The booking process through my insurers was easy. I turned up at the shop and was greeted by a charming member of staff who explained the process and time. I left the car popped to a couple of sho... Ver más
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Localización
Cambiar localización11 Taw Mill Business Park, Howard Avenue, EX32 8QA Barnstaple, North Devon, GB
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Consulta las opiniones de los clientes
This is the second time we've had to have our rear windscreen replaced, both times by National Windscreens. This time we took it to the Barnstaple workshop where they did an excellent, efficient job... Ver más
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What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a... Ver más
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Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like... Ver más
La empresa ha respondido
Información sobre la empresa
- Mantenimiento y reparación de automóviles
- también en la categoría
- Tienda de cristales para autos
- Tienda de reparación de automóviles
Sobre National Windscreens - Barnstaple
Escrito por la empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Información de contacto
11 Taw Mill Business Park, Howard Avenue, EX32 8QA, Barnstaple, North Devon, Reino Unido
- 01271-900-013
4,7
Excelente
267 opiniones
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The booking process through my insurers…
The booking process through my insurers was easy.
I turned up at the shop and was greeted by a charming member of staff who explained the process and time.
I left the car popped to a couple of shops very close by.
I returned at the time I was told and my car was already waiting for me.
24 de septiembre de 2026
Respuesta de National Windscreens - Barnstaple
We are delighted to hear that set-up through your insurance was seamless and that our team member gave you a warm welcome. It is wonderful that your vehicle was ready and waiting right when you returned. Thank you for taking the time to share your 5-star experience with us!
I felt we were dealt with in a…
I felt we were dealt with in a professional and pleasant manner.
And the service was very prompt
11 de octubre de 2026
Respuesta de National Windscreens - Barnstaple
We're so pleased to hear that you experienced such professional, pleasant, and prompt service during your visit. Thank you so much for taking the time to share your wonderful feedback with us!
Respuesta de National Windscreens - Barnstaple
We are so pleased to hear that you had such a comfortable experience with us and that the work was completed to a high standard. Thank you for taking the time to share your wonderful feedback with our team!
We were able to drop off and collect…
We were able to drop off and collect out of hours
10 de septiembre de 2026
Respuesta de National Windscreens - Barnstaple
We're so glad our out-of-hours service was convenient for your drop-off and collection needs. Thank you for your kind words!
The communication from the lovely team…
The communication from the lovely team at Barnstaple even leading up to and the morning of my appointment was great. Very friendly and courteous service with professionalism. Would definitely recommend
26 de agosto de 2026
Respuesta de National Windscreens - Barnstaple
We're so pleased to hear that the communication from our team was great, even leading up to and on the morning of your appointment! It's wonderful that you received friendly, courteous, and professional service. We truly appreciate your recommendation!
Respuesta de National Windscreens - Barnstaple
We're delighted to hear that you experienced very good, quick, and quality service. Thank you for your kind feedback!
Very friendly and efficient service
Very friendly and efficient service, the guys were very helpful.
9 de julio de 2026
Respuesta de National Windscreens - Barnstaple
We're so pleased to hear that you experienced friendly and efficient service, and found our team members very helpful. Thank you for your kind feedback!
Technician was very professional
Technician was very professional, friendly, responsive and got the work done in an hour! Very happy with the replacement and overall excellent service
7 de julio de 2026
Respuesta de National Windscreens - Barnstaple
We're so pleased to hear our technician was professional, friendly, and responsive, and completed the work quickly. It's wonderful that you're happy with the replacement and overall excellent service!
Great company
Great company, friendly, informative staff, with a great knowledge of the product.
7 de julio de 2026
Respuesta de National Windscreens - Barnstaple
We're so pleased to hear you had such a positive experience with our company and found our staff friendly, informative, and knowledgeable about our products. Thank you for your kind words!
Fantastic
Fast, efficient & friendly service. Thanks Richard for getting the job done super quick! :)
7 de julio de 2026
Respuesta de National Windscreens - Barnstaple
We're so pleased you received fast, efficient, and friendly service. Thank you for highlighting that the job was completed super quickly!
Respuesta de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
repaired quickly and on time Helpful…
repaired quickly and on time Helpful and polite
4 de julio de 2026
Respuesta de National Windscreens - Barnstaple
We're so pleased to hear that your repair was quick and on time, and that you found our team helpful and polite. Thank you for your kind feedback!
Turned up on time very efficient and…
Turned up on time very efficient and polite young man
29 de junio de 2026
Respuesta de National Windscreens - Barnstaple
We're so pleased to hear our team member was efficient and polite, and arrived on time. Thank you for your positive feedback!
Respuesta de National Windscreens - Barnstaple
We are so glad you enjoyed your experience with our friendly and professional service. We appreciate your kind words.
Respuesta de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Respuesta de National Windscreens - Barnstaple
We're glad you had a great experience with our service and communication. Thank you for your kind words.
Just an all round good experience with…
Just an all round good experience with friendly staff.
5 de junio de 2026
Respuesta de National Windscreens - Barnstaple
We are so pleased you had a good experience with our friendly staff. Thank you!
Substandard in every respect.
numerous cancellations on NW side, changes in location where the replacement windscreen would be carried out, lots of confusion and contradictions. Windscreen not fitted with care, rushed. Customer service also useless taking 3 weeks to revert. All in all, substandard in every respect.
22 de mayo de 2026
Respuesta de National Windscreens - Barnstaple
We sincerely apologize for the numerous issues you encountered, from cancellations and location changes to the rushed fitting and poor customer service. We are reviewing this.
Made the appointment
Made the appointment. You came to me at the appointed time. Did the job. What’s not to like. Thank you all.
19 de mayo de 2026
Respuesta de National Windscreens - Barnstaple
We're so glad we could meet your expectations and provide excellent service. Thank you for your wonderful feedback!
Once again the guy who fitted the new…
Once again the guy who fitted the new screen was brilliant, it’s just that in the effort to make more money you aren’t fitting screens that match the original, which leaves a blind spot on the side of the screen when the heating element comes on to defrost and demist the screen, such a shame when everything else is so good 🤷♂️🤷♂️🤷♂️🤷♂️
13 de mayo de 2026
Respuesta de National Windscreens - Barnstaple
We appreciate your feedback and are concerned about the screen matching issue. We are reviewing our processes to ensure screen replacements meet original specifications.
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