Booking process was very simple and changes could be easily made. Contact was good and well-maintained in the lead up to the appointment. Service was very quick and straight forward. Report sen... Ver más
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Localización
Cambiar localización153 Dargan Crescent, Belfast, BT3 9JP Belfast, Northern Ireland, GB
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Consulta las opiniones de los clientes
National windscreens contacted me within 10 minutes of reporting my damaged screen . They ran through the process of having my screen replaced and gave me a date that worked for me. Had screen replace... Ver más
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Had a chip in windscreen, first repair cracked t windscreen so had to pay extra for replacement on excess. Maybe busy but appts were approx a week ahead, 2nd guy very grumpy tho I suppose I was only p... Ver más
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Speedy response to my intial phonecall. Ease of fixing the callout appointment to my place of work. Daniel, the mobile windscreen operative, was very knowledgeable and personable, representing his co... Ver más
La empresa ha respondido
Información sobre la empresa
- Mantenimiento y reparación de automóviles
- también en la categoría
- Tienda de cristales para autos
- Tienda de reparación de automóviles
Sobre National Windscreens - Belfast
Escrito por la empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Información de contacto
153 Dargan Crescent, Belfast, BT3 9JP, Belfast, Northern Ireland, Reino Unido
- 028-7100-1054
4,6
Excelente
427 opiniones
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10 day waiting time and can't get through on phone
Been trying to get through to the Belfast branch all day but they have an automatic redirect on their phone line and no other branch is able to help. I've phoned 8 times and spoken to 8 different people from 9am this morning and the redirect remains (it's not 14.30pm). The earliest appointment they can give me is 10 days from logging the claim - 10 days where I can't drive my car and no way to speak to anyone at the branch to discuss this. Really poor.
22 de julio de 2026
Opinión espontánea
Respuesta de National Windscreens - Belfast
We sincerely apologize for the difficulty you experienced reaching our Belfast branch and the frustration caused by the automatic redirect. We understand how inconvenient it is to be without your car for an extended period. We are reviewing our phone systems and appointment scheduling to prevent similar issues.
It would be better if a morning it…
It would be better if a morning it afternoon appointment could be specified ( i work nights) failing that if the operative could contact the day before to agree where keys would be left would be helpful
8 de julio de 2026
Respuesta de National Windscreens - Belfast
We appreciate your feedback and understand the importance of scheduling flexibility, especially with your work schedule. We are actively looking into ways to improve our appointment booking process and communication regarding key arrangements.
Short notice repair carried out with…
Short notice repair carried out with expertise and efficiency vehicle repaired and was returned clean
13 de julio de 2026
Respuesta de National Windscreens - Belfast
We're so pleased to hear that your short notice repair was carried out with expertise and efficiency, and that your vehicle was returned clean. Thank you for your kind feedback!
Windscreen replacement
The guy who replaced my windscreen was very professional and did a great job
9 de julio de 2026
Respuesta de National Windscreens - Belfast
We're so pleased to hear that our technician was very professional and did a great job replacing your windscreen. Thank you for your kind feedback!
Easy booking
Easy booking, great staff quickly followed up with a call and great customer service. Team member who came to repair the windscreen super polite, helpful and effiencent.
3 de julio de 2026
Respuesta de National Windscreens - Belfast
We're so pleased you found the booking easy and that our staff provided great customer service. It's wonderful to hear our team member was polite, helpful, and efficient during the repair!
Fast communication from start to end of…
Fast communication from start to end of the process and Fast turnaround date and time. Credit to all the team!
7 de julio de 2026
Respuesta de National Windscreens - Belfast
We're so pleased to hear about the quick communication throughout the process and the fast turnaround time. We'll be sure to pass your kind words on to the entire team!
I left my car in for a windscreen…
I left my car in for a windscreen replacement due to a stone chip & crack. This was all arranged via Erridge insurance. I removed my phone holder & internal dashcam prior to leaving the car in for repair. When i picked the car up again, i found several issues. The phone holder that I had removed was now broken into 3 pieces and slung into the rear seats. Im a cab driver and have a mirror meter. Two wires had been broken from the meter, hence, at this point, i was unable to work. I had to pay an autospark £90 to repair the meter. I had to pay an extra £42 to have that same meter retested & sealed (law). The auto setting on the windscreen wipers wasnt working either. To be fair, the branch did rectify the wipers the next day. I waited over a week on a promised follow up phone call from the branch manager regarding the damage. He was very defensive, but during the call he admitted that they had damaged 3 or 4 other mirror meters previously. He said that they are not responsible for any damage they cause. This was his final response to the damage "if we had insisted that you had that meter taken out before we fixed your car, sure you would have been out that money anyway, so whats the problem ?". The problem is, you didnt insist, or advise prior. Please bear this in mind prior to booking your car in for a replacement windscreen !
11 de junio de 2026
Respuesta de National Windscreens - Belfast
We are truly sorry to hear about the significant issues you experienced after your windscreen replacement, including the damage to your phone holder and, more critically, your mirror meter. We understand the impact this had on your ability to work and the additional costs incurred. We are reviewing your feedback internally to prevent similar situations and improve our communication regarding potential risks.
Your staff a brilliant very helpful and…
Your staff a brilliant very helpful and accommodating hopefully i will not need them again but if I do they are the people to go to
2 de julio de 2026
Respuesta de National Windscreens - Belfast
We're so glad to hear that our staff was brilliant, helpful, and accommodating! We appreciate your kind words and are here if you need us.
Great customer service from start to…
Great customer service from start to finish, a special mention to Conor the technician who travelled all the way from Donegal to Belfast to fit my new windscreen, he was a true gentleman who was very courteous, polite and also done a great job, well done National Windscreens for having employees like Conor on your team.
17 de junio de 2026
Respuesta de National Windscreens - Belfast
We're delighted to hear about your positive experience with our customer service. It's wonderful that our technician was courteous, polite, and did a great job with your new windscreen. We appreciate your kind words about our team.
Respuesta de National Windscreens - Belfast
We're so pleased to hear that you found our service efficient and that we did an excellent job. Thank you for your kind words!
Easy to book and was sorted quickly.
25 de junio de 2026
Respuesta de National Windscreens - Belfast
We're so glad to hear that booking was easy and that everything was sorted quickly for you. Thank you for your kind words!
All went very smoothly and very helpful…
All went very smoothly and very helpful staff. Called my mobile when car was ready to be picked up .
29 de junio de 2026
Respuesta de National Windscreens - Belfast
We're so pleased everything went smoothly and that you found our staff very helpful. Thank you for your feedback!
I have a leaking new windscreen and the…
I have a leaking new windscreen and the local guy is not that interested!
23 de junio de 2026
Respuesta de National Windscreens - Belfast
We are very sorry to hear about the issue with your new windscreen and that you feel your concerns are not being addressed. We understand how frustrating this must be.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
No signage outside unit making it hard…
No signage outside unit making it hard to find.
23 de junio de 2026
Respuesta de National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Respuesta de National Windscreens - Belfast
We appreciate your kind words!
Excellent service very easy to deal…
Excellent service very easy to deal with did a great job
22 de junio de 2026
Respuesta de National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Staff was great,and work man ship was 5 star
Staff was great,and work man ship was great, along with the car window screen repair with the glue as I dident need the whole window screen replaced
18 de junio de 2026
Respuesta de National Windscreens - Belfast
We're so glad to hear our staff and workmanship met your expectations with the window screen repair. Thank you for your kind words!
Great service
Professional staff, did what they promised, useful reminders of appointment.
12 de junio de 2026
Respuesta de National Windscreens - Belfast
We're so pleased you found our staff professional and appreciated our appointment reminders. Thank you!
No problems left it in and went for a…
No problems left it in and went for a walk was ready in an hour and a half. Good job thank you.
12 de junio de 2026
Respuesta de National Windscreens - Belfast
We appreciate your feedback! We're glad to hear the service was efficient and completed quickly. Thank you for your kind words.
Very quick and efficient
Very quick and efficient. My new windscreen was replaced in no time and the gentleman was very thorough and friendly
10 de junio de 2026
Respuesta de National Windscreens - Belfast
We're so pleased your new windscreen was replaced quickly and efficiently. We appreciate your kind words about our thorough and friendly service!
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