Booking over the phone was so easy reservation lady did all she could she explained everything to us ..very polite and helpful,travelling to our destination, the driver very helpful, took our luggag... Ver más
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Booking over the phone was so easy reservation lady did all she could she explained everything to us ..very polite and helpful,travelling to our destination, the driver very helpful, took our luggag... Ver más
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The driver was very friendly and informative. The coach arrived on time. The hotel wasn't one of the best, however the bedroom was satisfactory. Evening meal was disappointing but breakfast was was... Ver más
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Our room was dated.No plugs near bed had to use a long wire extension I found in a drawer.Bathroom incredibly small.Would be impossible for a fat or heavy person to use the toilet which was in a narro... Ver más
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My call was answered quickly and the lady I spoke with was very helpful. She was efficient, very polite and knowledgeable about the holiday. As there are several friends travelling together there wer... Ver más
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111 High St, GL50 1DW, Cheltenham, Reino Unido
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The holiday was great in general
Staying at the Grand Hotel waa a nice experience.
However the check in was very slow.
Being a non meat eater.
The breakfast had plenty of choice.
The dinner not really.
The only other criticism is when we arrived in scarborough the going home pickup time went from 3pm to 1.30 without any valid reason.
Think it is important to stick to what you expect.
As I say. Was an enjoyable weekend and I would definitely book again.
Regards

Respuesta de National Holidays
Great coach, friendly driver and clean hotel with good food, whats not to like!

Respuesta de National Holidays
Great experience… the coach driver was so helpful and nothing was too much trouble. The show was fabulous and going with national holidays took the stress out of getting to and from the arena. We would definitely recommend this trip and would do it all again !

Respuesta de National Holidays
The overall holiday was great. Food, trips etc too. It was let down by very poor service on the return trip which has left a bad feeling over riding all the that we had just experienced.

Respuesta de National Holidays
Due to the route that was taken it took 3 hours and 40 minutes to get from Blackburn to Rochdale to then pick up 1 person, that was a 45 minute, 20 mile journey.
The company should have had a feeder coach that picked everyone up from the Manchester area and met at Birch services to then carry on the journey.
It took 7 hours to get from Blackburn to Scarborough, absolutely crazy.

Respuesta de National Holidays

Respuesta de National Holidays
Had a problem booking online wouldnt let me go any further to payment.
So i decided to book over the phone, and got it booked easily no problem at all, this is the first time i will be going with National holidays so dont know what to expect.

Respuesta de National Holidays
Enjoyed Scarborough and the Grand Was surpri no routine was ok. We didn't have any problems but a lot of others did. Bit of a warren easy to get lost and definitely needs a lot of work. No room service or even towel toilet roll top ups as we didn't stay 4 nights. Frightening lifts

Respuesta de National Holidays
Everything was great. The coach was on time and the drivers friendly and cheerful, journey great and overall a lovely time was had .

Respuesta de National Holidays
The ease of our pickup place and warm welcome from the driver.
The whole experience was good.

Respuesta de National Holidays
The journey was smooth and relaxing, communication great from booking to final drop off.
Driver was an absolute credit to the company, well done Reece.

Respuesta de National Holidays

Respuesta de National Holidays
It was a shambles on line as kept saying I had an account and password. Rang and booked on line with a very friendly efficient lady called Sadie, and booking was speedy and easy

Respuesta de National Holidays
Problems on on-line booking but phone call resolved the issue. All good

Respuesta de National Holidays

Respuesta de National Holidays
When I booked it was not made clear that the trip would depart in the early hours of the morning and pick up in numerous places. We could not get to the revised departure point by the early hours time required so had to book a train. Will never book with this company again.

Respuesta de National Holidays
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