Just after we headed into February of this year, I noticed I had a serious problem with the new pool I bought from Namco. The liner had separated at the base, causing a loss of all the water in the p... Ver más
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Consulta las opiniones de los clientes
I purchased a waterways filter and the same thing happened as last time the hard pipe provided by the manufacturer is bigger than the adapter going into the filter head and shots water out no matter h... Ver más
We had the pleasure to meet Andrew Fortin when we visited the Salem NH store. He was very friendly, knowledgeable and extremely helpful! He took the time (and patience) to answer all of our questions... Ver más
I needed a replacement pool, and put out a Facebook post in the Nashua Reaidents page for any recommendations. Andrew Fortin at Namco Pools was recommended and he reached out to me immediately. He wal... Ver más
Información sobre la empresa
Escrito por la empresa
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Información de contacto
30 Waterchase Dr, 06067, Rocky Hill, CT, Estados Unidos
- 866-762-3094
- namcopool.com
3,7
Medio
790 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
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James was very helpful in selecting the…
James was very helpful in selecting the product we needed. Good phone manners.
16 de julio de 2022
Respuesta de Namco Pools
Thank you Jeff! We're so glad to hear that James was able to make a great experience for you. We hope to see you again soon and we're here if you need anything!
Respuesta de Namco Pools
Thank you Susan! We're glad you had a great online experience with us!
This ladder was not made as well as our…
This ladder was not made as well as our former ladder from Namco
14 de julio de 2022
Respuesta de Namco Pools
Thank you Courtney! We are so glad you love your new pool. It was a pleasure working with you and we hope you enjoy the rest of your summer.
Poor customer service
There was multiple issues with the install…. I called the Namco store, emailed customer service, called customer service over and over… for 3 weeks with no response. The installers started a fight in our backyard.. there were numerous items missing from my order which I had to drive to the store to pick up… and a complete lack of follow through from the customer service department.
9 de julio de 2022
Respuesta de Namco Pools
We're very sorry for this experience. We have contacted the installer regarding the incident as that is not how we want our subcontractors to act on a job site and represent Namco. Customer service has left an email and voicemail regarding your liner issue and will reach out again today to help resolve the issue.
Ordered Pool in March with install date…
Ordered Pool in March with install date of June 23. Namco delivered pool about 8 week prior to install...WITH IMPORTANT MISSING PART and a warped piece. Installers could not install. Corporate assured me they were sending another install company and reassured they would be there the following week at least 3 times...They never showed and no phone call. Corporate promised a gift certificate for store...never received one. Also they told me the parts would be sent overnight. This all happened on a Tuesday...I received parts the following Tuesday. Was told I would have a restocking fee for returning pool if that was what I decided to do. I am on my own now for install half way through the summer. BUYER BEWARE!
7 de julio de 2022
Respuesta de Namco Pools
We are sorry for any inconvenience, Maria. All components needed for your pool have been delivered and someone from corporate office will be following up with you shortly regarding in-store credit.
Sent the wrong cover (again).
4 de julio de 2022
Respuesta de Namco Pools
We're sorry for the inconvenience. We cannot find an order with the email used for this review, so if you can, please give us a call at your earliest convenience and we will resolve this issue. Thank you!
I had a have a great experience…
I had a have a great experience everytime, Their team is very helpful and they store is very clean. It’s a happy environment to be in. Thank you Namco for all you do!
4 de julio de 2022
Opinión espontánea
Respuesta de Namco Pools
Amanda, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.
I had to get a liner replaced 2 times…
I had to get a liner replaced 2 times each time I had to pay for water to be pumped out and new water replaced. This company refused to help with the cost of replacing water. Not a happy person with this company.
1 de julio de 2022
Opinión espontánea
Respuesta de Namco Pools
We're sorry for any inconvenience we have caused you and we hope to have the chance to make it up to you in the future! If you have any further questions or concerns, please feel free to email us at customerservice@namcopool.com.
Customer service was great
Customer service was great. Vinyl liner, very unsatisfied. It not fit well, to small. Pool collapsed, flooded backyard.
30 de junio de 2022
Respuesta de Namco Pools
We're very sorry for the inconvenience we have caused you. We hope to have the chance to make it up to you in the future If you have any further questions or concerns, please feel free to email us at customerservice@namcopool.com.
We are having the worst experience with…
We are having the worst experience with the installation department, looks like namco hires an external company and the manager is not professional at all, we're schedule for monday, no call no one showed up, then she called at 9:30pm, she is been playing with us saying she is working on and will call us back later with the date and time and never calls back, her voice message machine is full, and now she started yelling at me when I ask her if she is going to do her job or if we need to ask for a refund, she got mad when I said this is not professional and is very irresponsible.
24 de junio de 2022
Opinión espontánea
Respuesta de Namco Pools
Diana, we are very sorry to hear that you are having a bad experience with one of our installers. If you can, please call us at 866-762-3094 and we will do our best to make this right!
Customer service sucks!
23 de junio de 2022
Stop emailing me
21 de junio de 2022
So far so good
So far so good! I'm excited, my pool is being installed tomorrow! My purchasing and customer service experience has been excellent.
14 de junio de 2022
GREAT EXPERIENCE!
Pool pump quit on a Saturday morning. Brick and mortar stores didn’t have any in stock - nor at this price. Ordered Saturday afternoon and delivered Tuesday morning! Great experience from start to finish!
7 de junio de 2022
Respuesta de Namco Pools
Thank you for sharing your experience with us John! Our stores will always price match out website if you see a difference in pricing on any items. We are so happy to hear that you got your new pump quickly and we hope to see you again soon!
No words can describe how Lisa at Namco…
No words can describe how Lisa at Namco in Swansea has saved my summer. I had issues with my pool filter and was ready to just get rid on my pool. I had had enough. Lisa talked with me and reassured me if I do what she is telling me, everything would be okay. She was right! Lisa, from your knowledge to your compassion….you are amazing. Truly you have saved my summer. I am forever grateful for you!
5 de junio de 2022
Opinión espontánea
Respuesta de Namco Pools
Thank you so much for your kind words, Macie. We really appreciate you taking the time out to share your experience with us! Lisa is truly a great member to have on our team and we are so happy he was able to make a great experience for you. We look forward to seeing you again in the future!
No communication after order
No communication after order. Order still processing. Does that mean you do not have item to ship?
2 de junio de 2022
Respuesta de Namco Pools
Hi Donald. We see that your order has shipped and been delivered. There should have been an email updating you that your package has shipped. If you have not gotten your order yet, please call us at 866-762-3094. Thank you!
Respuesta de Namco Pools
Thank you Barbara! We're so happy to hear that you got a great deal and had a great experience as well. We hope you enjoy your new products!
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