Namco Pools Opiniones 

790
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Just after we headed into February of this year, I noticed I had a serious problem with the new pool I bought from Namco. The liner had separated at the base, causing a loss of all the water in the p... Ver más

Valorada con 1 estrellas sobre 5

I purchased a waterways filter and the same thing happened as last time the hard pipe provided by the manufacturer is bigger than the adapter going into the filter head and shots water out no matter h... Ver más

Valorada con 5 estrellas sobre 5

We had the pleasure to meet Andrew Fortin when we visited the Salem NH store. He was very friendly, knowledgeable and extremely helpful! He took the time (and patience) to answer all of our questions... Ver más

Valorada con 5 estrellas sobre 5

I needed a replacement pool, and put out a Facebook post in the Nashua Reaidents page for any recommendations. Andrew Fortin at Namco Pools was recommended and he reached out to me immediately. He wal... Ver más

Información sobre la empresa

  1. Piscina al aire libre

Escrito por la empresa

Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

790 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(790)

8 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Online ordering

Very simple ordering process. Easy website to navigate.

22 de septiembre de 2021
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Respuesta de Namco Pools

Thank you, Brandi! We are glad you had an easy online shopping experience. We hope to see you again soon! Until then, we are here if you need anything.

Valorada con 5 estrellas sobre 5

Great price on pool covers

Great price on pool covers. Searched other suppliers and they are way more expensive than Namco... Thank you!!

22 de septiembre de 2021
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Respuesta de Namco Pools

Thank you Iris! We work hard to meet expectations, and we’re happy to hear we hit the mark for you!

Valorada con 1 estrellas sobre 5

Not an easy website to use and being…

Not an easy website to use and being unable to order curbside for all items makes it difficult for the customer

18 de septiembre de 2021
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Respuesta de Namco Pools

We're sorry for any inconvenience we have caused you. We hope to have the chance to make it up to you in the future!

Valorada con 3 estrellas sobre 5

Site was very slow taking in…

Site was very slow taking in information, took forever for each step to process .

17 de septiembre de 2021
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Respuesta de Namco Pools

We're sorry for the inconvenience, Gregory! Thank you for letting us know and we are working to fix the problem.

Valorada con 4 estrellas sobre 5

Have the equipment

Have the equipment, just need to track it from the warehouse to the my home. Other than that, the location of the equipment needed was fine and the selection was good too. I recommend PayPal as a choice for payment.

17 de septiembre de 2021
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Respuesta de Namco Pools

Thank you, Robert! We are glad we had the selection you were looking for and will consider your recommendation!

Valorada con 1 estrellas sobre 5

I ordered this on August 6th

I ordered this on August 6th. Heard nothing, called to inquire and was told it's not available yet. It took till August 27 to get a response. Why wasn't I told earlier that this was not available at this time? It is pool closing time.
VERY UNHAPPY

10 de septiembre de 2021
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Respuesta de Namco Pools

We're sorry to hear that you had a poor experience with us. Customer Service will be reaching out to see how we can make this right with you, and we hope to be able to make it up to you in the future as well!

Valorada con 1 estrellas sobre 5

I never received my item

I never received my item, and I reached out to customer service and never heard anything back. I will never be using this company again. I don't even care about the item anymore as I have ordered and received what I needed from another company, but a refund would be nice!

4 de septiembre de 2021
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Respuesta de Namco Pools

We're very sorry to hear about the poor experience you are having. Customer service has reached out and we hope to have the chance to make it up to you in the future as well.

Valorada con 5 estrellas sobre 5

I really like your new Enfield CT…

I really like your new Enfield CT location. It is exceptionally clean and the staff are a big help!

4 de septiembre de 2021
Opinión espontánea
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Respuesta de Namco Pools

Thank you Chris! We are so glad you had a great experience with our Enfield store. We hope to see you again soon! Until then, we are here if you need anything.

Valorada con 5 estrellas sobre 5

Quick

The item I ordered is already on the way. Very quick delivery and easy to order online.

4 de septiembre de 2021
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Respuesta de Namco Pools

Ramona, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.

Valorada con 4 estrellas sobre 5

Easy to navigate and go to related…

Easy to navigate and go to related items I was interested.

2 de septiembre de 2021
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Respuesta de Namco Pools

Thank you Russ! We work hard to meet expectations, and we’re happy to hear we hit the mark for you.

Valorada con 1 estrellas sobre 5

Disappointment.

I never received the pool steps that I ordered and paid for. Someone took it upon themselves to send different pool stairs that are not even on the companies website for sale. Last I was told is that they didn’t have them and could offer a refund? It’s been over a month and I still haven’t received a refund. The company is very hard to get ahold of and customer service doesn’t respond in a timely manner. I was very disappointed with the service or lack there of in this case. As a business owner myself, very poor customer service. You don’t just send someone something they didn’t order and think that’s ok. It’s not.

31 de agosto de 2021
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Respuesta de Namco Pools

We're very sorry to hear about this poor experience. Customer service has reached out and we hope we will be able to make this up to you!

Valorada con 3 estrellas sobre 5

Never got my discount

29 de agosto de 2021
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Respuesta de Namco Pools

We're sorry for any inconvenience this has caused you. Please reach out to us at customerservice@namcopool.com so we can help resolve this issue. Thank you!

Valorada con 4 estrellas sobre 5

i would rather have gone into store to…

i would rather have gone into store to look around

25 de agosto de 2021
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Respuesta de Namco Pools

We would love to see you at one of our stores! You can use our store locator to find the store closest to you at https://www.namcopool.com/store-locator. We look forward to seeing you again!

Valorada con 3 estrellas sobre 5

This winter cover looks amazing

This winter cover looks amazing. I like the engineering/common sense that has gone into it. I was surprised that the shipping was as high as it is. Most places offer free shipping now days for bigger, more expensive items and this cover is already quit a bit more cash than your competitors.

24 de agosto de 2021
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Respuesta de Namco Pools

Thank you Dennis! We are glad to hear that you are happy with your winter cover! We also offer shipping on orders over $199 in select states. We're sorry for any inconvenience!

Valorada con 1 estrellas sobre 5

THE WORST EXPERIENCE EVER

The worst experience ever, very, very irresponsible and the contractor very unprofessional. Ordered the pool in March, supposed to be install at end of June, they installed two moths after the day said. They left a mess in my backyard and the said to me in person they will be clean up everything.when The contractor dug my yard I thought next day was going to start building the pool, but he appears a moth later and I pay for install the fence of the pool too, this is the day I still don’t hear anything about it. Very bad experience not recomendé NAMCO POOL at all 👎👎👎

24 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect they contacted me as I bought 2…

Perfect they contacted me as I bought 2 of the same items one for me and one for my dad, but they contacted me to find out if I ordered 2 and they came very quickly. Thank you

21 de agosto de 2021
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Respuesta de Namco Pools

Thank you for the great review Kerrie! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon!

Valorada con 3 estrellas sobre 5

18x55 pool purchase

Price was high. Received wrong liner. Had to wait for the right one to come in.
Had to look for a pool guy to pool together and get an Electrican. Didn't have to do this for the last 2 pool I got from Namco. People don't to care about the customers anymore. .Make the sale. See Ya. I do have to say, that the lady
on phone for customer problem did a great job at getting the liner here fast. She was pleasant person to speak too.

12 de agosto de 2021
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Respuesta de Namco Pools

Thank you for leaving us a review Dorothy. We are sorry for the inconvenience of the wrong liner and the poor experience. We hope to be able to make it up to you in the future!

Valorada con 5 estrellas sobre 5

New Proline Pump

I bought a proline pump online, from Namco.It was easy to find what I wanted and I had it in two days. It was slightly different from my old proline but, a couple of simple plumbing mods, and I was up and running.

12 de agosto de 2021
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Respuesta de Namco Pools

Thank you for the great review Robert! We're happy to hear that you are enjoying your new pump so you can continue enjoying your pool. We look forward to seeing you again!

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