She has gone over the top to get me a replacement part for our pool. And it wasn’t easy, she had to deal with different vendors on my behalf !!!
Thank you Karen and the whole team for making our oasis a happy place again, we’re very grateful. Have a well deserved wonderful weekend !!!
Cindy & Dan Fenton
31 de julio de 2023
Opinión espontánea
Respuesta de Namco Pools
Hi Cindy and Dan! Thank you for your kind words about Karen and our customer service team. We're thrilled that she went above and beyond to meet your needs and we're glad we could help make your pool a happy place again!
Quick delivery
8 de julio de 2023
Respuesta de Namco Pools
Thank you so much for your kind words, Barry! We're thrilled to hear that you found our delivery service to be quick. We strive to provide efficient and prompt service to all our valued customers. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!"
I ordered a hayward pump was told it…
I ordered a hayward pump was told it was going to be delivered yesterday. When it didn’t arrive I called and was told they are all out of stock and will not be getting anymore this season. Very disappointing and frustrating to say the least!
8 de julio de 2023
Respuesta de Namco Pools
Hi Jennifer, we apologize for the inconvenience and frustration caused and we understand how disappointing this must be for you. Our team is working diligently to resolve this issue and ensure better communication with our customers. We hope to get the chance to make it up to you in the future.
The product I bought is perfect
Namco was recommended to me so I'm looking at buying other products
3 de junio de 2023
Respuesta de Namco Pools
Hi Pedro! Thank you for considering Namco for your future purchases. We appreciate your trust in our brand and are thrilled to hear that we came highly recommended. If you have any questions or need assistance, feel free to reach out. We look forward to serving you in the future!
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