Just after we headed into February of this year, I noticed I had a serious problem with the new pool I bought from Namco. The liner had separated at the base, causing a loss of all the water in the p... Ver más
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Consulta las opiniones de los clientes
I purchased a waterways filter and the same thing happened as last time the hard pipe provided by the manufacturer is bigger than the adapter going into the filter head and shots water out no matter h... Ver más
We had the pleasure to meet Andrew Fortin when we visited the Salem NH store. He was very friendly, knowledgeable and extremely helpful! He took the time (and patience) to answer all of our questions... Ver más
I needed a replacement pool, and put out a Facebook post in the Nashua Reaidents page for any recommendations. Andrew Fortin at Namco Pools was recommended and he reached out to me immediately. He wal... Ver más
Información sobre la empresa
Escrito por la empresa
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Información de contacto
30 Waterchase Dr, 06067, Rocky Hill, CT, Estados Unidos
- 866-762-3094
- namcopool.com
3,7
Medio
790 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
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Respuesta de Namco Pools
We're so happy you are enjoying your new float! We hope to see you again soon David!
I had a terrible experience with…
I had a terrible experience with getting my pool it was during the pandemic was supposed to be installed by memorial day but didn’t get installed until middle of September plus half of the product I was supposed to get never came
1 de agosto de 2021
Respuesta de Namco Pools
We're sorry about the poor experience and any inconvenience we have caused you. We hope to get the chance to make it up to you in the future! Please let us know if you have any questions or concerns. You can reach us at customerservice@namcopool or 866-762-3094.
Not good
Still waiting for my tracking number... it shipped this morning... doesn’t make sense!!!! Thanks
27 de julio de 2021
Respuesta de Namco Pools
We're sorry for any inconvenience this has caused you. Your order has shipped and the tracking number was emailed on 7/29. We hope you enjoy your order!
I had a great experience our pool pump…
I had a great experience our pool pump broke so we had to order a new one from Namco it was the fastest delivery I have ever received in came right the next day we were amazed and thankful.
24 de julio de 2021
Respuesta de Namco Pools
Juana, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.
Order delivered and boxes were open on…
Order delivered and boxes were open on both ends- stuff spilling out of boxes. no packing slips showing parts included or instructions for installing and appears to be missing parts for top of fence. Now need to try to contact someone at store to try to figure out what is missing and how to resolve
22 de julio de 2021
Respuesta de Namco Pools
We're sorry for the poor experience. We hope to be able to make this right for you. Please email us at customerservice@namcopool.com with your contact information and we will be sure to give you a call.
Consumers be aware
Consumers be aware: I’m sure they have great products if you actually can get it delivered to your house. Waited three weeks for pool stairs no contact from Namco to let me know that it was on back order or they did not have the product. My July 4 Pool party with no stairs pretty comical. Horrible customer service tried to cancel order, called 3 times, will never buy another product from there. It took over 10 day for me to get my money back to my card. What a joke.
21 de julio de 2021
Respuesta de Namco Pools
We're sorry for any inconvenience we have caused you. We hope to have the chance to make it up to you in the future! If you have any questions or concerns, please feel free to email us at customerservice@namcopool.com.
Respuesta de Namco Pools
Thank you John! We hope to see you again soon!
Quick and easy to navigate and found…
Quick and easy to navigate and found exactly what we needed within minutes
15 de julio de 2021
Respuesta de Namco Pools
Thank you Marianne! We're glad you had a pleasant experience with us. We hope to see you again soon!
I purchased through online sales and am VERY dissapointed
I purchased through online sales. I was NEVER told that I could purchase install through NAMCO. I was instead given names of private installers. I scheduled an install. The installer began and walked off the job. We had waited months for the installer, so now that he walked off the job and left us with a half-built pool, we cannot find anyone else to install the pool. We learned that if we had purchased install through NAMCO, they could help but they cannot help me. I now have a wrecked yard, half built pool, and ruined summer. I WILL NEVER REFER NAMCO TO ANYONE!
15 de julio de 2021
Respuesta de Namco Pools
We're sorry for any inconvenience we have caused you. We hope to have the chance to make it up to you in the future. If you have any questions or concerns, please feel free to email us at customerservice@namcopool.com.
I have yet to get my order it's been…
I have yet to get my order it's been three weeks
9 de julio de 2021
Respuesta de Namco Pools
We apologize for the delay. We looked further into this and it looks like it was delivered on 6/5. If you did not receive your order, we left you a voicemail, and give us a call when you can!
Namco Pools has been a pleasant…
Namco Pools has been a pleasant shopping experience for me.
9 de julio de 2021
Respuesta de Namco Pools
Thank you Donna! We are so glad to hear that you had a great experience with us. We hope to see you again soon!
Respuesta de Namco Pools
Thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon!
I bought a proline variable speed and…
I bought a proline variable speed and 2hp pool pump and I opened the box and the pump looks like someone dropped it the Mounting bracket is bent and the motor will only run on high speed low speed runs for about 10 seconds and then shuts off,I’ve tried calling and I left lots of messages and nobody calls me back all I want is a trade in or my money back
5 de julio de 2021
Respuesta de Namco Pools
We're very sorry for the poor experience and any inconvenience we have caused you. We hope we can make this right for you and make it up to you in the future as well. Someone from customer service will contact you for a refund or exchange.
Had a great experience ordering my new…
Had a great experience ordering my new pump
5 de julio de 2021
Respuesta de Namco Pools
Thank you Bill! We are so happy you had a great experience. We hope to see you again soon!
nice and reliable
5 de julio de 2021
Opinión espontánea
Respuesta de Namco Pools
Thank you Sharon! We hope to see you again soon, and until then we are here if you need anything!
Pool cleaner
I’ve been using my Soto pool cleaner for 2 weeks now - it does a great job cleaning the entire pool including the vertical sides.
4 de julio de 2021
Respuesta de Namco Pools
Thank you Charlie! We're so happy you are enjoying your pool cleaner. Enjoy your summer!
Everyone was so helpful and…
Everyone was so helpful and knowledgeable. Very family friendly. Highly recommend!!!
2 de julio de 2021
Respuesta de Namco Pools
Thank you Rebecca! We're so glad you had a great experience with us. We hope to see you again soon!
Respuesta de Namco Pools
Thank you Scott! We are so glad Iris was able to help and make a great experience for you. We hope to see you again soon!
I just got a 15 by 30 oval pool from…
I just got a 15 by 30 oval pool from Namco Pool very happy with it I'd recommend it to anyone and I would just like to say the manager at Namco Pool in Auburn Mass his name is Sean he is excellent very helpful he is a man of his word and always patient and always kind.
30 de junio de 2021
Opinión espontánea
Respuesta de Namco Pools
Thank you so much for your kind words, Salpi. We really appreciate you taking the time out to share your experience with us! Sean is truly a great member to have on our team and we are so happy he was able to make a great experience for you. We look forward to seeing you again in the future!
Excellent customer service
Excellent customer service. The manager & staff are both knowledgeable and friendly. Thank you again for the great service.
29 de junio de 2021
Respuesta de Namco Pools
Thank you John! We are so glad you had a great experience with our store. We hope to see you again soon! Until then, we are here if you need anything.
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