Just after we headed into February of this year, I noticed I had a serious problem with the new pool I bought from Namco. The liner had separated at the base, causing a loss of all the water in the p... Ver más
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Consulta las opiniones de los clientes
I purchased a waterways filter and the same thing happened as last time the hard pipe provided by the manufacturer is bigger than the adapter going into the filter head and shots water out no matter h... Ver más
We had the pleasure to meet Andrew Fortin when we visited the Salem NH store. He was very friendly, knowledgeable and extremely helpful! He took the time (and patience) to answer all of our questions... Ver más
I needed a replacement pool, and put out a Facebook post in the Nashua Reaidents page for any recommendations. Andrew Fortin at Namco Pools was recommended and he reached out to me immediately. He wal... Ver más
Información sobre la empresa
Escrito por la empresa
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Información de contacto
30 Waterchase Dr, 06067, Rocky Hill, CT, Estados Unidos
- 866-762-3094
- namcopool.com
3,7
Medio
790 opiniones
No consta que haya invitado a opinar recientemente
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No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
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Went to namco auburn ma needed a 22…
Went to namco auburn ma needed a 22 inch sand filter,but none in stock but Shawn found one in the Springfield store and picked it up for me.
28 de abril de 2023
Opinión espontánea
Respuesta de Namco Pools
Thank you for leaving us a review Bruce! We are so happy to hear that our Auburn store was able to track down the filter you needed and get it to you promptly. We look forward to seeing you in the future and we're here if you need anything!
5 star review for Salesman Rob
5 star review for Salesman Rob! Highly recommend!
24 de abril de 2023
Opinión espontánea
Respuesta de Namco Pools
Thank you for leaving us a review Linda! We're very happy to hear that Rob was able to help you out and we look forward to seeing you again!
No notice of delivery time
23 de abril de 2023
Always friendly and helpful at the…
Always friendly and helpful at the Westbrook/portland Maine area!
23 de abril de 2023
Respuesta de Namco Pools
Thank you for the great review David! We hope to see you again soon!
Order placed.
I placed my 1st online order. Very easy. Discount of $10 offered. Pleasant experience.
17 de abril de 2023
Respuesta de Namco Pools
Thank you for the review Joseph! We are glad you were able to redeem our coupon code and had a great experience shopping online with us!
Real fast delivery, getting excited for the new pool season!
Made the replacement pool liner purchase on Saturday morning. The pool liner was delivered the following Tuesday !!!!!!!!! We were shocked and surprised with the super fast delivery. I haven't installed the liner yet, and will write a follow up comment in the near future. Thank you Namco !!
8 de abril de 2023
Respuesta de Namco Pools
Thank you for leaving us a review Joseph! We are thrilled to hear how happy you are with your purchase and fast delivery. We look forward to hearing your product review and we are here if you need anything!
The sale of our pool with Joe was…
The sale of our pool with Joe was seamless. He answered all of our questions. His knowledge of the product line was excellent. This is the second pool we have purchased from Namco and would recommend to friends and family!
8 de abril de 2023
Opinión espontánea
Respuesta de Namco Pools
Thank you for leaving us a review, Jayne! We are very happy to hear that Joe was able to help you find another pool and share his knowledge with you! We hope to see you again soon and we are here if you need anything. And don't forget, you can get 10% off your chemical purchase when you bring in your water samples to get tested at any of our 22 locations!
Web-site layout makes it easy to find…
Web-site layout makes it easy to find desired product.
5 de abril de 2023
Respuesta de Namco Pools
We appreciate the review, Keith! We are glad to hear that you found what you needed easily.
I went to the Namco store in Poughkeepsie
I went to the Namco store in Poughkeepsie to look at patio chairs. The two women working were very helpful. I decided on chairs but they explained the chairs wouldn't be delivered by the store for free but that if I ordered them online they would be delivered. I asked if they would help me place the web order while I was at the store and they did which I really appreciated; especially since it wasn't a sale for their store.
29 de marzo de 2023
Respuesta de Namco Pools
Hi Jackie, that’s wonderful to hear! Thanks so much for leaving us a review and we hope to see you at our Poughkeepsie store again!
System access and pool selection…
System access and pool selection provided were excellent help.
4 de marzo de 2023
Respuesta de Namco Pools
Thank you for the rating, Lynn!
Namco doesn't want to know you once you…
2/11/23 Update-Sent an email as requested by Namco and got crickets back. I stand by my review!!!!
Namco doesn't want to know you once you purchase a pool from them. I need a liner replacement for a pool that I purchased from Namco and was basically told that they wouldn't "fill my ticket" because they will be too busy with new pool installations. Mind you that I called in January, live in the Northeast, and wouldn't need the replacement done until June so it's not like I called last minute.
I was lucky enough to find another pool company to replace my liner and will most definitely buy my next pool from them. I will not purchase another pool from Namco even though my last two pools were purchased at Namco. No thank you!
4 de enero de 2023
Respuesta de Namco Pools
We're very sorry to hear about your experience and we would like the opportunity to a make this right. If you could please give us a call at 860-590-9702 or email us at info@namcopool.com
Respuesta de Namco Pools
We're glad you were able to redeem your coupon on a great new cleaner! We hope you love it!
Ryan was extremely helpful in choosing…
Ryan was extremely helpful in choosing the right hot tub. He was that great combination of knowledgeable but not pushy. Everyone I dealt with at Southington Namco was pleasant and helpful.
19 de diciembre de 2022
Opinión espontánea
Respuesta de Namco Pools
Thank you for leaving us a great review! We are so happy to hear that Ryan was helpful and we hope to see you again soon!
12/23/22 - Disgraceful - Southington Location.
12/23/22: I will be reaching out to your corporate office about absolutely disgusting and uncalled for service we received from your Southington location. We did not pay $9000 to be treated like garbage by your store manager. We purchased all the recommended coverages only to be told to go outside and fix it ourselves. This isn't over.
23 de diciembre de 2022
Opinión espontánea
Great service
Chris, Karen and Ashley were phenomenal. I really appreciate the professionalism and promptness on my repair.
20 de diciembre de 2022
Opinión espontánea
Respuesta de Namco Pools
Thank you Steve! We are very happy to hear that our team was able to help you with your repair. We look forward to seeing you again!
20% off for Cyber Monday.
20% off for Cyber Monday.
Easy to order exactly what I was looking for. Site is easy to navigate
28 de noviembre de 2022
Respuesta de Namco Pools
Thank you for leaving us a review John! We hope you enjoy your new product and have a happy holiday!
Was promised a tracking number
Was promised a tracking number. I never received one and when I emailed them, I received NO REPLY
2 de noviembre de 2022
Respuesta de Namco Pools
We apologize for the miscommunication. Your order has shipped and we are sending you an email now with your tracking number.
I had a issue with a pool cover
I had a issue with a pool cover.
Marc worked to get the issue resolved. It’s very hard to find great customer service. I will gladly do business with Namco Pools again.
3 de octubre de 2022
Respuesta de Namco Pools
Thank you for leaving us a review Ricky! We are happy to hear that Marc was able to help and provide great customer service! We look forward to seeing you again in the future.
Namco had the pool cover I wanted and…
Namco had the pool cover I wanted and sent it right away. I would do business with this merchant again.
10 de agosto de 2022
Respuesta de Namco Pools
Thank you for the review! We look forward to seeing you again and please reach out if you need anything!
Respuesta de Namco Pools
Thanks for leaving us a review John! We are glad to hear that your cover met your expectations!
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